We had our wedding reception and dinner at the Fairmont Waterfront Hotel on May 12th of this year. During the planning of our wedding banquet, we were very pleased with the service we received from Mr. Jean-Roger Girard and his staff at the Fairmont Waterfront. Mr. Girard answered our emails and phone calls very quickly. We were especially impressed by how Mr. Girard arranged a menu tasting for us shortly before the wedding day.

However, there are a few things that I would like to bring to your attention. During the week leading up to the wedding, we found it extremely difficult to get a hold of Mr. Girard. We understand he was occupied with another event at the hotel that week but it seemed impossible to contact him. We were not able to confirm the details regarding parking, projector rental, and the number of children attending our reception. As a result, we were extremely shocked and disappointed when Fairmont finally billed us for the event ten days after the wedding day. If we had known that we would be charged the adult cost for the six children under the age of twelve at our wedding, we would have done something about it. The agreement said we would be charged the final payment three days prior to our wedding. However, Fairmont did not bill us until ten days after the wedding, in which Mr. Girard said it was too late to dispute the additional costs.

On a more positive note, my family and I were very pleased with the service provided by Maggie, a member of the catering team at Fairmont, who was both friendly and professional during the night of our wedding banquet. Maggie frequently checked to make sure that our needs and expectations were met. Her team also did a fabulous job with the clean-up and ensuring that all our guests were taken care of before leaving the hotel.

We wish our experience at Fairmont Waterfront could have ended more pleasantly but the few unexpected circumstances that arose after the wedding day left us feeling cheated. We believe it is only fair that we inform other potential clients of the hotel by posting this honest feedback. We would like to use this opportunity to thank you for your time and consideration when reading this email.

Located across the street from the convention center and tour bus stop. Rooms could use a little updating. Hotel restaurant has great food, but is expensive. My colleagues stayed at the Fairmont one block away, and sounded like their rooms were superior.

I've now stayed at this hotel in Vancouver 5 times. It is my preferred hotel in Vancouver when traveling on business or pleasure. I have never been disappointed here. The staff is courteous and helpful from the moment of check-in to the time of departure. Whenever I have encountered a problem or had a concern they have immediately taken care of my request. The rooms are modern, comfortable, well appointed and quiet. The exercise facilities are very good and the outside pool is also very nice. The hotel has a business centre as well as a Fed/Ex store located in it for quick work to be done. Recently I used the hotel to host several meetings. Everything went very smoothly. It is nice to be able to rely on the Fairmont brand and this specific hotel. This hotel is ideal for my needs due to the accessability to the downtown business core and good restaurants and pubs close by.

The Fairmont Waterfront is a beautiful property with a staff that is second to none. I have stayed in hotels all over the world and I would rate the Fairmont Waterfront easily in the top 10. The staff are really what makes the difference here, although the property is beautiful, and it is located in one of the most beautiful cities in the world (Vancouver), the staff are second to none. I was impressed immediately by the different level of customer service at this property...they really do go out of their way. Everybody from the door staff to the desk agents, to Housekeeping, to the Concierge are amazingly accomodating. Cudos to all of the wonderful folks that work so hard every day to make the Fairmont Waterfront one of my most memorable stays ever!!!