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“Excellent hotel to stay in when in Downtown Vancouver” 5 of 5 stars
Review of Fairmont Waterfront

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Fairmont Waterfront
4.5 of 5 Hotel   |   900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada (Downtown)   |  
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Ranked #11 of 96 Hotels in Vancouver
GreenLeadersPlatinum level
Holyoke, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent hotel to stay in when in Downtown Vancouver”
5 of 5 stars Reviewed July 5, 2013

It is a beautiful hotel to stay while in downtown Vancouver. I recommend a view of the ocean it is so beautiful each morning with the sun and mountains.
The hotel staff is very friendly and helpful and the food is excellent in the hotel restaurant.

Room Tip: Rooms with a view are the best!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 8, 2013
Dear Guest, I would like to thank you for taking the time to complete a review of The Fairmont Waterfront for TripAdvisor – your kind words are very much appreciated. I was very happy to read that you enjoyed our harbour views and found our colleagues to be friendly; I do hope we have the opportunity to welcome you back to The Fairmont Waterfront in the very near future. Warm regards, Drew Fisher, General Manager
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1,893 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (554)
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Hudson, Wisconsin
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 5, 2013

Wonderful room with great service. Everything from front desk to concierge. Only downer was the TV - when you went from hotel services, the only way back to TV was to turn it off. Location to convention center was great.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 8, 2013
Dear Guest, Thank you for taking the time to complete a TripAdvisor review of The Fairmont Waterfront. I was thrilled to read that you enjoyed your stay with us and I will be sure to follow up with our engineering team on the television issue experienced to see if there is anything we can do to improve the usability - your feedback is very much appreciated. Thank you again for choosing to stay at The Fairmont Waterfront and I do hope we have the chance to welcome you back on your next visit to our beautiful city. Warm regards, Drew Fisher, General Manager
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London, United Kingdom
Top Contributor
98 reviews 98 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 4, 2013

We stayed here for 3 nights before an Alaskan cruise, after a road trip from Calgary. Firstly it is extremely convenient if you are arriving before a cruise because it is walkable to the cruise terminal, the concierge took our bags for us, and we didn't see them again until we were in our room on the boat!!. It is literally across the road from the terminal. I was on floor 6, so guess the view would be better from higher up, still it was lovely. The room was amazingly spacious, lovely lounge area, and separate bedroom, huge bathroom, with separate shower cubicle, in fact it was all great. We had stayed at 3 other Fairmont on our trip, but didn't think the breakfast was quite up to the standards of the others, Still we had an amazing time. Very friendly and helpful staff too. We also hired bikes from hotel free of charge, not great bikes but a nice touch. Also, free wifi is always a bonus for me. Would recommend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 8, 2013
Dear Guest, I would like to thank you for taking the time to submit a review of The Fairmont Waterfront for TripAdvisor. I was thrilled to read that you enjoyed your stay with us and that you were able to take advantage of the cruise luggage delivery by our bell team – it really is an amazing convenience to be able to just walk across the street and board your ship. I really appreciate your feedback with regards to our breakfast service and will be reviewing your comments with our food & beverage team to look for opportunities for improvement. Thank you again for choosing to stay at The Fairmont Waterfront, I do hope we have the chance to welcome you back on your next visit to beautiful Vancouver. Sincerely, Drew Fisher, General Manager
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Keswick, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 4, 2013

You know how it is, arrive bleary eyed after a ten hour flight (23 hours non stop travelling from home), arrive at you destination hotel and think " I hate it"!
In the fresh light of day and after a good nights sleep things look better.
Well there was no such feeling on arriving here in Vancouver at the Fairmont Waterfront. The beautiful warm evening sunshine helped but the warm welcome from the doorman was even better.
He had the keys ready for me and it was straight up to my room on the 9th floor for a much needed shower and early night. First impression of the room good with more amenities than the average traveller can ever need. I'm on the Gold level floor and everything seems pretty newly done, the bathroom with walk in shower and hidden TV in the mirror, excellent range of toiletries etc are some of the little extras expected when paying a bit extra for a premium room. Although the actual dimensions of my particular room were perhaps a bit underwhelming !
However in the morning I became acutely aware of one glaring omission, the was no comfortable chair to relax in! This I mentioned to the young lady in the Gold Lounge and on my return to the room after an excellent breakfast a chair and a footstool had miraculously appeared!
Now that's what I call good service.
I am booked in for four nights at the Fairmont and am looking forward to a relaxing stay in a well situated hotel with a high level of personal service.

Room Tip: Join the Fairmont Presidents Club for a few extras.
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 8, 2013
Dear Guest, Thank you for your kind review of The Fairmont Waterfront for TripAdvisor – your feedback is very important to us as we consistently review our practices to ensure we offer our guests the service and products they deserve. I can certainly relate to the fatigue of arriving at a hotel after a lengthy travel experience and I was thrilled to read that with our warm welcome we were able to make you feel comfortable right away. I was also happy to read that you enjoyed our time on our newly renovated Fairmont Gold floor as we are very proud of the fresh new product and services. Thank you again for choosing to stay with us and if I can ever be of assistance, please do not hesitate to contact me directly at 604-691-1892 or drew.fisher@fairmont.com. Sincerely, Drew Fisher, General Manager
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Toronto
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 3, 2013

I've been staying at this hotel for business since 2006. Maybe not as chic as its sister the Fairmont Pacific Rim, I find the Waterfront to be more practical and "down to earth". The service is always excellent, and the staff very helpful and courteous. The location is superb - especially in the summer when there is so much going on at Canada Place and nearby attractions. The down side of the location - across the street from the cruise ship terminal and only about a block away from the convention centre is that it can get busy in the lobby on Saturdays but the staff seem to cope well. It's also a bit of a walk in the morning up the the city core area - but it's well worth it as Stanley Park and Coal harbour are also within walking distance. This time I was too busy to borrow a bike and cycle around Stanley Park but it's in the plans for my next visit in late summer. I saw that they even supply a helmet so I don't need to bring mine from home!

I love how the rooms have been renovated and especially love the fact that the hotel is now all non-smoking! The harbour views are spectacular, but this time I opted for a city view room and I got a room with both harbour and city views (XX16). I was initially worried about the room being dark enough, but the wrap-around black-out curtains kept the room dark.

The restaurant in the lobby has a nice selection of BC wines and I can always fine something to eat that is well prepared!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 17, 2013
Dear Guest, Thank you so much for your fantastic review of The Fairmont Waterfront for TripAdvisor. I was thrilled to read that you have been staying with us since 2006! It’s too bad that you did not get the chance to borrow the hotel bikes for that ride around Stanley Park; it really is a Vancouver ‘must-do’. You might be interested to know that we also have Reebok athletic wear and runners available for our Fairmont President’s Club members to borrow – a real space saver when packing. I would also like to mention that we have two hotel cars available for our guests and we would be happy to drop you off anywhere in the downtown core on your next stay, please just let the Bellman know. Thank you again for choosing to stay with us, and if I can ever be of assistance, please do not hesitate to contact me directly at 604-691-1892 or by email at indu.brar@fairmont.com. Sincerely, Indu Brar, General Manager
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Sydney, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 3, 2013

Stayed here for 3 nights after an Alaskan cruise. Firstly it is extremely convenient if you are arriving ex a cruise because there is not battling to get a taxi / transport from the cruise terminal. It is literally across the road from the terminal and an easy walk even with bags. I was on floor 23 and the views over the harbour were spectacular. The room was amazingly spacious - I could not fault anything in the room. The bed, the ammenities, the bathroom - everything was great! The staff at checkin and the concierge desk were lovely and extremely helpful. The only downside was the rooms didn't seem to have the best sound proofing.The fire doors are extremely heavy and when people let them slam it can wake you up. I had a young couple in the room next to me who 2 of the night returned home late/early morning - the slamming of the door and then hearing the entire conversation ( or arguement!) was a bit disconcerting & kept me awake for a few hours. The final night they invited everyone into the room for a party - I wasn't asleep due to jetlag! - but Id say someone else had had enough and rang the front desk because to the hotels credit it didnt go on for long and hotel security came up and quickly sorted it out. Stops for the hop on-hop off tours are directly across the road as is a starbucks. Would definitely stay here again and have also recommended it to a friend who has booked for next month

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 8, 2013
Dear Guest, Thank you so much for taking the time to complete a review of The Fairmont Waterfront for TripAdvisor. I was very glad to read that over all you enjoyed your stay with us. I would like to sincerely apologize for the noise issues you experienced during your stay – I have forwarded your comments to our engineering team to see if we can work on adjusting the guest room door releases to ensure they don’t slam in the future. Thank you again for choosing to stay with us here at The Fairmont Waterfront and for your recommendation to your friend. I do hope we have the opportunity to welcome you back on your next visit to our beautiful city and if I can ever be of assistance, please do not hesitate to contact me directly at 604-691-1892 or drew.fisher@fairmont.com. Sincerely, Drew Fisher, General Manager
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Portree, Scotland, United Kingdom
Top Contributor
92 reviews 92 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 2, 2013

We stayed at the Fairmont Waterfront for 5 days in April 13. The room was fantastic... made extraordinary by the view of the harbour! The window size was very generous, so all was clear to see. The room was large with a very comfortable bed, excellent bathroom and all amenities as they should be.

We really loved the room service breakfasts each day, and had a number of other room service meals which were excellent too. We ate in the ground floor restaurant a couple of times and also enjoyed that.

This is a wonderful hotel, in a wonderful city in a great country. I've never been to a bad place in Canada... so if you've not been go and see for yourself. If you choose Vancouver, choose this hotel, for sure!

Room Tip: Get a room near the top with a view of the harbour!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, July 3, 2013
Dear Guest, I would like to thank you for your lovely review of The Fairmont Waterfront for TripAdvisor, your kind words are very much appreciated. I was so glad to read that you enjoyed your stay with us especially our fantastic views of the harbour. I do hope we have the opportunity to welcome you back on your next visit to beautiful Vancouver, and if I can ever be of assistance, please do not hesitate to contact me directly at 604-691-1892 or drew.fisher@fairmont.com. Sincerely, Drew Fisher, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Waterfront

Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#6 Business Hotel in Vancouver
#9 Luxury Hotel in Vancouver
#9 Family Hotel in Vancouver
#11 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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