Amazing service from all especially a guy named "Tim" at front desk along with the help of the doorman had my expensive forgotten jacket sent down to Harbour Air to be delivered to me in Victoria.

Clean large room was updated and very comfortable.

Stayed 3 times in last couple of months and will stay again for sure.

My wife and I (seniors) booked this hotel for one week in October, 2012. First trip to Vancouver and we found the location excellent, easy walking distance to Granville Island, Chinatown, Gastown, Yaletown, Stanley Park and other must see sights. Also, easy walking to the Sky Train Terminals and other public transportation made getting around Vancouver quite easy. Hotel staff are genuinely friendly and helpful. We were placed on the 29th floor with a nice view of the city skyline and the Wall Center right across the street. Our room was a studio, average and dated, small bathroom, the kitchenette included a small fridge, microwave and small coffee maker. No dishes, no utensils, etc...A bra was found behind the upholstered chair which leads to questioning the thoroughness of the housekeeping and cleaning service. The staff were quite apologetic and arranged for a housekeeper to re-check the room which involved a walk through. Nice restaurant on site and nice coffee shop on site as well. Lots of good restaurants withing walking distance and a grocery market just two blocks away for snacks, fruit, etc...The swimming pool and steam sauna in the lower level were very clean but a little stark in furnishings and chairs. All in all, we feel we received value for the price we paid and the small negatives were well balanced by the great location and friendly staff. We would consider this hotel again if we return to Vancouver.

Old hotel, noisy heating, noisy weekend guests....the nicest staff in the world couldn't make up for it...sayed 5 nites...no sleep for 3...couldn't pay me to stay here again. This will be my last review as tripadvisor is not starting to force me into writing over 200 characters....free review...don't make me write a book....average hotel.

I stayed here for one night in early November to attend a reunion in town. I travel a lot for work so I've stayed in plenty of mid-range hotels. The Century-Plaza wasn't my first choice but a few other people had already booked in here so I went with it. The lobby is beautiful, looks very high-end, smartly dressed bellboys etc. Check-in was a little slow, there was a line-up but the staff did apologize twice for the wait and thanked me for waiting. Fair enough.

Was in a room on the 8th floor. Very awkward layout - bathroom very far from the actual bed area. You have to go around this big hallway from the bed to the bathroom - it was kind of bizarre. Didn't use the kitchen at all - but it looked adequate (but dated) if I was to stay any length of time. It would have been nice to have ice in the freezer - needed it to reduce some swelling on an ankle but there was none in the freezer and no ice maker on the floor (or any other floor from what I read in the 'hotel manual book' - apparently you have to take your ice bucket to the restaurant or something? I didn't bother). Bathroom was definitely dated - hardware very old, bathtub had the beginnings of rust stains around the drain and the steam fan was so loud and clangy that I thought for sure it was about to take flight.

The only vending machine (down on P2) was out of order - so I couldn't get a drink. Annoying.

The room was pretty dated, the sofa was probably older than I was and looked like it hadn't had a bath since it was brought into the room. The television is from the last century. It's also on a tv stand so short that you can't watch tv comfortably from bed - you either have to lie near the bottom of the bed or sit on the sofa.

I will say that the bed was very comfortable, linens clean and modern. But the king size bed didn't have two side tables which was mildly annoying. There was also no outlet on the desk that I could plug my phone or ipad into (I'm very used to this being available in my hotel rooms - usually in the base of a lamp or at the very minimum an outlet near the bedside table that you can get to easily - there is an outlet on the side of the bed - of course, the side without the table.)

The wifi was painfully slow and I gave up after a few minutes.

The coffee in the room was Canterbury - terrible. I like to see good coffee - Kicking Horse or Starbucks or something. Canterbury is basically vending machine coffee. But there was liquid coffee whitener which is at least better than the powder stuff and as close to cream as you're going to get without it being actual cream.

Ate dinner in the restaurant because they gave a $20 off dinner voucher with my room - which I thought was pretty cool. It was average - service was good but the salmon was overcooked. We didn't linger.

Overall - for one night, it was fine but I would say it's on par with other mid-range 3-star hotels like Holiday Inn etc. I think it's 'trying' to be more upscale - and the lounge and lobby do appear that way but unless they can get the rooms updated, it really doesn't make it to a 3.5 or 4 in my books.