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“Poor Customer Service, Poor Understanding for taking orders” 1 of 5 stars
Review of Pho Hoa Restaurant

Pho Hoa Restaurant
#230-2800 East 1st Ave, Vancouver, British Columbia, Canada
604-258-9445
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Ranked #2,427 of 3,315 Restaurants in Vancouver
Cuisines: Vietnamese
Restaurant details
Vancouver, British Columbia, Canada
Level Contributor
51 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Poor Customer Service, Poor Understanding for taking orders”
1 of 5 stars Reviewed January 17, 2013

I have eaten here before many times due to the fact that it's near my house. Anyways I am very disappointed in the fact that they cannot get an order right. Today I ordered 2 vegetarian salad rolls and asked if they could put veggies in it this time since last time all I got was rice noodles in it. When I picked up my order today she tried handing me a take out bag filled with 2 shrimp salad rolls and a pho beef noodle soup and she argued with me stating thats what I ordered...UM I KNOW I DID NOT ORDER MEAT. So then after she decided to correct my order of 2 vegetarian salad spring rolls I checked it before I left and all that was in the roll was rice noodle and 2 pieces of limp lettuce. Disgraceful!!! ITS CALLED A VEGGIE ROLL add VEGGIES... and this has happened many times where I get my order and theres some kind of mix up or they add something they shouldn't have. IT wasn't even busy they had 1 person sitting in and until they decide that customer service is KEY I will not be returning with my business. Future note CHECK your order before you leave.

  • Visited January 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 2 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
Thank Amy-Bryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 reviews from our community

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Vancouver, Canada
Level Contributor
121 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“God I love their soup!!!”
5 of 5 stars Reviewed March 24, 2012 via mobile

Best broth on the east side! Also the service is great, never had a bad meal

Helpful?
Thank bellfc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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