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“Wonderful bed and Pillows” 5 of 5 stars
Review of Westin Grand Vancouver

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Westin Grand Vancouver
4.0 of 5 Hotel   |   433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada   |  
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Ranked #23 of 96 Hotels in Vancouver
Slave Lake
1 review
“Wonderful bed and Pillows”
5 of 5 stars Reviewed May 31, 2012

Ususally when I travel, I do not have good night's sleep. The pillows are never to my liking, but my 4 nights at the Westin Grand in Vancouver were the best nights ever. As soon as my head hit the pillow I was fast asleep until my alarm. The staff was very helpful and my room was perfect. All this made my stay just great, I would have easily stayed another 4 nights. (Maybe another time.) Thank You!!!

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2012 via mobile

I was sadly ill when I arrived in Vancouver. Fortunately the Westin Grand is just a few minutes from the Skytrain station so the trip from the airport took less than half an hour door-to-door.

My suite was looking out across the water to the mountains beyond, which helped as I spent the first day stuck in bed. Thankfully the heavenly bed is just that and I was very comfortable.

When the hotel found out I was unwell, they sent super soft tissues along with a giant pot of tea accompanied by fresh ginger, cinnamon, honey and lemon.

I truly was made to feel like I mattered, and that is rare nowadays. Thank you Westin Grand for really looking after your guests.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, June 7, 2012
Dear ducktroll,

Thank you for your review! It was truly our pleasure to help make your stay more comfortable while you were ill. We hope we can welcome you back for another visit when you're in better health!

Stay well,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 28, 2012

Clean, great location, convenient. Only complaint is the wait for the elevators can be excruciatingly long. There is street noise from Robson, but we were on the 19th floor and didn't hear much.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
53 reviews 53 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 22, 2012

I just spent 4 nights at the Westin Grand and attended a 3 day Business meeting at the hotel (A 30 minute taxi from the airport). Per our request, lunch and snacks were provided. The food was perfect, meeting room comfortable, and the staff accommodating and courteous. The location (Robson Street) was good, however, the Bayshore Location is better for dining options, and is closer to Stanley Park, if you want a run or bike ride before the morning meeting. The rooms were comfortable, with a mini-fridge/Minibar, and Starbucks coffee. The in house Bar-Restaurant serves a good breakfast, and light fare dining in the afternoon and evening. The only negative was the fan on the heating-cooling system was very loud, and I needed to turn it off at night. There was a note in the elevator stating that the system is due for an upgrade in May. All in all a very pleasant stay.

Room Tip: Best Views of the City on upper floors.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, May 23, 2012
Dear pjriccio,

Thank you for sharing your review! We're thrilled to have welcomed you from New York for your meeting, and are delighted to see you enjoyed your stay so much. I have shared your comments with our Sales and Convention Services team who are glad to see your meeting was such a success. We hope we can welcome you back to Vancouver soon!

Stay Well,
Bryce Beatty
General Manager
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Salt Lake City
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2012

Stayed at the hotel previously backin 2009 also and both times the standard has been very good. Service in particular is excellent. Rooms are comfortable and bed as is the Westin standard offers a great nights sleep. Location is excellent right on Robson Street and the city centre is at your fingertips. Views are good. Found room very quite. Gym is good as too the pool area. Not necessarily a "plush" Westin but more then comfortable for a longer stay.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitcfaw, Manager at Westin Grand Vancouver, responded to this review, May 23, 2012
Dear Neil,

Thank you for returning for your second stay! I'm delighted to see that our associates were able to make your stay memorable once again. We hope we can welcome you back again very soon!

Stay Well,
Bryce Beatty
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed May 20, 2012

This is a great place to stay if you go to Vancouver. Very nice and staff was friendly. I went with my family and it was great place for them as well. The Westin brand speaks for itself.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2012

Was in Vancouver for business. Enjoyed my stay at the Westin Grand Vancouver. It was clean, staff was friendly, we had 2 complimentry water bottles in the room, there were utensils, applicances to cook, mini kitchen available. It was quiet and there was free Wifi! Very close to Yaletown which has tons of restaurants. Great location and experience. Will recommend to anyone.

Room Tip: Big windows for a great view!
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Grand Vancouver

Address: 433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Vancouver
#19 Romantic Hotel in Vancouver
#21 Business Hotel in Vancouver
#22 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Grand Vancouver 4*
Number of rooms: 207
Official Description (provided by the hotel):
The Westin Grand Vancouver offers stylish guest suites. Downtown location on Robson Street at the edge of Yaletown near hip shops, exciting theatre, vibrant nightlife and tantalizing restaurants. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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