We wanted to eat at the lobby bar (we were staying at the hotel) but we were told they were full and were sent over to Giovane which would have been fine but I have a pine nut allergy and when I asked if they could make me a Panini fresh to avoid cross contamination, I was told No. I asked them to confirm that the pesto had pine nuts, they confirmed it as a yes.
So I told them that we were hungry after just arriving at the hotel and asked what can I order to eat then that would be safe ... get this answer; I was told they couldn't accommodate me with anything! My hubby and son ordered their meals which they told me was so so. HMMM. Not a good start. I had to order from the lobby lounge in eat in the café. It took forever for the girl at the cash register to ring it in as she didn't know how. My bill was 54.00 for one sushi roll, one bowl of bland miso soup, two Panini's and one pop. Another 15.00 for 3 coffee's. The chef came by later telling me, he could make sure I get a lunch the next day and that my allergy could be accommodated with advanced notice, he was really nice but this was too late for today.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 24, 2013
Thank you for taking the time to write a review; we sincerely appreciate it. We are disappointed that your experience did not meet your expectations. Please note we have followed up with our team to ensure we are maintaining consistency with our high level of service and the ordering process. I would invite you to contact me directly at email@example.com to discuss your experience in further detail. I certainly hope for the opportunity to welcome you back in the near future.
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Director of Food & Beverage
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.