I stayed at the Sutton in June 2010. I found the best rate was on the hotel website, with many different promotions going on all the time, almost too many choices. The triple AAA rate seemed to be the best each time I checked but as the date came closer, the promotional rate turned out to be the best. I was looking for the one bedroom suite so I ended up booking in the grand residence tower. Wow, it was huge! It was a full one bedroom apartment with balcony, huge bedroom with king size bed (which was so comfortable!!!) galley kitchen with 4 full size appliances as well as blender, toaster, kettle and all the utensils/dishes/etc you need for entertaining! I was really impressed! There was a pullout couch in the living room as well as a huge flatscreen t.v with dvd and surround sound speakers! The patio had a bistro table and chairs which I used alot! I had a great view too from the 18th floor! There is an IGA market directly across the street for all of your grocery needs. There's a wine store attached to the hotel! I never ate in the restaurants but the room service was excellent everytime and served in style! Check in and check out was very quick and smooth. There was really only a couple of things that I was disappointed in: 1) when I booked on line, I was under the impression that my wireless internet ($15.00/day) would be included if I became a prestige member and booked on-line, it would also come with a $25.00 dining credit daily.(all of the promo rates come with this credit) I actually printed out the confirmation stating that it would be included. When I checked in they told me that with the promo rate that I received, wireless was not included but the $25.00 credit was. I tried to explain that it had nothing to do with the promo rate, that I received it for signing up as a member, but they would not budge. 2) Parking as everyone knows in Vancouver is very expensive, but when you are staying in a 5 star hotel, I expect the parking to be included! Sure if you want valet, that's different, but I thought $35.00/day was a little ridiculous. I would even consider $15.00 per day. They should just skip the dining credit and include parking and internet! There was also one day from about 4-7pm that there was no hot water. When I called, they blamed it on the city and told me I could go over to the "hotel" side and shower, well that's like walking across the street to another hotel, not very convenient at all. After a long discussion, and me cancelling my dinner reservations, I was able to get them to credit some of my charges for the inconvenience which was acceptable. Over all, I would give this hotel 5 out of 5 rating and I would stay there again in a heartbeat. Loved it! PS, I forgot to mention that they have an indoor pool and hot tub and an outdoor patio (very private with fence and trees) with super comfy deck chairs, so perfect for catching some rays and relaxing!
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