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“Highly recommended” 4 of 5 stars
Review of Times Square Suites Hotel

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Times Square Suites Hotel
3.0 of 5 Hotel   |   1821 Robson Street, Vancouver, British Columbia V6G3E4, Canada (Downtown)   |  
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Ranked #7 of 96 Hotels in Vancouver
Certificate of Excellence
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Highly recommended”
4 of 5 stars Reviewed July 11, 2013

Great accommodation. Close to the shops of Robson street and close to Safeway if you need to buy any groceries. Comfortable accommodation. Great clean place to stay. Times Square was also nice enough to upgrade on our stay when we arrived.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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983 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Bolivia, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had two nights in Vancouver and the hotel was clean, with lots of space. You could cook in if you desired and the hotel is close to many sights including Stanley Park. We shared a two bedroom suite with our friends and we all felt very comfortable. Would recommend to anyone.
Dsloat

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 7, 2013

In few words: great location, clean and roomy suites, conveniently equipped. It had a home feeling for us as we were not bothered by excessive service offerings. The reception is indeed a little office located on the garage level.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2013

We stayed here for 2 nights. It was like having your own 1 bedroom apartment. Kitchenette was awesome to have, plenty of space, clean, in room washer/dryer was a plus! Great location too, near Stanley Park. There is a bike rental place next door that we got bikes from and had a great day riding around the park. We would definitely stay here again.

Stayed June 2013, traveled with family
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Vancouver, British Columbia, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 5, 2013

I stayed there a while back and I forgot to write a review for the place. It is actually quite a pleasant little hotel. I found the place very comfortable and right in the heart of dt Vancouver, so it was very easy to go to just anywhere. We stayed in a suite with a full kitchen, so we were able to make dinner and what not, and it was just very nice as there was a safeway across the street. There is also a bbq on top of the roof deck too, I just never used it. Oh, and the internet is terribly slow.

The bed was fantastic, I had a fantatic night of sleep. However, my friends couldn't say the same because the hide-a-way couch had food stuck? The sheets there looked dirty too. I guess I lucked out with the nice bed and clean sheets?

Parking in the area is a problem I should note. Because it is the heart of Vancouver, most areas are resident zoned or metered parking. If you rented a car, you're going to be SOL for most part and you'll have to find a more expensive solution (next to running out every 2 hours to plug the meter)

Room Tip: It is a noisy area, so try to get a room not facing Robson. But the surrouding apartments do block a...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimesSquareSuites, General Manager at Times Square Suites Hotel, responded to this review, July 16, 2013
Thank your for your compliments and comments. Our mattresses are Serta and we are pleased with their comfort for the wide range of guests we have! Our top concern is guest impression and comfort. If anything is not as you expect, we always hope that you will communicate this during your stay so we can address it. I wish we could have seen the sofabed to understand what happened. If we make a mistake or miss something, as is human at times, we will rectify it immediately. As far as comfort, we have updated the sofabeds in the past year so they have new mattresses.
We also now have dedicated wi-fi in each suite to allow multiple devices to operate simultaneously.
We have a secure underground parkade with in/out privileges so it should not have been necessary to use expensive street parking. Our parking rates are the lowest in downtown Vancouver at $15 per night. With tax it is $19.06.
Our location is near the beach, Stanley Park, shopping, restaurants and coffee shops. With these conveniences and the fact that we are one of the most densely populated residential areas, it can be noisy at times but also quite quiet. Much depends on time of year and what you are used to.
We do hope you are able to stay with us again to experience some of the improvements we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
1 review
4 of 5 stars Reviewed July 4, 2013

Perfect staff, perfectly equipped suites, we really felt "at home" . 5min. walk to Stanley Park (a must!) , 10min. walk to the centre of the city, 1min. walk to Safeways(you´ll be delighted to use the kitchenette) - there´s hardly a better choice getting to know Central Vancouver.

Room Tip: Suites looking down on Denman Street for one night might be just ok (noise level) , for more nights...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 4, 2013

We read about the Times Square Suites on Tripadvisor and booked it for two nights. We called and confirmed our room and requested a king suite. We got a room over Denman Street, which is very noisy.I asked for a room swap to my disappointment the reception desk said it’s not available, however I could see few rooms available on the floor. I will not recommend this hotel the staff is rude and did not satisfies the customer needs.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimesSquareSuites, General Manager at Times Square Suites Hotel, responded to this review, July 6, 2013
Thank you for your review, although it has caused some concern. I am not able to clearly identify you and have sent a direct contact through this post to understand more details about your experience but had no luck in return communication.
We have a small team who are all aware of requests prior to arrival and all issues when they are brought to our attention during a guest's stay.
Unfortunately we do not have king suites in our hotel so that request would not have been met.
In May we had many sold out nights and we were over 90% occupancy. If we have a request for a suite in a particular location in the hotel, we do try our best to accommodate. We have 8 different suite types and they are in 3 different locations in the building. Sometimes this restricts our ability to move you if the suite type you are requesting does not exist or is not available in a different area of the hotel.
We find everyone has different preferences, thankfully, and we are generally able to meet expectations based on what is within our control.
I sincerely apologize that you were annoyed. This is not our intention and with more information we can learn and improve. Each and every one of us is empowered and very hands on, so this is truly puzzling. I would be grateful if you could reply.
Jacqui McMullen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Times Square Suites Hotel

Address: 1821 Robson Street, Vancouver, British Columbia V6G3E4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown , West End
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
#3 Family Hotel in Vancouver
#7 Romantic Hotel in Vancouver
#16 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Times Square Suites Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Times Square Suites apartment-style hotel has been pleasing business travelers, couples and families for many years. Each of the 42 suites has a full kitchen,washer/dryer, fireplace, HD TV and blu ray player. Guests also have access to our rooftop patio with BBQ and a membership to our local fitness centre with indoor pool, squash courts and yoga. Nestled in the West End residential community of Vancouver, two blocks from Stanley Park and an easy walk or transit ride to the heart of downtown. Green Key rating of 4 keys out of 5 for environmental practices! ... more   less 
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Also Known As:
Times Square Hotel Vancouver

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