I have stayed here several times over the past three years and have been impressed each and every time. The customer service displayed by staff at this hotel is the best I've ever encounterd anywhere. From the doorman to the desk manager, they smile and greet you by name, trying to meet your needs as best they can. And they hustle!! What a pleasure to experience.

Very friendly staff. Nice rooms. Fitness facilities open 24 hours. In the business center, but still easy to get around.

Awesome new Marriott right across the street of the Harbour with fantastic views! We were on the 31st floor, and it was great to get up every morning and peek out the large wraparound windows.
A few notes: if you are parking a car, you may as well do valet for only a few more dollars because the self parking is confusing in how they charge (it rolls over to hourly charges after a certain amount of time), plus the lot is underneath and hard to get in and out of. While we didn't use the pool or fitness club, we did take a peek and it looked fantastic! There is a vending machine in there if you don't feel like getting something from the restaurant or walking outside. The location is awesome, very easy to find and right in the heart of the city. The front desk and concierge were very knowledgeable about where to go and what to see. The bellman provided excellent service and walked over luggage from two rooms to Renaissance across the street as we had to continue our stay there. One of the best Marriott's I have ever stayed in!

I stayed at the Marriott in the heart of downtown Vancouver for 5 nights and had a very pleasant stay. What sets this particular Marriott apart from other top quality hotels is the extra effort by the front desk staff to make their guests feel special and appreciated.

My stay was jointly for business and pleasure and the front desk staff assisted in numerous ways whenever I needed help by sending faxes or offering tips to great restaurants in the area. Upon entering the lobby, I was regularly greeted by my proper name which was really a nice touch that I appreciated. This type of service is uncommon in most hotels in this day and age.

The room was very comfortable and as always, Marriott supplied an outstanding bed.

The valet parking team always had my vehicle ready on time and assisted loading my snowboard equipment in the car whenever I left for the slopes. All in all, I would highly suggest this hotel when staying in Vancouver.