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“Good Hotel in a Great Location” 4 of 5 stars
Review of Opus Hotel

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Opus Hotel
4.0 of 5 Hotel   |   322 Davie Street, Vancouver, British Columbia V6B 5Z6, Canada (Downtown)   |  
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Complimentary Wine!
Ranked #5 of 96 Hotels in Vancouver
Seattle, Washington
1 review
“Good Hotel in a Great Location”
4 of 5 stars Reviewed July 11, 2013

The hotel was nicely updated, clean, and good overall. The service was outstanding -- really world class. (It's a shame there's no in-building spa services!) Funky decor was a nice touch, too. The walls, however, were on the thin side and conversation-level noise from surrounding rooms (both on the same floor and above/below us) could easily be heard. The neighbor's dog liked to get up early, and...well, I guess he wanted everyone to get up early, too. That said, the hotel's location makes up for any negatives. Right in the heart of it all! Short walks to False Creek, public transportation, great parks, and great restaurants.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPUSHotel, General Manager at Opus Hotel, responded to this review, July 11, 2013
Dear Shawn S, thank you very much for choosing OPUS and for sending us your comments. We were very happy to read how you described our team and the service they delivered as "outstanding"! With regards to the noise from the neighboring rooms during your stay, our apologies for any disturbances. Our managers on duty are quick to react to any calls regarding noise issues to ensure everyone has a peaceful stay. Thank you again for taking the time to send us your feedback, and we will look forward to the next opportunity to welcome you back to OPUS.

Sincerely,

Nicholas Gandossi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,352 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 9, 2013

OPUS hotel is a perfect spot for those who want to enjoy a long weekend in Vancouver. We enjoyed the location of the hotel the most. It is within walking distance of just about everything we wanted to see and do and it was right across the street from the train station so that made getting to sites and activities that are little further away very easy. Being close to the train station also made it easy and cheap to get to and from the airport. Having the ipad in room was also a nice touch as it aided in locating restaurants and other sites to see. Service here was friendly- enjoyed the candy with turn down service-nice touch. The rooms were clean and bed was comfortable. The only minor complaint is the rooms (which have a more modern decor) can be a bit dark (which has always been my experience with hotel rooms with a more modern design). Would definitely stay here again if we ever get to go back to Vancouver.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPUSHotel, General Manager at Opus Hotel, responded to this review, July 10, 2013
Dear Stephanie G, thank you very much for choosing OPUS and for sending us your feedback. We loved hearing how you enjoyed our location, along with the extra touches we have added to the guest experience! The retro candy at turn down has been a fun new amenity, which for you next visit will be different and will keep you guessing! Thank you again for taking the time to post your comments and for choosing OPUS.

Sincerely,

Nicholas Gandossi
General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013 via mobile

Very nice hotel, staff is pleasant and helpful, great bicycle service (4 of them may be a tad not enough on sunnier days)... Rooms are comfy and nicely decorated, and location is both convenient and a fun area to be in, with great bars and restaurants nearby. Would definitely stay there again and recommend it.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed July 7, 2013

We called your Customer service line and were greeted by a wonderful person who was very patient and addressed all of our questions regarding room accommodations as well as things we could do in Vancouver. We were so impressed by her outstanding customer service at the time that we booked a four night stay at the Opus.

Mr. Benjamin Best sent me a welcome note prior to our arrival via email introducing him, and asking if we needed anything in the room for our stay – this was a first for me! In all of my years traveling on a international level have I received such attention to detail and customer care BEFORE our arrival. Mr. Best and I actually had a chance to chat as I did need something in the room for my wife. During this call, Benjamin explained how easy it would be for us to take public transportation to the hotel from the airport – I recall him saying, “Dr. Nitenson, our hotel is across the street from the underground, it will take you no more than five minutes to get to us from where you get off the train”.

When we arrived on the morning of May 7th, Mr. Best, and Mr. Toby Hodgson greeted us, asked about our flight, and ride from the airport to the hotel – I noted that I was a little thirsty and requested a glass of water. To my surprise, Mr. Best went and got two glasses of sparkling wine, which was a gracious and well received offer. Mr. Hodgson spoke to us during this time and shared what we could do during our stay. Toby even offered to drop us off anywhere we chose after we got settled in our room.

Never, in all of my travels have I or my wife and I received such outstanding service as guests at any hotel, including JW Marriott, Four Seasons, or the Ritz… I have been a Marriott Platinum Elite member for the past ten years, and your staff out performed any service level I have received in these past ten years! The glass of sparkling wine was only one of many gestures of outstanding these two gentlemen and other members of your client facing team.
Toby was especially helpful in making sure our adventures in Vancouver were as safe and fun as possible. He even drove us to our city destination when his time permitted, and showed us specific sites we should take in.

Between Toby’s and Benjamin’s dining suggestions, we ate some of the best tasting seafood, Indian, and “comfort” food restaurants – not the fancy ones, but the ones that had the best food! We saw a great deal of your beautiful city, Grouse Mountain, and Lynn Canyon during our four night stay.

Barbara and I are blessed to have met those who served us during our stay and we wish to especially thank Toby and Bingaman for their gracious and spectacular service level! We will be returning to Vancouver to visit, and when we do, I assure you we will be staying at the OPUS Hotel – Count on it!

Room Tip: There are no BAD rooms at this hotel!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPUSHotel, General Manager at Opus Hotel, responded to this review, July 8, 2013
Dear Steve N, I wanted to thank you very much for the time spent in detailing your feedback to us. Hearing your comments were amazing, and something that the entire team will be extremely proud to see! We will ensure that both Toby and Benjamin are acknowledged and recognized for their great work. I would like to thank you again for your kind words and support, and for choosing to stay with us. Hopefully we will get another chance to welcome you both back to the property and to provide another wonderful experience!

Sincerely,

Nicholas Gandossi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 7, 2013

A really pleasant experience. The room was comfortable and we were looked after by the housekeeper. All staff at the reception desk were brilliant, you could ask them anything. We needed a kettle for our cups of tea - one arrived immediately. We were e-mailed some documents and they were ready at reception. We were directed to places and advised on buses and trains. It all made our stay brilliant. It is in a good location close to small ferries, buses and trains. If we ever return to Vancouver we would not hesitate in booking in this great hotel.

Room Tip: Can only comment on our room which was at the front of the hotel, but it was not noisy at all.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPUSHotel, General Manager at Opus Hotel, responded to this review, July 8, 2013
Dear Josephine L, thank you very much for taking the time to send along your comments. We were very happy to read how impressed you were with the service from our team, and your overall impression of the property. I will ensure your feedback is shared with all of the staff! Thank you for choosing to stay at OPUS, and hopefully we will get an opportunity to welcome you back in the near future.

Sincerely,

Nicholas Gandossi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

Since day one, staff were friendly and helpful. There was a problem with our reservation and they never hesitate to help us and also, gave us the best solution in less than 10 minutes and always with a smile in their face.
It feels like a boutique hotel, decoration was lovely and if you're planning to visit Vancouver for the first time, this is the best location where you can stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013

The staff here are excellent - very friendly and welcoming, which is great after getting in after a late flight. The location is also ideal - right across from the subway and only a short walk to downtown. Great place, would definitely stay again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Opus Hotel

Address: 322 Davie Street, Vancouver, British Columbia V6B 5Z6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 96 Hotels in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Opus Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Vancouver's only Four-Star Boutique Hotel as rated by Forbes Travel Guide 2014. Uniquely stylish and always fresh, OPUS Hotel Vancouver redefines the boutique hotel experience, blending contemporary design with warmth and intuitive service. Located in fashionable Yaletown, OPUS Vancouver Hotel is steps from the inner harbor, Canada Line rapid transit, outdoor recreation and Vancouver's best restaurants, spas and shops. * 2011 Conde Nast Traveler / Gold List Reserve* 2010 Conde Nast Traveler / Readers Choice Awards * 2010 Travel + Leisure / 500 Worlds Best Hotels. ... more   less 
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