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“thumbs up for the Holiday Inn downtown Vancouver” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Vancouver Downtown

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Holiday Inn Hotel & Suites Vancouver Downtown
3.0 of 5 Hotel   |   1110 Howe Street, Vancouver, British Columbia V6Z1R2, Canada (Downtown)   |  
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Ranked #60 of 97 hotels in Vancouver
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“thumbs up for the Holiday Inn downtown Vancouver”
5 of 5 stars Reviewed January 20, 2005

Our group of 5 just spent 6 nights (3 rooms) at the Holiday Inn downtown Vancouver and our stay could not have been more enjoyable! The staff all went out of their way to help us have a wonderful time. The city was covered in snow the whole time and we enjoyed every minute of it. Our group included teenagers and adults and we all loved being in a "walking city" and we all felt very safe. We will return to this hotel the next time we are lucky enough to travel to Vancouver.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed August 6, 2004

We went to Vancouver because my 6 year old son required hip surgery. Once we got the okay from his doctor, his fondest wish was to stay at a nice hotel downtown and go swimming in a hotel pool. So, being a travel professional I knew Holiday Inn has a reputation as being kid-friendly. Vancouver is VERY expensive, particularly downtown. I was advised by the reservation clerk that this particular hotel on Howe Street had a pool and kiddie centre and the rate was around $200 a night.

When we got there, the first thing that put me off was that it cost hotel guests $11.95 a day to park in the parkade, but the sign out front for other customers was $7.95! It was also nearly impossible to access our room, this place is like an intricate maze, with two elevators and stairs at the end of each hallway, so we actually had to take both elevators and backtrack somehow to get to the room. IF you are in a wheelchair or dragging a luggage cart its a major inconvenience!

We were told the pool was on our floor, which is ridiculous. I had to carry my son, who was on crutches, down 3 flights of stairs to get to what I can only describe as the crappiest Holiday Inn pool I have ever seen! To some, (not me!) it may appear esthetically pleasing, its all glass enclosed, and really except for a very small deck with two chairs and a table, there is nowhere to stand let alone sit. Its two stories high sort of remeniscent of a dolphin tank at an aquarium or something, all tiled. 80% of the pool, which is small and round, is 9 feet deep. The rope partitioning the shallow end allowed for minimal frolicing in the shallow end and unless your kids are good swimmers you don't want to send them in 3 meter water with no pool side to grab onto if they get tired.

The "Kid's Centre" is unsupervised, and consists of a little tykes play structure and some craft materials, not all that impressive either, but it would have sufficed if we could get into the room! Complaints that our key would not open the door fell on deaf ears. Even now, two weeks after our stay there, the Hotel failed to provide any kind of true customer service. The manager phoned me today because she read the negative comments on my survey card, and all she offered to do was take the cost of our dinner off the bill. Additionally she does not see the bigger issue of inaccesibility in the hotel as a problem and that is my real beef.

Speaking of dinner in the Hotel restaurant, our service was poor and when we asked about the cakes in the display case we were told they were "over a week old" and really gross. Nice!

If you are travelling to Vancouver with or without kids, stay away from this place! We ended up at the Ramada Inn at the airport in Richmond and it was superb, for a fraction of the price. The fact it is about 25 minutes from Downtown should not deter you, its definetly a far better place to stay!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites Vancouver Downtown

Address: 1110 Howe Street, Vancouver, British Columbia V6Z1R2, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Vancouver
#48 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Vancouver Downtown 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Suites Vancouver Downtown Perfectly situated in the heart of downtown, our 100% smoke free Vancouver hotel is near Yaletown businesses & restaurants, Robson St. shopping and Granville St.entertainment. Corporate guests love our Vancouver hotel s convenient access to nearby businesses and convention centres, as well as our business amenities. Guests can work in the business centre, take advantage of the free high-speed Internet access and book a meeting room that can accommodate up to 250 people. Leisure guests are right in the middle of all the hot spots in downtown Vancouver. Our hotel's location offers the opportunity for strolling along Yaletown s Waterfront Seawall or taking a ferry across False Creek to Granville Island. You can catch a concert at BC Place or a Canucks game at GM Place. Broadway shows at the Elizabeth Theatre are terrific for a night out and the Centre for Performing Arts is a great choice, too. From wining and dining at UnWine d Dining Lounge to shopping at downtown boutiques, our Vancouver hotel is close to it all. You won t find the comfort and convenience of our accommodations at other Vancouver hotels. From a 24-hour fitness centre and indoor, heated pool to delicious dining options and comfortable amenities, we have it all. At the Holiday Inn Hotel Vancouver Downtown, our friendly, multi-lingual staff, known for outstanding hospitality, looks forward to welcoming you. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Vancouver Downtown
Holiday Inn Vancouver
Vancouver Holiday Inn

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