The aqua is itself is good. We said we wanted to go to kits beach from olympic village. We were told we could transfer at Granville island. We payed 56$ for out family of four to have a day pass. But when we got to Granville island we were told the company does not go to kits beach and we'd have to pay more to a different company to go there. They refused to refund our day passes even though we were misinformed by their employee. We could have payed the one way price but that was still 20$ and then we'd need to pay again for next company. I don't mind that he misinformed us if it was an honest mistake ... But I would expect a refund so that we could have afforded to do our original plan with another company.
If you own or manage The Aquabus, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.