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“The Delta Vancouver Suites Hotel: a perfect example of expectations being exceeded!” 5 of 5 stars
Review of Delta Vancouver Suites

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Delta Vancouver Suites
4.0 of 5 Hotel   |   550 West Hastings Street, Vancouver, British Columbia V6B 1L6, Canada (Downtown)   |  
Hotel amenities
Ranked #29 of 96 Hotels in Vancouver
Certificate of Excellence 2014
Sunshine Coast
1 review
2 helpful votes 2 helpful votes
“The Delta Vancouver Suites Hotel: a perfect example of expectations being exceeded!”
5 of 5 stars Reviewed December 22, 2009

I've always thought that front-line hotel personnel have a major impact in determining guest service satisfaction. The Delta Vancouver Suites Hotel is a perfect example of the application of this line of thought. Great quality interaction between front-line personnel and guests, exceeding all service delivery expectations. The amazing thing is that the hotel regards all employees as front-line personnel, all being empowered to make guest service delivery decisions. I will be a repeat Delta Vancouver Suites Hotel guest!

  • Stayed November 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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881 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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English first
ORANGE COUNTY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 16, 2009

We can't say enough of our experience at Delta. Not only were the rooms comfortable, but the staff was so incredibly helpful and friendly. Nowhere else have we ever felt such genuine warmth from hotel staff. Even my 6 year old daughter commented on how "nice those people were". Thank you Alison, Nathalie, Rick, and two other staff who's name we can't recall (awesome nonetheless:)). You all made our experience in Vancouver one to remember. Great cookies too :D
Other info: Vancouver is an awesome spot for Christmas activities.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 13, 2009

I was booked in this hotel for a week and found it to be lovely. I had a beautiful room with a great view of the city. It's very modern and stylish. The service was fantastic, but I was amazed to find out that there was no laundry available. It would cost me about $200 to do a load. The hotel recommended I take a taxi across town to a laundromat. I'd say that's the only thing missing.

  • Stayed December 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 1, 2009

All I can say is: great staff: From the houseman who willingly set up the little one's playpen to the chef who was willing to go the extra mile in chopping up our little girl's pancakes over breakfast, the staff here made the stay excellent. The guest services/valet guy at the front, someone from the UK I think, was really striving to go out of his way in packing the car up or helping us out and in all, the front line staff made this a real treat. As a long standing tourism employee myself, I felt this Delta really did exceed service expectations. The only downside is finding this place: better signage off of Hastings St and a revision of Google Maps would be in order. For those of you using google maps....550 Hastings is the SOUTH side of the street.
All the best to the management in their successful recruitment of a terrific team.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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toronto, ontario
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 17, 2009

Yes, what happened!? I thought this was a nice hotel...

Doors were not held at all. I thought all hotels had someone holding the door for you. Especially when you're carrying bags that are heavy and require help! Nope. Opened the door on our own, carried them up the flight of stairs that they had... and then checked in.

Checking in was okay. We were so tired. They wanted to give us a map and show us what was around right away, okay. They were able to give us an early check in though, that was great.

And then we get to our room. It was quite small, actually. Not what I had imagined. We were facing the streets, with construction, but good insulation paid off. After taking a little nap, I thought to take a shower. But alas, I find hair in the towels.

I guess what was good was that all staff were helpful. They were ready to tell us about the local bar, where to go for Italian food, for a coffee, etc. The bar/lounge/coffee place within the hotel was not opened at all times (of which I thought it should be.. people need drinks, you know!), so we had to scoot over and get a coffee.

The location was quite central as well. If you intend on doing everything downtown, this is the place to be. But I would rather pay more for service than location, that's me.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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seattle, wa
1 review
4 of 5 stars Reviewed October 8, 2009

This is my second time staying at the Delta Suites and I couldn't be happier. All of the staff were so helpful. They gave us excellent directions, maps, advice on where to wander - advice on where to get money out of an ATM that would take our International cards. Good STUFF! Our room was clean and bright and the bed was very comfortable. We had room service deliver a continental breakfast in the morning which was delicious but ridiculous (4 tiny croissants!) That said I'd do it again in a heartbeat. No warm cookie at arrival also - must have been a budget cutback though a sad little gesture to see go.

All in all would recommend highly and stay again in a heartbeat.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, England
Top Contributor
91 reviews 91 reviews
47 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 29, 2009

The Delta Suite is ideally located (just up the road from the water front area) - the staff are incredibly helpful and the rooms were immaculate. My only regret was only being able to stay 2 nights in this excellent hotel. Its good value and just around the corner from the also excellent Steamworks micro brewery. Well worth a vist.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delta Vancouver Suites

Address: 550 West Hastings Street, Vancouver, British Columbia V6B 1L6, Canada
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Vancouver
#27 Business Hotel in Vancouver
#27 Family Hotel in Vancouver
#28 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Vancouver Suites 4*
Number of rooms: 225
Official Description (provided by the hotel):
Delta Vancouver Suites is an all-suite hotel located in the heart of downtown Vancouver and within a block of the Canada Line rail system. Delta Vancouver Suites is within walking distance to many local attractions including Stanley Park, art galleries, theatres and Rogers Arena and BC Place Stadium. The hotel is within minutes of the Vancouver Convention Centre, the city's central business district and government offices. Enjoy shopping the Granville Street mall, Robson Street and take in the vibrant dining scene and nightlife of Gastown and Yaletown. ... more   less 
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Also Known As:
Delta Vancouver Hotel Vancouver
Delta Vancouver Suites Hotel
Delta Hotel Vancouver

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