The hotel is a beautiful structure on the outside and the lobby is lovely. The staff are very pleasant and helpful.
However, this hotel needs a major overall in the room department. The rooms are stuffy, extremely noisy and uncomfortable. You can actually hear the person in the next room speaking as if he/she were standing in your own room. This has become an old person's hotel and it is resting on the Fairmont laurels. They don't even have a proper towel washing policy for environmentally friendly guests. I realize the hotel is an older hotel and some renovations were done at sometime, but it is not a place I would recommend to anyone who wanted a comfortable, quiet room.
On a bright note, the concierge desk is fantastic, in particular, David and Emiko. Everything they have ever recommended is great.
It is also a great central location.






