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“okay in a pinch” 3 of 5 stars
Review of Cassandra Hotel

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Cassandra Hotel
2.0 of 5 Hotel   |   3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada (Renfrew)   |  
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Hotel amenities
Ranked #91 of 96 Hotels in Vancouver
Sunshine Coast, BC, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“okay in a pinch”
3 of 5 stars Reviewed May 3, 2014

The rates are great if you book online via expedia - much cheaper than the front desk rates - and good value for the buck when in a pinch. On a previous stay we had found the place to be a bit dingy, but gave it a 2nd & then a 3rd chance, and on both the latter occasions found our room to be better than the 1st time around. Staff is friendly and accommodating, parking is secure (underground), and we were given unlimited access to the whirlpool & sauna.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, August 26, 2014
Hello Sabelle D,

It’s great to hear that you had a pleasant stay with us, and I’m very happy to hear that you are a returning guest!
Our hotel has undergone (and still undergoing) numerous renovations, so we have upgraded a lot of our services. Our whirlpool and sauna are always a great way to relax after a long day of exploring the beautiful city of Vancouver. We are pleased that you have put it to good use.

We do have secure underground parking available, free of charge for our guests :)
We are very proud of our front desk staff here, they do an amazing job, it is great to hear such positive feedback!

Thank you so much for taking the time to give us your feedback, we truly appreciate it. We hope to see you again soon!

Melody
Sales and Marketing Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    14
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    18
    19
    28
See reviews for
13
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14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2014

We've just moved to Vancouver and were looking for renting an apartment but didn't want to be in a hurry, so we booked one-month stay.

Staff are super nice, friendly and helpful.

The room was spacious and clean despite it's a bit old. Air conditioning was perfect.

The location is perfect given that I don't like the busy humming downtown.

The price was also great. C$ 1100.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2013

Thank you for providing a quiet, clean & safe place to Relax and Recharge, as well as get some work done during a busy Holiday Season.

The Electronic FOB doors made me feel safe.

While the courtesy, service attitude and good procedures of the Cleaning Staff gave me a quiet and clean room that made me feel right at home.

In addition, the well equipped Exercise Room is a nice touch when the weather is Cloudy or Rainy Day.

Finally, you have some nice assortment of restaurants within walking distance.

I look forward to staying with you again in the Future.

Room Tip: Look for a Location with good Restaurants and Cultural sites close to the Hotel
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, August 6, 2014
Hello Amin V,

Thank you so much for your feedback! It’s great to hear that you enjoyed your stay with us :)
Guest safety is our top priority at Cassandra Hotel. Only the lobby has public access, any of the hallways or the underground parking requires key card access. I am very happy to hear that you felt safe here!
Our housekeeping staff is quite amazing :) They work very hard and do their best to ensure you are comfortable during your stay with us.
Our exercise room is perfect for rainy days! It is centrally located within the hotel to allow easy access for all of our guests.
Our location is something that most of our guests are very pleased with. We are located quite close to both Joyce Skytrain Station (7 minute walk) and the major bus route 19 (2 minute walk). The Collingwood Community also features over 30 restaurants from 13 different countries!
Thank you again for your feedback, we look forward to seeing you again soon!

Melody
Sales and Marketing Coordinator
Cassandra Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2013

The location
Cassandra spots on Kingsway, part of Vancouver's center. A 10-minute walk to the Skytrain and adjacent to millions of restaurants and convenience stores. Also within 2 stops skytrain distance of the Metro Town, VPL and hospital.
We like
It's a rare example of a top-class convenient hotel in a big city. Thoughtful touches make a difference – big, fluffy towels and toiletries, free broadband in rooms, complimentary use of the hotel's wheelchair, the friendly concierge. We also like the regularly updated program of discounts and HI Speed internet.
The Service
All the frontdesk are very friendly, nice and helpful. No matter What I asked for help, they will finally find a method and some tiips for me to help. GREAT and YOUNG People working in Cassandra.
The Rooms
900 in total, mostly spacious deluxe and executive rooms, but also nearly a dozen of the cheapest ''Classic'' room. These have baths and neutral colour schemes – but two have showers only. Don't expect views; rooms overlook the central covered courtyard so they are more about plush fabrics, flat-screen televisions and marble bathrooms.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tortola
Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 13, 2013

We stayed there short notice with little option - staff was friendly but room carpet was definitely not clean and the bed was a bit saggy in the middle. The carpets were white - we now know the reason that most hotels have dark carpets as they were really stained. Cleanliness otherwise was okay but not fantastic and things were beginning to be a look a bit shabby. It was expensive relative to other hotels we could stay in had we had time to reserve and get a room. Okay in a pinch but wouldn't be my first choice had other hotels had room available.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 12, 2013

Upon arrival we had to leave our bags there and we told to not leave any valuables... Felt safe straight away! The towels are linen are the cheapest I've ever seen, the bathroom sink has no drain grate and is ready to swallow anything you may drop including the dodgy broken tap fittings, the bed has a steel spring exposed through the mattress making it hard to sleep. The heaters are from the 1950s and could never seem to be a comfortable temperature, the showers are the same in regards to temp fluctuation. The tiling has not been done by a professional, we were then accused of "banging in the walls" by next door room then told to move rooms and charged extra because it was an "upgrade" that night we heard terrible noises like a hammer drill went to reception and the said it was probably someone working upstairs (this was at 1am!) The billing was very unclear and the receptionists don't speak much English making it extremely frustrating and heated at times. Wifi was $8 a night for each device then the last night have us a weekly rate, after nearly spending $50 prior to that. (I could have got a monthly plan for that price through an isp). It is miles away from anything- food, malls, downtown. Overall I am disappointed wotif lead us here and even more so places like this actually exist and operate. I can sadly say it ruined my experience with Vancouver.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valparaiso, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 4, 2013

Desk staff was overworked and still working on language skills. Internet service was irregular and frequent shift of password made it unusable for business purposes. Even getting a cab was a stretch for staff.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cassandra Hotel

Address: 3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Renfrew
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #91 of 96 Hotels in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2 star — Cassandra Hotel 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Cassandra Hotel Vancouver

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