I found this bed and breakfast through Airbnb. It sounded nice and the photos and reviews seemed good, so I booked a long weekend (May 3-6). When I arrived at my room, the room felt warm and a little stuffy. I went to try and find the thermostat, but all that was on the wall was a thermostat for floor heating and a controller for the ceiling fan.
I called the main B&B number, and I asked the agent about the air conditioning. She said that this time of year the AC is not turned on and that I should open some windows and close the blinds. If this didn't work, then I should call them back. I tried this, but when I opened the window this let in the noise from the street (I was on the backside of the house, but could still hear the traffic). Also, bees started flying into the room through the opened window.
A few minutes later I received a phone call from Randy, one of the owners. The B&B agent had called him and mentioned I called. Randy gave me the same speech that the agent gave me about the AC not being turned on yet, and that I should open the windows and close the blinds. He also added "it is 12 degrees out and I can't imagine there would be an issue with the room being too hot". Well, all I knew it was hot in the room. Plus it was warmer than 12 degrees out. That's besides the point. I shouldn't have to argue as I was the guest and I was not happy with the accommodations.
He said he would stop by and check it out, but he really didn't see why it would be necessary to turn the AC on. He also said that there is no separate air conditioning unit for each room, and the only thermostat for the whole house was downstairs in the lobby. So, if you like to control the temperature in the room be prepared to do some creative ways to get the right temperature.
Regardless whether Randy was coming to check things out, I decided these accommodations are not for me due to the thermostat issue, and for the way I was treated. So, I found a hotel and booked a room there, and I had my own thermostat in the hotel room to be at just the temperature I wanted.
I told Randy that I decided that the B&B was not for me and I found other accommodations. He then said that it was within 14 days of the reservation, and they do not give refunds. He said that he would try and resell the room, and if it did resell I would get a refund. Otherwise I would not get a refund.
So, the moral of the story here is, if you like to control the temperature of your room with your own thermostat, the only thermostat you will have will be floor heating, but no cold air control other than opening or closing a vent to the main house AC unit. Also, be very certain that this is the place for you because they do not refund your money if you change your mind within 14 days. Oh, and possibly be prepared to argue with Randy if you have a complaint.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This bogus review is from a traveller who double booked his accommodations, and was refused a refund. Nothing more. Ironically, he used an Air Conditioning complaint on a cool day when we are the ONLY Vancouver B&B with room controlled AC (& heated floors;-).
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The exchange went something like this: Customer (at 2pm, leaving B&B after early check in): My room is too hot. Randy (me, the owner): it is 12C/58F outside but sunny, we could open a window or close your blinds. Customer: No, I would be more comfortable staying somewhere else. Randy: We have AC, plus windows that open (unlike hotels), louvered blinds and black out curtains, so I am sure we can find a comfortable room temperature for you. Customer: I have found alternate accommodations and would like to cancel my booking. Randy: Soooo, you found alternate accommodations 2 hours before your stated check in time & you want a full refund due to a warm room when we have room controlled AC? Customer: Yes. Randy: I will come and check your room and refund you if this is the case.
I checked the Birch Junior room at 3pm (1 hour before check in time), it was 20C/68F, our target smart-home temperature. I manually turn AC on (too cool for auto on), 15 minutes later Birch room is 15C/59F. No bees. I email customer this information before 4pm check in time & gave the option of opening his room up for resale, as our Refund Policy (unlike hotels) is "Even when no refund is due, a refund maybe applied if the unit is resold". Customer (at 4pm) wants to think about that.
Customer (at 11pm) wants me to open up his availability. I assume he used this time to unsuccessfully cancel his booking at the hotel. The Birch Suite is immediately opened up & changed over. The room remains vacant for the reminder of this booking. Congratulations on customers very respectable 2057th overall finish in 4:23:44.
The cautionary tale here is not to double book your accommodations. When my staff asked if they could help with luggage, this customers response was "no, I just want to check my room." An ill conceived complaint is no way to circumvent a booking. Customer satisfaction and guest comfort is paramount to me & my wife. We will continue to offer our guests the most flexible cancellation policy in the B&B industry. We also proudly offer the ONLY Vancouver B&B with room controlled AC, heated floors, 24 hour keyless access, 5am-11am breakfast buffet & a Canada-Select 5 star rating.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.