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“Very Happy Experience and Stay” 4 of 5 stars
Review of Westin Grand Vancouver

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Westin Grand Vancouver
4.0 of 5 Hotel   |   433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada   |  
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Ranked #21 of 97 hotels in Vancouver
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Very Happy Experience and Stay”
4 of 5 stars Reviewed today NEW

My husband and I stayed from July 2 to July 6 2014, total 4 night in the hotel. The location is perfect cos it's in Robson Street. The most impressive is the handsome staff in ground floor concierge. They are very polite, helpful and I am sure they are well-trained. We enjoyed the valet parking service even it cost CAN35.00 per day. It really worths.

I would strongly recommend if you have a car parked in the hotel, just pay CAN5.00 more dollars for valet parking. The service level is excellent. Thank you again handsome guys. I would love to come back again next time when I am in town

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,027 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
Hong Kong, China
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Located at the downtown with plenty of shopping places, pubs, restaurants nearby. Staff were nice, room service was great and valet parking service is excellent (although it is a paid service!!!). The suite is a little bit simply decorated per my personal opinion, but the "Heavenly Bed" is always a reason why I choose Westin. Most likely, I will stay in this hotel again when I visit Vancouver next time and hope to try their food and drink at that time.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Vancouver and had an amazing time. The Westin Grand was perfect for our needs and such a great location to everything. I look forward to our next stay in Vancouver and at the Westin Grand.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent busines hotel, completed to exacting Westin standards.

Room furnished excellently, all amenities you could ask for.

Room service was great even at the lae our I arrived, still a large choice available.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ancaster, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful boutique hotel. Spacious corner suite with separate bedroom. Attention to detail with their “Heavenly Bed” with white linens and contemporary bathroom. Friendly, courteous employees. Excellent location. Walking distance to Yaletown, Vancouver Art Gallery, Restaurants. Short distance to Granville Island, Capilano Bridge, Gastown, Grouse Mountain.
Highly recommend a stay with Westin Downtown Vancouver!

Room Tip: Request a corner room …
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at the Westin Grand over 40 times in the last 2 years. My last stay is my last stay. They charged me for things like parking and meals that I never incurred and then gave me a lecture in a very condescending manner that this was common practice. When I asked the guest services manager to cancel my next reservation, I did not even get the courtesy of a return email to confirm cancellation. If this is how they treat a regular business customer, how do you think they are going to treat you?

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at Westin Grand Vancouver, responded to this review, 3 days ago
Dear malogato,

Thank you for your review, I'm sorry that you felt that we were charging you for items that you had not used. I have had a chance to review your folio, speak to my guest services manager, as well as review the emails that were sent between yourself and her.

When a guest checks into the hotel we authorize the credit card for the full stays room & tax, plus $80 for incidentals. This $80 hold allows the guest to charge room service, movies, phone calls, mini bar, and other such incidentals to their room by ensuring the hotel has the authorization from your credit card company to withdraw this amount should a charge be made. When you check out a "charge" is actually made on your credit card, this will be the total room & tax plus any incidentals consumed. If no incidentals are used then the $80 authorization that was taken at check in is released by the hotel, there is absolutely no charge put on the card other than what was consumed.

I'm sorry this wasn't explained to you clearly upon your arrival at the hotel, this authorization occurs with every guest that checks in to the hotel, regardless if it's their 1st time or their 200th, and is certainly no reflection on how we treat our guests.

Again, my apologies that you felt we were treating you poorly by holding this authorization, and I'm sorry you felt you needed to cancel your upcoming reservation, I do hope you will reconsider. If there is anything I can assist with, please don't hesitate to reach out directly to me at bryce.beatty@westingrandvancouver.com

Sincerely,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilderland, NY
Top Contributor
55 reviews 55 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

You are smack dab in the middle of everything at this hotel....half way between GasTown and YaleTown with Stanley Park just up the road. The room we were given was a corner suite and it was fantastic. Views were amazing of the city and the harbor. The staff was gracious and very personable. Breakfast at their lobby side restaurant was delicious and not overpriced. Only negative is that there are only 2 elevators....it can be a long wait, but we didn't mind.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westin Grand Vancouver

Address: 433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Vancouver
#16 Romantic Hotel in Vancouver
#21 Business Hotel in Vancouver
#25 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Grand Vancouver 4*
Official Description (provided by the hotel):
The Westin Grand Vancouver offers stylish guest suites. Downtown location on Robson Street at the edge of Yaletown near hip shops, exciting theatre, vibrant nightlife and tantalizing restaurants. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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