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“Wonderful Location!” 4 of 5 stars
Review of La Grande Residence at the Sutton Place Hotel Vancouver

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La Grande Residence at the Sutton Place Hotel Vancouver
4.5 of 5 Hotel   |   845 Burrard Street | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada (Downtown)   |  
Hotel amenities
Ranked #37 of 96 Hotels in Vancouver
Carrollton, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful Location!”
4 of 5 stars Reviewed October 8, 2013

We were very comfortable at this hotel last week. The kitchen was fairly well stocked with items to cook with and there is a Market Place only one half block away. We were able to walk (despite rain) to every place that we wanted to see.

We found the hotel staff courteous and polite. The room was very clean but a little dated. The only criticism I have is that the air conditioner situated on the balcony was very loud. Fortunately, the weather changed to a colder temperature and we could turn the old appliance off. We would stay here again!

Room Tip: Higher floors have a better view of downtown Vancouver.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review, November 4, 2013
Dear Guest,
Thank you for taking the time to post your review of your recent stay with us. I am pleased that you enjoyed your time with us.We strive to ensure that our suites offer many of the comforts that you have at home. We value your business and feedback. We hope to have you stay with us again in the future.
Regards
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169 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
davie
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stayed at the Sutton for 4 nights prior to leaving on an Alaskan cruise. Our family of five was extremely comfortable in our 2 bedroom suite. Perfect location, within walking distance to almost everything in the city. Took the trolley to Stanley park and the Granville Market. Very helpful staff and laundry facilities made our stay even more perfect. Many nice hotels in the area but the space and quality of these rooms including a full kitchen and new decor will have us returning if we get the chance to visit Vancouver again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review, November 4, 2013
Dear Guest,
Thank you for the great review. I am so pleased to learn that you and family enjoyed our newly renovated 2-bedroom suite in La Grande Residence at The Sutton Place Hotel. We hope to have an opportunity to welcome you back in the near future. Best regards,
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Greensboro, North Carolina
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 23, 2013

Good location and typical large city hotel. It is clean and the rooms are well maintained. Staff friendly but front desk was curt. Very helpful with directions and recommendations for dining. Park is a good experience as is the City Market but watch for bandit sea gulls that will steal you food from your plate. Most attractions are within walking distance of hotel.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review, October 4, 2013
Dear Guest, Thank you for providing feedback from your recent stay with us, I am pleased to learn that you had a nice visit. We take your feedback very seriously and do aplogize for the front desk issue. We thank you for choosing The Sutton Place Hotel and look forward to welcoming you back in the near future.
Best regards,
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Toronto, Ontario, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 23, 2013

This was not my first stay at The Sutton, and I return because it's an excellent experience, every time.

My trip in September was for business, in fact, I was the key organizer for a business trip for about 20 of my colleagues. The stay included not only 20-odd guest rooms, but also meeting room and catering as well.

My contacts at The Sutton for making this happen in advance were second-to-none. Great people, great listeners, and did every thing I asked of them.

The staff at the Sutton are all friendly and almost always bid you a good morning or good evening, from the bellmen to the housekeeping staff, to the front desk staff. The lobby here is lush and feels exotic. The rooms are very generously sized, and there are lots of room size options depending on your need.

Anything I asked of the staff while there was done.

I didn't eat in the restaurant this time, but I did have a drink in the pub. Again, good service for a rather large and unwieldy crowd that all wanted distinct bills.

The location is top-notch. You can walk to the sky train, the mall, lots of great shops along Robson street or to the Seawall. Lots of great restaurants and cafes around as well, depending on what suits you.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review, October 4, 2013
Dear Guest,
Thank you for your loyal patronage of The Sutton Place Hotel and for arranging your group to stay with us. We appreciate your amazing review of our offers and service. I have passed along your feedback to the management and staff. We value your business and look forward to having you back many more times in the near future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Top Contributor
96 reviews 96 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 19, 2013

Upon entering the lobby I was under the impression our room would live up to the same standard. Unfortunately it was disappointing. The room was unimpressive and had no air conditioning. There was a plug in cooling unit that was secured to the floor in which didn’t help when trying to cool the room we were sleeping in down. The unit couldn’t be positioned or angled at all. The bedroom was very hot and didn’t cool down at all that night. Our room was also dusty which was unkind to both my boyfriend’s and my allergies.

Valet parking is pricy which is to be expected but when I have to pay $40 to have to try and get service because one of the valets is smoking and ogling his girlfriend or a girl, I’m not happy about spending the extra money. In defense if he is on break he needs to take it outside of the customers view especially when no other staff is available.

I wouldn’t recommend staying here, at least not for the price we paid. Vancouver seems to have lots of options I recommend looking elsewhere when it comes to spending this much money in downtown.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review, October 4, 2013
Dear Guest,
Thank you for taking the time to share your experience at our property. I am very sorry to hear that you experienced some shortcomings during your stay and would appreciate contacting me to further discuss so we can make your future visits a more pleasant one. I can be reached at nsariolghalam@suttonplace.com. We look forward to the opportunity to regain your confidence at The Sutton Place Hotel. Best regards
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Washington State
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 19, 2013

I stayed in a newly remodelled two bedroom suite with a good size balcony over a quiet street. The apt had all new cabinets and fixtures in the kitchen and bath, with lovely apt sized Miele appliances, everything you need to cook a meal for a small crowd. Also had a Nespresso coffee machine, nice touch. Would definitely stay here again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2013

Have stayed at Sutton Hotel before but never the La Grande Residence which is attached to Sutton Hotel. Our suite which is described as a Modern Suite was a wonderful well appointed one bedroom apartment. Recently renovated, it provided us very comfortable lodgings during our 3 day stay in Vancouver. The suite has a full kitchen, dining room and sitting room with a wonderful Balcony. Ours faced Burrard Street so we enjoyed the view and people watching. The Queen size bed was very comfortable. No problems sleeping at night except for the first night when awoken in middle of the night by Fire or ambulance siren. This would have been a Friday night. Quite loud and piercing. The hotel must be close to a response station. Fortunately for us the rest of the weekend was quiet. If not for that, it would have been perfect. Not sure if a higher floor would have helped even. We were on 5th floor.

Location is fabulous as just down the block from fabulous Robson street. IGA market is just on the corner where you can pick up groceries etc. Very short walk, about 15 minute to water pier to catch water taxi to Granville Island.
Service top notch. Would not recommend restaurant on site for breakfast as very expensive. Lots of restaurants close by that is more reasonable. We did catch dinner one night at Joe Forte's. Very costly and not sure if worth the dollars. It is in Walking distance but probably should have taken short cab ride to the restaurant Boathouse where it still probably been more affordable. It is right across from English Bay.

Looking forward to returning to Vancouver soon and would La Grande residence would be my first choice.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Grande Residence at the Sutton Place Hotel Vancouver

Address: 845 Burrard Street | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > Downtown , West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 96 Hotels in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — La Grande Residence at the Sutton Place Hotel Vancouver 4.5*
Number of rooms: 164
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