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“excellence in service” 5 of 5 stars
Review of Fairmont Hotel Vancouver

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Fairmont Hotel Vancouver
4.0 of 5 Hotel   |   900 West Georgia Street, Vancouver, British Columbia V6C 2W6, Canada (Downtown)   |  
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Ranked #35 of 96 Hotels in Vancouver
nanaimo B.C.
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“excellence in service”
5 of 5 stars Reviewed March 10, 2013

Stayed only for one night on March 9, 2013, upgraded to the gold services. Well worth the $50,.00 that provided excellent appies in the evening (we actually didn't even want dinner after), breakfast in the am, and a higher level of services and service. I have never experienced this level of service and attention and I have traveled quite a bit.
The hotel is a classic gem, beautiful historic property. I ever saw any areas that needed TLC but I never did go into the pool.
The service here is exceptional.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,515 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
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  • Dutch first
  • English first
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English first
Bologna, Emilia-Romagna, Italy
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 8, 2013

It´s "the" classy Hotel in Vancouver, still the best place in town when you like to combine style, luxus and tradition. Located right beside the Art Gallery (which has a beautiful bistro with terrace) it´s absolutly central, everything is within walking distance. Don´t miss the bar, beautiful old englisch style, dark wood and leather seats.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 6, 2013

The hotel has a very good reputation but I have to say it needs some TLC, not the grand entrance and the first floor but the suites are outdated and needs some work. Also the pool area is old and un inviting. Service is ok nothing exceptional. It just did not do it for me.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brighton, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 2, 2013

Lovely large room, good price, but decor rather dated. Had a noisy problem in the early hours but reception failed to answer my call so had to get dressed and to down, not very impressed. Bar area not very relaxng and staff not as friendly as the Sutton Place. Wouldnt rush to go back as Vancouver has a wealth of other hotels to try. Drinks very expensive for the service and ambience.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review, March 28, 2013
Dear Anne H,
Thank you for taking the time to share your feedback regarding your recent stay. I have addressed your comments with my operations team regarding the service and phone response, it is through constructive feedback such as yours, that we are better able to serve you, our guest, in the future.

Kind regards,

Andre Zotoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013

Great hotel at the centre of the city, Beautiful Victorian style buildings, Great paintings adorn the high ceilings. So much history still well maintained with such lovely staff. The bar in the lobby is just so convenient to settle down with the elevators comfort to scroll to bed.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
162 reviews 162 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 1, 2013

Fairmont has been busy updating some of its warn properties. The Palisser in Calgary and the Queen E in Montreal are notable examples. The poor old Hotel Vancouver is finally catching up, but it's slow.

Carpets are a bit thin, even in the pricey Gold rooms. The clocks have these new-fangled CD players in them and are impossible to figure out if you actually want the alarm bit to work. There are very, very few accessible power outlets, and the two built in to the desk don't work (found out the hard way with a dead phone and a dead PC one morning. Bathrooms are impossibly small.

The health club is updated, bright and airy with recent equipment that mostly works. The lobby is grand and comes with the traditional dogs, which make this hotel a favourite. Elevators are haunted or just horribly programmed.

The Gold Lounge hasn't changed in years but the food has improved and the breakfasts and reception foods are quite nice. The staff is excellent.

If you're a Fairmont fan but not willing to put up with the Downton Abbey-era fit and finish, the Waterfront and Pan Pacific properties are probably better for you. I'll stick with this one. It's kind of charming in a frumpy way.

Room Tip: If you can afford it, get a Gold Room; steerage in this hotel is often ugly.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review, March 28, 2013
Dear Elizabeth W,
Thank you for taking the time to share your feedback regarding your recent stay. I am delighted that you continue to choose to stay at our iconic hotel. As you have mentioned, we are in the process of giving our grand dame a facelift and updating over the coming year.
I look forward to welcoming you back to our “Castle in the heart of the city” in the near future, where you can experience these changes.

Kind regards,

Andre Zotoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2013

Perfect location. Close to Skytrain, businesses, shops, waterfront. Hotel offers ALL amenities, even a pillow concierge!! Spa, jogging routes, pool. Try the "gold" upgrade, a delight and well worth the money. Service is outstanding!!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Hotel Vancouver

Address: 900 West Georgia Street, Vancouver, British Columbia V6C 2W6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Vancouver
#22 Luxury Hotel in Vancouver
#30 Romantic Hotel in Vancouver
#32 Business Hotel in Vancouver
#34 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Hotel Vancouver 4*
Number of rooms: 556
Official Description (provided by the hotel):
The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. ... more   less 
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Also Known As:
Fairmont Vancouver
Vancouver Fairmont

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