This was our second time staying at this hotel. We stayed for 3 nights.
Hotel - Great location, across the street from the Vancouver lookout, one block from the sky train/sea bus station and on, or one block away from, key bus routes for tourist attractions. Tim Horton's 1/2 block, Starbucks across the street :) The lobby is clean and simple. My only wish is that it had a swimming pool and wireless internet in the rooms! The kids got toy packs that instantly kept them entertained for a bit while we unpacked (well, they did get into trouble with the slinkies :)). Everyone loved the warm chocolate chip cookies, too!
Hotel room - Very nice updated rooms. Clean, good quality textiles. Great options in the mini-bar. We did switch from the smallish queen bed to a room with a king. They were incredibly accomodating with this request in that they personally delivered the new keys, offered to help move us and didn't charge us an extra for the bigger room. Internet access was fast and reliable. Would be nice to see at least the living space TV updated and some HD channels made available in the lower end rooms.
Safety - Good - feel totally safe on this block, and also because you must have a room key to access any floors. Also, we had left some incredibly important documents behind in the safe with our room switch and everything was returned to us in perfect order.
Family travel - The kids felt welcome with all of the treats, but also missed having a pool and weren't thrilled with the prospect of the twin-pullout and couch cushions for sleeping arrangements.
Other - Room service was very friendly, quick and the food was good and at reasonable prices (for room service).
Value - At trip time this room was priced around $15-20 less per night than other hotels when we stayed but I think it was far less when we booked (~$25-75 cheaper per night). It was good to secure the price so early so we stuck with them.
We will probably stay here again!
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