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“Excellent Service” 5 of 5 stars
Review of Tourism Vancouver Visitor Centre

Tourism Vancouver Visitor Centre
200 Burrard Street | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
+1 604-683-2000
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Ranked #87 of 335 things to do in Vancouver
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Owner description: Visit the Tourism Vancouver Visitor Centre to make all your Vancouver plans.The Visitor Centre offers free information and reservations services with exclusive savings on selected products such as attractions admissions, adventure products, sightseeing tours and lift tickets.Need a map? Want suggestions for dinner? Need help planning activities or booking a tour? We have a complete collection of current information on every aspect of Metro Vancouver.We also book accommodations across British Columbia at the best rates.The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond.Stop by and see us!
Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 attraction reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Excellent Service”
5 of 5 stars Reviewed July 27, 2013

One of the best TICs we have ever visited. Very helpful staff who helped make our stay in Vancouver. Well worth visiting for he benefit of your stay.

Visited July 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Calgary, Alberta, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Very helpful staff”
4 of 5 stars Reviewed February 25, 2013

The staff there worked together with their expertise to give me the best information. I bought discounted tickets to the aquarium and art gallery there. They gave me a great recommendation for lunch as well. It was a good first stop.

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review, February 28, 2013
Thanks Kristy! Glad to hear you had a great experience with our Visitor Counsellors.

Drop us a line if we can help you plan for your future trip back to Vancouver!

V
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
9 attraction reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Don't know where to go? Now you do!”
5 of 5 stars Reviewed December 5, 2012

The information that is provided printed or verbally is top notch and you can book things right here. The service is amazing and it does get busy. So sometimes patience is needed especially when it is cruise ship time..the cruise ships are located right across the street...we are lucky as BC residents to have such a place!!! Send all your visiting friends here.

Visited July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
58 reviews 58 reviews
30 attraction reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Buzzy Buzzy Bees”
4 of 5 stars Reviewed November 2, 2012

The Visitor Centre downtown is busy. The staff has good intentions and are nice, but it was difficult to get their attention. Once we did they answered our questions and we were on our way. There are lots of maps, brochures, and flyers available and the staff know what they're talking about. Its good place to get ideas of what to do in Vancouver.

Visited August 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pound Ridge, New York
Top Contributor
90 reviews 90 reviews
31 attraction reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
“Well-meaning but not helpful”
2 of 5 stars Reviewed August 30, 2012

My husband and I stopped in here early one morning to get assistance with bus information and suggested tours. While the staff member was welcoming and responsive, we were told they were out of bus/skytrain maps. They did attempt to reprint a copy which was moderately helpful.
The woman we spoke with encouraged us to take a sea bus to North Vancouver which we did later that day. She spoke highly of the neighborhood to which it took us. Yet when we arrived, we found there was little to do there and regretted devoting a couple of precious hours to this outing.
Perhaps what annoyed us both was discussing with the staff our plan to visit Stanley Park and take the shuttle that travels around the park with multiple stops. At no point were we informed that the shuttle doesn't run on Mondays or Tuesdays. Had we known this, we would have planned our itinerary differently.

Visited August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review, September 4, 2012
Thank you for sharing your experience luna24.

I am very sorry to hear that your experience and the information you received at the Visitor Centre wasn't helpful.

I will be following up with the staff and volunteers to ensure the information and suggestions that are being made are complete and suit the interests of the visitor.

Thank you again for taking the time to visit and comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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