Arrived at this hotel as a group on a geology study-tour. Travel-agent had suggested a luxurious hotel for the final night before we flew back to Scotland..
Despite arriving well after 3 p.m. (check-in time) three of the group's rooms were not ready. We were left hanging about the lobby beside the very posh front door - then were shooed out of the way, as we were told we were blocking the door. We could not leave our luggage as there was a great heap of suitcases, obviously from another group about to depart. After twenty minutes two of us went to see if they would at least offer us a drink and somewhere to sit down. At this point, the young man at the desk phoned someone, and then told us that our rooms were ready. No-one apologised for the delay.
The next morning a buffet breakfast has been booked for us in a private room - we were due to go on a tour of Vancouver for the rest of the morning, before headng off to the airport.
There were thirty-two people in our group. There were chairs and place-settings for only twenty-four. The one and only waitress was hurtling around like a banshee, trying to fill up the buffet dishes, supply people with tea and coffee, find more dishes and cutlery, not to mention chairs. Two young male managers did appear, and stood around looking concerned - but didn't actually DO anything. It was the most frustrating and unsatisfactory meal.
We then went up to our rooms to collect our suitcases and got into the lift. One of the older members of our group tried to keep the doors open for another member, but presumably hit the alarm button by mistake.The alarm went off and the lift continued down to the ground floor - and no member of staff came to investigate if there was a problem. When the last member of our party came down, ten minutes later, the alarm was still going off!
- Official Description (provided by the hotel):
- The Renaissance Vancouver Hotel Harbourside offers newly renovated guest rooms, hip décor and Plug-in technology. This Vancouver wedding hotel and meeting facility features flexible event space and the services of a world-class Vancouver waterfront hotel. ... more less
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- Also Known As:
- Renaissance Vancouver
- Vancouver Renaissance