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Vancouver Marriott Pinnacle Downtown Hotel: Traveler Reviews


Vancouver Marriott Pinnacle Downtown Hotel
1128 West Hastings Street, Vancouver, British Columbia V6E 4R5, Canada
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Traveler Reviews

90% Recommend
4.5 of 5 stars 222 reviews
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Good Location & Recommended

Vancouver Marriott Pinnacle Downtown Hotel

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4 of 5 stars
Iain____Mitchell 11 contributions
Dundee, United Kingdom
Sep 25, 2007 | Trip type: Couples
3/3 found this review helpful

I stayed in the Marriott Vancouver Pinnacle at the end of Aug 2007. I originally booked 3 nights at the hotel using their own website and after re-organising my itinary for my trip to Canada decided to change this to 4. This was a disaster and I ended up having to call the hotel manager directly to complain about the number of errors that resulted for a simple extra night alteration and was ready to give up and cancel completely. I was offerred an immediate apology and was given the manager's personal assurance that things would be put right. I was not disappointed and when I arrived at the hotel was pleased to be informed that I had been given a room upgrade and then a personal call from the manager to check I was happy with my room. The Hotel is modern and clean and although on the expensive side breakfast was good. The hotel concierge was informative and the location of the hotel excellent for walking to Stanley Park and downtown Vancouver. There are lots of nice restaurants nearby to choose from and if you don't want to pay upwards of CAN$ 50 for breakfast for 2 there is a nice diner across the road.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 07, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
well situated hotel

Vancouver Marriott Pinnacle Downtown Hotel

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3 of 5 stars
mark666 62 contributions
worcs,england
Sep 21, 2007
2/2 found this review helpful

Very good situation down town ,in walking distance of the harbour and the main shopping /restaurant areas. Top floors give reasonable view across the harbour.
Staff friendly and efficient . Bedroom well kitted out. Breakfast buffet or a la carte. Dinner expensive, do not touch their "Lumberjack fries " which appeared to be mashed potato deposited in a mould and lightly fried, disgusting!! Wine expensive as it was in most places
Disappointed that on the first day of our stay we went out at 9a.m and came back at 2.30p.m and the room had not been touched.
Good business facilities.
Their porters need special praise as they handled the luggage of our 40 strong party speedily with no problems and with a smile.
Good pub nearby as well as good Malaysian,thai and Chinese restaurants

  • Date of stay September 2007
  • Member since July 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great start to our honeymoon

Vancouver Marriott Pinnacle Downtown Hotel

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5 of 5 stars
MandH_7 1 contribution
Preston, Lancashire
Sep 17, 2007 | Trip type: Couples
0/1 found this review helpful

We stayed at the Marriott Pinnacle for two nights at the start of our tour from Vancouver to the Rockies. When booking the hotel we mentioned that it was our honeymoon and on arrival we were very pleasantly surprised to find that our room was on the top floor with amazing views. Not only that, we were greeted with champagne and strawberries.

The hotel was nicely decorated, clean and the staff were extremely helpful and friendly. The breakfast was a little on the pricey side but well worth the extra few dollars.

It's location was ideal for exploring downtown Vancouver and Stanley Park. The quite pool and leisure facilites were perfect to help you relax after a day exploring the area.

Definitely worth stopping here and the best hotel we stayed in during our 2 week trip.

  • Liked — Room quality and cleanliness
  • Disliked — nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best Marriott I've Ever Stayed In

Vancouver Marriott Pinnacle Downtown Hotel

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5 of 5 stars
floshane 2 contributions
Sep 15, 2007
1/1 found this review helpful

My husband and I stayed at the Marriott Pinnacle before our cruise. First of all, the location is great. I felt like we were centrally located for the 2 days we spent in Vancouver. ( Two days is not really enough. There's so much to do and see there.) After reading prior reviews, I was prepared to see homeless people all around. This was not the case. I don't even remember seeing one. Now about the hotel. It was fabulous. This was the best Marriott and probably one of the top hotels I've stayed at in terms of customer service. Everyone from the front desk people to the waiters in the restaurant were great. The concierge in EXCEPTIONAL. There are enough concierge working that you don't have to wait to talk to someone ane they are so knowledgeable and helpful. We had a room looking over the water and we were able to watch the float planes take off and land. It was a great view. The Marriott beds are so comfortable. You won't be disappointed if you stay here.

  • Date of stay July 2007
  • Member since March 14, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very nice but beware of check-in time

Vancouver Marriott Pinnacle Downtown Hotel

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4 of 5 stars
Chemicalguy123 51 contributions
Redcliff
Sep 11, 2007
0/3 found this review helpful

The hotel is in a very good location. You are steps away from transit and all of the main attractions in Vancouver. We got a corner room and it was gigantic. Our view was awesome, you could see Stanley Park and North Vancouver on one side and downtown Vancouver on the other. It was nice to have windows that opened up. The beds were very comortable and the place was very clean. I would easily give this hotel atop rating had it not been for their 4pm check-in policy. I had read ahead of time that it was 4pm instead of the standard 3pm but since we were downtown already, we went to see if the room was ready. Had they said no it's not, come back at 4, that would have been fine with me. The front desk told us to wait five minutes, then they would send someone every 10 minutes to tell us it would be ready shortly. It took us about 45 minutes to finally get our room. It would have been better to have just told us to come back in one hour instead of teasing us and making us wait in the lobby. We weren't the only ones in this situation as at least 2 other guests were having the same problem. Despite that, I would recommend this to anyone visiting Vancouver, especially if you want to do alot of sightseeing.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Member since September 04, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Vancouver Marriott Pinnacle Downtown Hotel Also Known As

Address: 1128 West Hastings Street, Vancouver, British Columbia V6E 4R5, Canada