We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Near Stanley Park, Good Price, Felt at Home” 5 of 5 stars
Review of Rosellen Suites At Stanley Park

Save Saved
You added Rosellen Suites At Stanley Park to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Rosellen Suites At Stanley Park
3.0 of 5 Hotel   |   2030 Barclay Street, Vancouver, British Columbia V6G 1L5, Canada (Downtown)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Ranked #31 of 97 hotels in Vancouver
Seattle, Washington
1 review
“Near Stanley Park, Good Price, Felt at Home”
5 of 5 stars Reviewed December 11, 2012

If you're looking for a place that is close to Stanely Park, Robson and makes you feel at home the Rosellen is a great place to stay. We really enjoyed staying in the 2 bedroom w/living room. Really spacious and with the hardwoods made you feel at home. Recommend it!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenVancouver, Manager at Rosellen Suites At Stanley Park, responded to this review, January 16, 2013
Rosellen is a great location, particularly for the outdoor enthusiast with Stanley Park just steps away. Very happy to hear that you enjoyed your stay and thank you for sharing your comments. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

342 people have reviewed this hotel

Traveler rating
    191
    105
    26
    10
    10
See reviews for
166
79
9
15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Arizona City, Arizona
1 review
5 of 5 stars Reviewed December 7, 2012

We found the hotel with spacious suites, very clean and comfortable with the beds an linen being of good quality. The staff was very helpful and knew the area and events taking place an directed us on places to go. The service was exelent and all of our needs were met.
Thanks to all who helped make our stay so wonderful.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenVancouver, Manager at Rosellen Suites At Stanley Park, responded to this review, January 16, 2013
Featuring some of the largest suites in Vancouver, we very much appreciate that you mentioned how spacious your accommodations were. And, thank you for mentioning the helpfulness of the staff. Everyone tries to keep up on what is happening in Vancouver to ensure guests have the perfect vacation and are always available to assist with special requests. We look forward to serving you on your next visit to Vancouver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 7, 2012

What a gem! BEst kept secret in Vancouver as far as i am concerned. Ony 1/2 block from Stanley Park 3 blocks from Denman with an amazing selection of restaurants.
I always feel like i am coming home. All of the staff remember me and that is such a treat in this day and age.
Service is amazing, check in easy and rooms are very clean. Have to love all the space especially when travelling with the grandchildren. They have room to run.Really like that i can cook breakfast and have snacks in the frig.
My first choice of places to stay when i get to Vancouver.

Room Tip: ANy room-depends on how many people in your group.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenVancouver, Manager at Rosellen Suites At Stanley Park, responded to this review, January 16, 2013
Such a treat to have you share your thoughts on Rosellen. Our return guests, particularly those that come back often, are just like family and to have you take the time to share your comments is most appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 7, 2012

We stayed here at the end of our three week family trip to Canada after researching various hotels while in the UK we decided that this place looked stunning online.

When we arrived at 2000hrs to find the reception had closed and a letter address to us was stuck to the wall giving access to the safe to get our keys. We paid for secure parking which was accessed behind the hotel down a alley, there are signs all over the garage stating you need to empty your car of all valuables which was rather worrying.

We eventually carried all of our cases up to our room and opened the door, on first glance it looked quite nice however....

The closer you looked the dirtier it became. The smell of the room smelt like old carpets and rodents. The carpet was threadbare in places. The lino in the kitchen was coming up at the corners. My wife turned a light on and recived an electric shock! Then my 10yr old daughter went to turn the light in and the switch came off in her hand. The window frames were old style metal ones with peeling paint and had old chains on them to prevent the windows opening to far.

We decided pretty much straight away we didnt want to stay here and contacted the manager who had to drive to the reception.

We eventually booked into another hotel that night and the money from the Rosellen suits was refunded the next day.

I am unable to say what I really think about this hotel as Tripadvisor will not let me!

If you are a family looking for somewhere nice to stay please do not make the same mistake we did.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenVancouver, Manager at Rosellen Suites At Stanley Park, responded to this review, January 16, 2013
The entire team works so hard to ensure each guest has the experience that they prefer that it is quite disappointing when we have not lived up to someone's expectations. Part of the extensive training process includes giving each team member the freedom to do whatever it takes to help correct a situation when a guest is not happy. This includes assisting in finding alternative accommodations that may be more to a guest's preferences, if indeed that is required. In this case there were a number of extenuating circumstances that the hotel attempted to correct that were beyond our control as guest expectations were not a best fit for the product and service levels available in the type of hotel experience that Rosellen offers. In response to this review specifically, the cosmetic items within the control of the hotel have been taken care of including new carpet and upgrades to this suite. Other areas of concern are outside the scope of the hotel's control with some of these items the very reasons other guests specifically choose to make the hotel their Vancouver home. For guests considering Rosellen we can only express that you will find the hotel a very comfortable home like experience with spacious suites, a great location, a friendly staff and a desire to ensure each guest is satisfied. On those very few occasions were a guest feels they have been let down, we make every effort to make it right and are typically very successful as is indicated in the majority of other guests who have shared their experiences on TripAdvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibsons, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

We just returned home having spent an outstanding 2 days and evening in Vancouver where we attended a play, "It's a Wonderfull Life", on Granville Island, followed by a great dinner with friends at the Hamilton Grill Restaurant, and overnight in a comfortable and quiet suite at the Rosellen Suites in Vancouver. We can highly recommend the Rosellen Suites for your next getaway weekend and we will be back. Thank you.
Bill & Heather

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenSuites, Manager at Rosellen Suites At Stanley Park, responded to this review, December 3, 2012
It's a Wonderful Life and White Christmas are annual Vancouver traditions with the Vancouver Arts Club and we are so happy to hear you had the chance to enjoy them. Even more happy that you have discovered Rosellen as your new Vancouver home. Thank you for taking time to share your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2012

This was the second time we've stayed at Rosellen and we couldn't be happier. With 3 young children, having the kitchen, living room and separate bedrooms was a blessing! The location right at Stanley Park is great for the playground and Aquarium, a 10min walk to Robson Street, fabulous restaurants and a 40min walk to the Skytrain. The room was clean and staff very friendly - and although there is no fitness center on site, it's wonderful that there's one close by and Rosellen will reimburse the admission. We will definately be going again!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenSuites, Manager at Rosellen Suites At Stanley Park, responded to this review, November 29, 2012
Families are always welcome and we are so very glad that you have taken time to share your family experience with TripAdvisor readers. If you do have any additional suggestions on how we can make your next visit even more enjoyable, please do contact the hotel directly. Thanks very much for making Rosellen Suites your Vancouver home. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2012

We loved the hotel location, BUT the BED was TERRIBLE - so worn and tattered that we would have had a better night's sleep if we had brought sleeping bags. Also, our room was FREEZING! We also had to wait outside in the cold until the attendant could greet us at the door... We based our stay on two things: It was dog friendly and it was rated #19 out of one hundred.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosellenSuites, Manager at Rosellen Suites At Stanley Park, responded to this review, November 22, 2012
We have slept in your bed. Literally.

The cornerstone for Rosellen’s chosen competitive edge is offering unique suites and providing personal service that caters to individual guest preferences. When we know there is a guest challenge each team member is specifically trained to resolve the issue on the spot. The staff is typically very proficient with this including a rare time or two when we have helped a guest find an alternative hotel that better met their personal preferences (specifically the guest(s) preferred full service hotels vs. self catered residential style accommodations).

It is with regret and apologies that, in this case, we were unaware of and, therefore, unable to, rectify the situation the night of this guests visit. We do, however, take these concerns very seriously and, as such; an investigation of the situation was pursued including having the General Manager, Housekeeping Manager, Maintenance Manager and Guest Experiences Manager all take the opportunity to sleep in the bed in question. Obviously, not at the same time.

The result was 3 votes that the bed was as good as their home mattress and 1 vote that the mattress was “way too soft”. The mattress itself is a Serta Hotel Presidential Suite Pillow Top and was installed less than 1 year ago. It was rotated on this bed, a common practice to ensure even wear, 3 weeks prior to this guest stay. Each of these team members inspected the sheets, pillows, pillow cases, blanket, bed cover and bed skirt. There were no rips, tears or tatters other than a ¼ inch cut in the bed skirt that has now been repaired.

The heaters in both of the bedrooms, the living room and the dining room were checked to ensure that they are in proper working order and the housekeeping check list was reviewed to ensure that a pressed log had been left on the fireplace for the arriving guest to enjoy that day, if desired. It was also confirmed with the Housekeeper that cleaned the suite that day that the log was indeed available for use and that an extra blanket and extra pillows were available in the closet of the suite, should a guest prefer them.

The telephone in the suite was checked to ensure that the pre-programmed direct dial button to contact the Duty Manager was working properly and it appeared, at that time anyway, to be working appropriately. The Duty Manager for that evening confirmed that there was no call for this particular suite on that evening, other than for check in. In the event a call had been made, the Duty Manager would have, at minimum, immediately checked the settings on the heaters and/or provided additional portable heater(s) to ensure the comfort of this guest. We regret that we did not have the opportunity to assist and provide for a more comfortable night’s sleep.

To access the building a dial in code is required. The code is clearly marked on the intercom at the entrance door. In reviewing the records, it showed that the guest arrived at 4:10pm and that access to the building was immediately provided. In the entrance atrium, there is a faux fireplace with a heater to ensure that the guest enters the building with a warm greeting on a cold night. In checking this entrance heater it also appears to be working. The Duty Manager may have been assisting another guest at the immediate moment of arrival but was soon available to assist with the check in process.

In reviewing the records for the departure date for this guest there was no mention of any dissatisfaction expressed by any guest. Again, at any point from the time of arrival until the time of departure, if we had been made aware of any flaw in the service provided or of any challenge a guest may have had, we would have done our very best to ensure that the guest was satisfied prior to departing the hotel. We do hope that this guest will give the hotel the opportunity on a future visit to Vancouver to demonstrate our ability to deliver a great guest experience as is exemplified in the 175 reviews below that rate the service and suites as Very Good or Excellent.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Rosellen Suites At Stanley Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rosellen Suites At Stanley Park

Address: 2030 Barclay Street, Vancouver, British Columbia V6G 1L5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown , West End
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#28 Family Hotel in Vancouver
#33 Romantic Hotel in Vancouver
#36 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rosellen Suites At Stanley Park 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Tingo, Travelocity, TripOnline SA, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Rosellen Suites At Stanley Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rosellen Suites At Stanley Park Hotel Vancouver
Rosellen Hotel Vancouver
Rosellen Hotel At Stanley Park

Owners: What's your side of the story?

If you own or manage Rosellen Suites At Stanley Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.