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“23rd floor is fantastic, 14th floor not so much” 4 of 5 stars
Review of Fairmont Waterfront

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Fairmont Waterfront
4.5 of 5 Hotel   |   900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada (Downtown)   |  
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Ranked #10 of 96 Hotels in Vancouver
GreenLeadersPlatinum level
Victoria, Canada
Top Contributor
124 reviews 124 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
78 helpful votes 78 helpful votes
“23rd floor is fantastic, 14th floor not so much”
4 of 5 stars Reviewed January 4, 2013

I had two stays within a couple of weeks. The first was on the 14th floor, and was very disappointing, especially since I had paid extra for an "upgrade"... for a small room with an outdated bathroom and a view of the street. Not sure what I paid extra for and when I commented on it at check-out I received no response. Would have given it 3 stars based on that visit.
But things were much improved on the second visit. This time my room was on the 23rd floor with a spectacular view. The layout of the room was much better, with a larger bathroom. I am surprised though that they still don't have soaker tubs.
Compared to all the other Fairmonts I have stayed at, the service is lukewarm at best.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, January 7, 2013
Dear Guest, I would like to thank you for completing a review of your recent stays with us on Trip Advisor. I was saddened to read that you were disappointed with your guestroom during your first stay, you may be interested to know that we are currently undergoing exciting renovations of several floors of the hotel that will in fact include revamped bathrooms. I would like to apologize that you did not get an adequate response to your question upon checkout, please know this is not the level of service we strive to provide and I will be following up with the front desk team directly. Thank you again for choosing to stay with us at The Fairmont Waterfront, I do hope we get the opportunity to welcome you back in the near future; please do not hesitate to contact me directly at 604-691-1892 or ian.pullan@fairmont.com and I will take care of the details personally and ensure you experience the memorable stay that we are known for. Sincerely, Ian Pullan, General Manager
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1,735 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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White Rock
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 3, 2013

We decided to be tourists in our own town and to stay at the Fairmont Waterfront. We liked its ambience over its newer sister, the Pacific Rim. A little homier and less minimalist. Everything was great: location, service, friendly staff. For example, we needed some extra cutlery and it arrived within 10 minutes. Beds are great. And even on New Year's Eve, there was additional staff and our floor was quiet.

The one suggestion we have is that the room could use an additional comfortable chair or settee especially if you want to watch a movie. Also, we thought that $16.49 for a recent movie, in the room, was excessive.

We would stay there again and it's great to see Gastown coming back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, January 7, 2013
Dear Guest, I would like to thank your recent Trip Advisor review and for choosing to stay with us at The Fairmont Waterfront during your recent ‘staycation’ - I too am excited by the revitalized Gastown scene. I truly appreciate your comments with regards to movie rentals and guestroom seating and will be sure to share your feedback with the team at our next operations meeting. Thank you again for choosing to stay with us, I hope to welcome you back on your next weekend get away! Warm regards, Ian Pullan, General Manager
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 3, 2013

Our room at the Fairmont Waterfront was fantastic- we stayed over New Years so it was the perfect location for restaurants and sightseeing around Gastown. The hotel was very clean and well maintained, housekeeping was excellent and room service attentive, the concierges were great, particularly Brent . Our breakfasts were fine and thankfully included in our package. I certainly wouldn't pay $20 for their continental breakfast if it wasn't included. We weren't allowed to choose our own bakery assortment and were strictly told by the staff we were to tell them what we wanted and they would get it for us rather than us selecting ourselves, it seemed a little ridiculous.... Like they thought we were going to steal an extra piece of toast!
When we checked out, we were charged for every breakfast and were charged $6 for 2 champagne glasses delivered to us on New Year's Eve. The charges were reversed when we queried them but not without arguing our case with the woman on reception who you would have thought was personally compensating the charges from her own salary. It was unnecessary and left a bad taste in our mouth. Not sure we would stay at the Fairmont again because of the front desk staff.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, January 7, 2013
Dear Guest, I am disappointed to read your review and learn of the issues experienced while staying with us. This is certainly not the service or lastly impression we wish to provide our guests and I apologize profusely for your experience. We would love to speak with you further regarding your stay and I will review your comments with our team here as your comments certainly identify the need for improvement. Please contact Robert Sedore, our Director of Operations at 604-691-1819 or by email at robert.sedore@fairmont.com or do not hesitate to contact me directly at ian.pullan@fairmont.com as your feedback is greatly appreciated. Given the circumstances, I am very pleased to hear that you found your guest room to be lovely and clean. As well, it is nice to see you truly appreciated our treasured hotel location. Sincerely, Ian Pullan, General Manager
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Menlo Park, California
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

Room on the 21st floor -- high up, quiet, and out of the way exactly as requested. Well appointed, nice view, spacious. Concierge, desk, and bar service were all great. My only complaint is that the business center (like other Fairmonts) requires you to swipe a credit card in a reader to use a computer. Don't mind being charged a few bucks, but feel like I'm signing up for theft swiping my card at a semi-public terminal.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park, Canada
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 29, 2012

The room was nice, updated. The floor to ceiling windows provide a gorgeous night time view of the downtown area. Great shopping nearby. A bit strange that wifi is not included at that price when most holiday inn, ramada etc provides wifi for free.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, January 7, 2013
Dear Guest, Thank you for taking the time to complete a Trip Advisor review of The Fairmont Waterfront, I was glad to see that you enjoyed your stay with us. You may be interested to know that among other benefits, high-speed internet is complimentary for all members of the Fairmont President’s Club and that membership in FPC is also complimentary. Thank you again for choosing to stay with us during your recent visit to Vancouver, I do hope we have the chance to welcome you back in the near future! Kind regards, Ian Pullan, General Manager
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Courtenay, Canada
2 reviews
5 of 5 stars Reviewed December 29, 2012

always get treated like royalty. as a working stiff, this kind of spoiling is incredible. the staff and services have always been spot on. even when i brought my dog, he was spoiled more than i was. thank you again for everything

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2012

Having many times gone skiing to Whistler, we had never stayed in Vancouver,so decided on our way home to stay one night in Vancouver.Having done some research and comparisons settled on The Fairmont Waterfront. The staff we encountered were all very good,when we got to our room we were short of some towels, rang Housekeeping and they were delivered in minutes. Decided to have a bath felt water not too hot, again called and handyman came and sorted out. Having stayed all over the world with work and pleasure we always feel sometimes things are not ideal but it is the way that it is sorted out, ideally promptly and without fuss,this is exactly what we had at the Waterfront.
We had breakfast in Herons and our server Darren was excellent as well, his enthusiasm,helpfullness and interaction were very good.The food was also very good.

We were very lucky I know because the hotel was not too busy, we also had use of the health club to change as we had an evening flight home,after them looking after our bags in the afternoon.

We would without hesitation recommend this hotel after our stay there,it was our first time staying in a Fairmount,definitely will try another. Forgot to say that when we first rang the hotel regarding WiFi they were so helpful in advising us to join the President's club and you get free WiFi.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Waterfront

Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#7 Business Hotel in Vancouver
#9 Luxury Hotel in Vancouver
#10 Family Hotel in Vancouver
#11 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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