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Fairmont Hotel Vancouver: Traveler Reviews

4.0 of 5
900 West Georgia Street, Vancouver, British Columbia V6C 2W6, Canada (Downtown)
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Fairmont Hotel Vancouver
Ranked #30 of 97 hotels in Vancouver
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824 reviews from our community

Traveler rating
    425
    257
    84
    38
    20
See reviews for
Families
150
 
Couples
248
 
Solo
60
 
Business
241
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fircrest, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Vancouver BC Disappointment”
2 of 5 stars Reviewed November 18, 2012

Fairmont Hotel Vancouver (BC) bills itself as a classy, historic hotel. Not classy, just overpriced. Not historic, just tired. After my first stay I wouldn't return. Maybe the $8 bottle of water should have been a tip-off. Windows on one side of the hotel were covered with plastic for facade repairs so we couldn't see out at all. No price consideration given for this. No offer to place us in another room. Room was nothing special. Hotel meals were very good but way overpriced. No real value here.

Room Tip: Bring lots of cash. And be sure to make sure your room has a window you can see out of!
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by Bob R for Vancouver
Ask Bob R about Fairmont Hotel Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review
November 29, 2012
Dear Guest,
Thank you for taking the time to share your comments relating to your recent stay. I would be very appreciative of the opportunity to discuss your stay in greater detail, my email address is sunny.joseph@fairmont.com.

I hope to have the opportunity to speak to you soon.

Sunny Joseph
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“A classic Fairmont!”
4 of 5 stars Reviewed November 18, 2012 via mobile

Hotel Vancouver has the look and feel of the classic Fairmont hotels in Canada. It is centrally located with a wonderful lobby and bar where you can sit back and relax. Our room was upgraded at no charge. The King size bed was very comfortable . The room was large but the bathroom was surprisingly small. The only mirror was in the bathroom which was awkward unless you are traveling solo.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask CVHBH about Fairmont Hotel Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Love this place!”
5 of 5 stars Reviewed November 15, 2012

I stay here whenever I'm in Vancouver. The old-world ambience is warm and welcoming. They even have doggie ambassadors in Mavis and Beau, who keep me company. Talk about service! They go the extra mile every time, even helping me sell event tickets to another regular guest when I found I had unexpected extras. Thank you!

Room Tip: I've only stayed on the Gold floor, which is comfortable and quiet.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jay P about Fairmont Hotel Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Westminster, Canada
1 review
4 helpful votes 4 helpful votes
“Disappointed...”
2 of 5 stars Reviewed November 14, 2012

I was very excited to have a reservation for a room on the Gold Level with my wife for our wedding night.
It is located in the heart of downtown, which is perfect if you want to enjoy the city.
But the use of the hotel room for a freshly married couple is more to have a fantastic and romantic night in a breathtaking room.
Anyways, we were quite disappointed after seeing the room - It was not even average and the promised view was missing. For approx. 500$ a night I expected way more than just an average room... The promised bowl of chocolate-dipped strawberries was counting 4 mid-sized strawberries. Well, some people say quality over quantity, but I think it should be a perfect combination of both!!!
My wife and I checked out the pool and sauna. More disappointment to come:
The pool was filled with kids, it was dirty and so was the jacuzzi.
Enjoying the sauna was also different, as those are separated for men and women.
After seeing the breakfast which was included, my wife and I decided to check out and go somewhere else.
Well, I will not return!!!

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask Christian B about Fairmont Hotel Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review
November 29, 2012
Dear guest,
I would like to extend my thanks to you for sharing your feedback. It is through constructive responses such as yours that we are better able to serve you in the future. I was distressed to hear you had a less than satisfactory visit . If you would be willing, I would be very appreciative of the opportunity to discuss your stay in greater detail, my email address is sunny.joseph@fairmont.com.

I hope to have the opportunity to speak to you soon.

Sunny Joseph
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto,Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“No Complaints, it's what I expected”
4 of 5 stars Reviewed November 14, 2012

I was at a conference at the hotel. Big comfy room but no view which is a sad thing in Vancouver.
Great location, decent service. It's an older hotel with classic styling and furniture.
TV was a flat screen. Didn't open the mini bar.
It was alarming when I found someone in my closet installing a safe...I'm glad that they're improving their services, but not on my time when my closet has my suits in it...the letter appeared in my room the next day outlining that someone "could" be in my room doing just that...but I was not informed of that before hand.
The bar gives a good effort, they sent me a complimentary bottle of local beer. A bit pricy, but what do you expect downtown Vancouver.
Not bad, not the best, but great location...no major complaints...if it fits your budget and like the chain...go nuts...

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask xSNAPx about Fairmont Hotel Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Hotel Vancouver

Also Known As:
Fairmont Vancouver
Vancouver Fairmont
Address: 900 West Georgia Street, Vancouver, British Columbia V6C 2W6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotels in Vancouver
#20 Luxury Hotels in Vancouver
#22 Family Hotels in Vancouver
#31 Business Hotels in Vancouver
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa, a Vancouver day spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. ... more   less 
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Fairmont Hotel Vancouver
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