First, it is a great location. Within walking distance to a lot of interesting attractions. The hotel itself is very nice. Rooms are a bit dated, but a good size.
NOW, after traveling with two small kids, we arrive in the evening. Everything seemed fine. My baby woke up around 2am. And I discover a half dozen specks moving around the pillows. Flip on the light and BED BUGS!!!! It was the most disgusting feeling I've ever experienced. My husband and I grabbed the kids and the hotel manager whisked us off to another room. Needless to say, we didn't sleep at all.
We talked to the day manager and at first he was geared up to fight us about it -- claiming he couldn't do anything until an investigation was held. We held our ground and we were compensated with a free night, upgrade to the Gold Level and other perks. It took a few nights to get over the shock -- but we still checked the linens every night.
I understand many nice hotels are dealing with this problem -- just be aware when you travel in general.






