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“Excellent hotel- fantastic staff” 5 of 5 stars
Review of St. Regis Hotel

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St. Regis Hotel
3.5 of 5 Hotel   |   602 Dunsmuir Street, Vancouver, British Columbia V6B 1Y6, Canada (Downtown)   |  
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All Inclusive Hotel
Ranked #11 of 96 Hotels in Vancouver
Western Australia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Excellent hotel- fantastic staff”
5 of 5 stars Reviewed July 16, 2013

I had booked this hotel after reading the reviews on TA. We arrived very early in the morning but despite being unable to check us in the staff were so helpful. Our luggage was stored, they gave us maps of the city and suggestions of what to do for the day. I also mentioned that I was unsure if the room we had booked would be large enough for 3 people. They showed us a room that was the same size and I realised straight away it would be too small, they then showed us a much better room. I was given an upgrade at a much reduced rate and the room we eventually checked into was perfect. Spacious, well decorated and the cleanest, nicest room we had had during our month of travelling.
With every single interaction we had with the staff they were happy and so helpful. I have stayed in many hotels where I thought the service was great but the St Regis exceeded them all.
Breakfast was great and on our last morning the cook was even happy to prepare us some weisswurst that we had purchased at the markets, nothing seemed like too much trouble here.
The hotel is in a good location, the train station is right next door, Canada Place and many other attractions are within a walkable distance.
I could not fault one single thing with this hotel and if I am fortunate enough to return to Vancouver I will be checking straight in here.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,607 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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English first
Kiama, Australia
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 14, 2013

Booked this Hotel for a 4 night stay before a tour and cruise. Fabulous hotel, great staff, wonderful location.
We found the St Regis easy to access via the Skytrain directly from the airport. Vancouver is a walkable city, and this hotel is well located to most attractions.
Our room was very comfortable, clean and sufficiently spacious. Beautiful bathroom with a great shower. We appreciated the coffee machine and complimentary bottled water. Free in room Wi-Fi and phone calls were bonuses. The lift was small, but not a problem.
A very nice breakfast served in the basement dining area was included in the tariff.
Could not fault this hotel - you won't be disappointed!

Room Tip: Ask for a corner room on a high floor - windows with views in both directions and less street noise.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2013

My husband and were I were pleasantly surprised with how good our room was. We booked the corner room and were a little unsure if it might be a bit small but there was plenty of room. Good amount of light with opening windows was a plus. The bathroom was a standout and was as good as any at 5 star properties we have stayed at. Breakfast consisted of a choice between 3 set menus, all of which were good. Only 2 blocks from Gastown. Great front of house staff

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seal Beach, Calif.
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 10, 2013

We arrived at the St. Regis at 9:00 A.M. by taxi for a two night precruise stay. The hotel manager came out to the curb and greeted me by name (how did he know who I was?). He helped us get our luggage on a cart so that we could store it until our room was ready and give us time to go to Stanley Park. Our room was located on the top floor and small but very clean.The size of the room was not an issue because we would only use it for sleeping. The bathroom was very large with a double sink, a seat in a huge shower, comfy towels and robes. We really enjoyed the full breakfast menu which was included in the price of the room. The outstanding feature of the St. Regis was all the help the front desk gave us with questions that we had about different locations that we wanted to get to. Downtown Vancouver is a walking city and we were given marked maps by the St. Regis to help us so that we wouldn't get lost. The hotel is close to the city bus stops which helped when we wanted to get out to the University of British Columbia Museum of Anthropology. We have nothing negative to say about this hotel and would stay there again.

Room Tip: Ask for a room on the top floor. We had no street noise.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 9, 2013

We and 3 other couples chose the St. Regis to stay before our Alaska cruise because of the great Tripadvisor reviews. The hotel and its great staff did not disappoint us. It delivered with a great room, luxury appointments, great breakfast and tremendous staff. You will not go wrong with choosing the St. Regis for a wonderful stay in Vancouver.

Room Tip: I know some travelers complained about street noise but we stayed in a room on the third floor at th...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
131 reviews 131 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 8, 2013

The St Regis is located on the edge of the main shopping area of Vancouver and extremely close the Vancouver City Centre station which is ideal for taking the trip to or from the airport. The lobby is small but perfectly formed and the staff, as mentioned in lots of reviews, are incredibly helpful and as the last night of a 2 week stay around the Pacific North West, probably the most helpful we came across. Parking is a bit tight (merely because of the local traffic) but we pulled up in the road down the side of the hotel and one of the reception staff brought the luggage trolley out to collect our bags so we could then return the car to the rental company. Incredibly helpful! And our bags were in our room ready for us when we returned after dropping the car off. Fantastic!

The room was slightly small (two double beds) but it was more than adequate and not as small as some. The bathroom only had a shower so if that's important to you, make sure you ask. The shower was great, they had a huge selection of tv channels (plus it had an on screen tv guide so you could look up what was on - incredibly useful as there are so many adverts on US and Canadian tv, you never know what's on!) and the free wifi was great and very useful.

Slight downpoints - only one small lift and breakfast was busy and service a bit slow. When it did come though it was good.

All in all, we loved the St Regis and would recommend it to anyone visiting Vancouver.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 8, 2013

The hotel room was clean and a good size. The staff was very helpful. We were able to walk everywhere from here, including the Vancouver skytrain station which took us directly to the airport. So convenient. One thing if you head east on Dunsmuir you can get into some iffy areas, I think it was east. But west and towards the waterfront is fine. The waterfront and the gaslight district is close by and I would recommend doing a hop on hop off tour to get a feel of the town. We even walked to Stanley Park to rent bikes one day. But that was about 1 1/2 miles -( 2k) away. The rooms have recently been remodeled. Loved Loved Loved the free international phone calls and probably the best/fastest free wifi we had throughout our 3 cities in Canada. We also got free water bottles every day and chocolates. Nice touch. The breakfast was very big. You could choose from omelets or yogurt and cereal or scrambled eggs. Will definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Regis Hotel

Address: 602 Dunsmuir Street, Vancouver, British Columbia V6B 1Y6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#12 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Regis Hotel 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
THE ST. REGIS HOTEL - DOWNTOWN VANCOUVER CANADA. Perfectly located in the centre of downtown Vancouver, the St. Regis Hotel is the city's best choice for award-winning service and refined boutique hotel accommodations. The independent, Canadian-owned and operated St. Regis recently completed a total renovation that brought this beautiful heritage building up to the highest level of modern comfort and finish. The St. Regis all-inclusive room rates include complimentary FULL BREAKFAST, HIGH-SPEED INTERNET, FREE LOCAL AND WORLDWIDE LONG DISTANCE, FIJI BOTTLED WATER, STEVE NASH SPORTS CLUB PASSES, AND BUSINESS CENTRE ACCESS. Winner of TripAdvisor's Travellers Choice Awards for Service for Vancouver hotels, with one stay you will see why the St. Regis Hotel is "more than you expect, everything you deserve." ... more   less 
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Also Known As:
St Regis Vancouver
St Regis Hotel Vancouver

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