Overall, this is an option for those who like the flexibility of a suite and don’t need a lot of expensive extras. I found a good online deal for the five nights I stayed, and had no surprise charges at checkout. I had a room on the second floor, which might have been a result of my “standard room with a deal” choice, but in December I wasn’t spending anytime on my balcony, so the floor selection wasn’t important to me. There is free Wi-Fi in all the rooms, and there is a computer at the front desk for checking email or doing a quick search, and the hotel offers free printing of airline boarding passes or similar one page requests.
The room I had did not have the best soundproofing and it is further reduced because of the hardwood floors in all the rooms except the bedroom. That meant I heard the child playing in the room above mine, and I could hear the TV on from the other rooms, sometimes rather loudly, but everything depends on how much time you spend in the room of course. I woke up to noise in the outside hallway, as it is rather small, but usually only in the mornings. It depends on your floor mates and when the cleaning staff arrives. The noise from the outside is minimal.
The front desk staff was courteous and helpful, always available to provide suggestions/recommendations, answers or solutions.
The neighbourhood is quietly residential with an excellent choice of various restaurants minutes away on Davie Street, about a 10-minute walk away from the English Bay beach and ferry taxi to Granville Island, and about a 25-minute walk from downtown if walking is your preference. On Davie Street, just at the corner of Thurlow (the nearest intersection to the hotel on Burnaby Street) you have a Starbucks and a Denny’s across the street from each other, a 24-hour Shoppers Drug pharmacy just west of that, and few more blocks west there is an Independent grocer.
The rooms are well designed and clean. Housekeeping does a good job, but I would advise leaving the “Make Up the Room” card AND advising the front desk when you are returning to ensure that the room is cleaned before your return. There are a variety of paper recycle bins at your disposal, and any other recyclable materials I left under the sink.
The bathroom had nice thick towels in abundance, a hair dryer, a makeup mirror, and the usual amenities, including a decent-sized bar of soap for bath/shower use. To be environmentally friendly you can choose to not have the towels be replaced every day.
The bedroom had a comfortable king-size bed with four pillows, when a lot of the similarly priced hotels I looked at offered “large double beds”, a large digital clock radio, and a decent chest of drawers and a phone. There is a thermostat in both the bedroom and the living room to give you added flexibility on temperature control. For the energy/environment conscious, you have an option to not have the bed linens changed everyday.
The kitchen is well stocked with cooking pots, cooking & regular utensils, glasses and dishes given that most travellers will not be cooking up a storm. The iron and ironing board are stored in a closet here. As far as appliances, there is a coffee pot, electric kettle, toaster and microwave. There are dish towels, paper towel, liquid detergent and a dish rack for cleaning up, but if you prefer the hotel does offer a kitchen cleaning at $25/day + tax.
The living/dining area is spacious and contained everything I needed. The dining area had a round table and four chairs in a space between the kitchen and living room areas. The living room had a desk with a recharging powerbar and a phone. Off the living room is the entrance to the balcony, where there are two lounge chairs and a little coffee table. I wasn’t visiting at a time of year when a balcony would be useful, and as it rains a lot all year round, Vancouver may not the most balcony-friendly city, but it’s a nice touch. The living room has a couch that is also a pullout bed, an armchair, plenty of lights, a good-sized coffee table and a TV with cable and a separate DVD player. The hotel offers free DVD movie rentals and has a decent selection to choose from. The TV is older, but perfectly functional, and there are instructions on how to it and all the remotes.
There is a safe to store your laptop and other valuables, which I always use whenever I’m on a vacation somewhere. It’s not that I don’t trust the staff, just a preference to be security conscious.
Your day starts with a national newspaper delivered to your door every day except Sundays. From there you go to your kitchen for a bowl, a glass and a coffee cup and descend downstairs to the lobby for the complimentary continental breakfast offered from 7-10am. Breakfast choices include two juices, coffee & milk, two dry cereals, a fruit basket with apples, oranges and bananas, assorted breads croissant/bagel/English muffin/bread which can be toasted back in your kitchen with jams & butter packets in the refrigerator, all items can be loaded onto the trays that are provided and be brought back up to your room to enjoy at your leisure. You have a daily complimentary coffee packet for the machine and there is a new multi-coffees (60 versions) machine in lobby should you like coffee before or after the continental breakfast hours.
For the Christmas season the hotel had complimentary afternoon snacks from 3-6pm with cookies, clementines, and packages of apple cider. And a treat I liked best, jellybeans were available most afternoons and evenings.
As it rains on a regular basis, there are complimentary umbrellas available at the front desk, which eliminates the need to pack one yourself.
There is a small exercise room in the front off the lobby where you will find three cardio machines and some free weights for the more fitness-conscious traveller.
If you arrive after 11pm, you’ll need your room card to gain entry to the hotel, which is a security feature I liked when I discovered it on my way back one night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.