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“Housekeeping issues...no value for $$$” 1 of 5 stars
Review of The Westin Bayshore, Vancouver

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The Westin Bayshore, Vancouver
4.0 of 5 Resort   |   1601 Bayshore Drive, Vancouver, British Columbia V6G 2V4, Canada (Downtown)   |  
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5th Night Free & Credit
Ranked #34 of 96 Hotels in Vancouver
Certificate of Excellence 2014
Ottawa, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Housekeeping issues...no value for $$$”
1 of 5 stars Reviewed November 24, 2013 via mobile

Suggest you choose a different hotel. My room challenges....room phone that doesn't work, nacho chips with mouldy cheese under the ottoman and a bath robe with dirty tissues and a room key in one of the pockets. Don't think I will ever wear another hotel bathrobe again.

Stayed November 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear Ms Marg,
I’m so very disappointed to hear about your experience as it is so contrary to the service that we pride ourselves in. I would love to discuss your experience more directly if you would be comfortable emailing me directly at heather.guay@westin.com.
I truly apologize for the issues that you have noted and look forward to an opportunity to discuss them with you further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,493 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (447)
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Trois-Rivieres, Canada
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 19, 2013

We rented the regular room as part of a conference. Our room did not have a view. The good size rooms are very nice and modern and look recently renovated. It has all the usual amenities (pool, gym and business centre). Great location if you want to enjoy an early morning or late afternoon jog on the seawall. The hotel recommends two running routes that are very, very scenic. A bit off from the downtown buzz however. You have to walk uphill to end-up on the western part of Robson street which is not the most trendy section of the street. But with a 10-15 minutes walk you will be right there with all the trendy shops, cinemas, restaurants, etc. One advantage is that you are located right close to the Georgia and Denman intersection where you can rent a bike to enjoy the seawall and Stanley park for a very low price.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear Marco514,

What a delight to have you and your conference here with us this month. Thank you for sharing your experience. I hope that work or pleasure will bring you back to visit us again soon.
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Seattle Wa
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2013

Teresa and Greg from the Westin Bayshore in Vancouver set up and coordinated our group to come to the hotel for the week to get our Brand new LOFT store ready for Grand Opening Day, 11/15. The entire hotel staff 's engagement and world class service made every day we departed and returned from a long day of work, welcoming!!!!
We have had an amazing experience, from the Valet, Guest Service, Restaurant, Bar, to name a few and everyone was so thoughtful and put their best selves forward to ensure our experience was memorable.
We thank you for that.

We will be back!!!

Room Tip: Stay in the Tower...the view is extrordinary!!!!
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear queenoffasion,

It was such a delight to be able to play a small part in your Vancouver Loft opening experience! Thank you for choosing us as your home away from home during this busy time for you. It is our pleasure to welcome you “home” each day and to help ensure that your time in Vancouver is as inspired and intuitive as possible. We hope you’ll have the opportunity to return to us again either for work or for pleasure!
Thank you for sharing your lovely experience with other Trip Advisor readers!
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Adelaide Hills
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 15, 2013

Thank you Westin Staff and Management for making our week in your Hotel a joy. Having planned this time in Vancouver, the hotel staff looked after us with a corner room in the Tower overlooking the activities of the harbour - boats, ocean liners, sea planes. We enjoyed eating in the outdoor restaurant with a variety of fun and tasty treats. The Nachos was amazing. Great location for a walk to Stanley Park or the Water front. Bit of hike up slight hill to CBD, but could not be closer to the fabulous harbour.

Room Tip: Book in the Tower Block, as it provides fantastic views.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear Adelaide_Hills,

It was our absolute pleasure to be a part of your holiday this summer. Thank you for choosing to spend your week with us and for sharing this experience with Trip Advisor readers. I hope you’ll be able to return again some time soon.
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Calgary
Top Contributor
88 reviews 88 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 13, 2013

This is a nice property in a really good location along the bay. Staff was excellent, the rooms were clean and there were a number of locations close by to eat. The only thing we noticed that was lacking was a lounge to have a casual drink.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear GavinF,

Thank you for your delightful review. I’m pleased to hear that you enjoyed your recent experience with us. I’m sorry that you missed the opportunity to enjoy a beverage in our hotel restaurant and lounge. I hope you’ll be able to return to us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2013

This stay restored my faith in the Westin brand. Pleasant, helpful staff, nice comfortable rooms and facilities, and the best location. Stanley Park is next door, the marina and restaurants are just outside, and a short walk to Robson Street for shopping and people watching. The ballrooms convention rooms are a great facility.

I've only stayed in the tower and although it is a bit farther to the elevator, it is a peaceful part of the hotel and has the best views. Ask for a corner room facing the harbour.

The fitness centre could be a bit bigger and I would prefer more weight training machines There must be a dozen bikes, treadmills etc but they were all occupied on a Friday morning when i arrived for a short work out. First time I've ever seen that in a hotel; welcome to Vancouver I guess.

The breakfast buffet is good but overpriced; The menu is better value and the chef will be happy to fix you something not on the menu. The restaurant/bar seems to be overlooked by guests but it has a small yet well prepared offerings. They tended to overcook both the steak and scallops though. One glitch was the gluten free linguine we ordered from room service...it wasn't. Only figured it out the next day when we ordered both the gluten free and regular linguine in the restaurant. Note to management: See if you can fix this from happening; it could make someone very sick.

I stayed at the Westin Bear Mountain a couple of months ago and it left a lot to be desired. The Westin Bayshore has brought me back to the Westin level of service.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear B'sbirdhouse,

Thank you for sharing your experience with Trip Advisor readers. We are so delighted to know that you are a fan of Westin again and really look forward to welcoming you back!
I appreciate the feedback that you have provided and will ensure that it is shared with other team members also. I want to apologize for the error that you experienced with the gluten free pasta. Ensuring personalized requests are met with care and accuracy is very important to us and we know that many guests have dietary restrictions that can be related to serious health issues so I truly apologize that this error occurred. If you would like to speak with me about it further please do contact me any time at heather.guay@westin.com.
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Baltimore
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 9, 2013

Very clean rooms, wonderful views of surrounding marinas, downtown buildings and surrounding scenery. Plus it's fun to watch seaplanes landing and taking off. Easy access to sea wall path and about a 10-15 minute walk to the convention center along the sea wall.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather G, Front Office Manager at The Westin Bayshore, Vancouver, responded to this review, November 30, 2013
Dear Ginsengsullivan,

It was a delight to have you as our guest recently. I’m glad you enjoyed our inspired surroundings as much as we do!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Bayshore, Vancouver

Address: 1601 Bayshore Drive, Vancouver, British Columbia V6G 2V4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#21 Luxury Hotel in Vancouver
#31 Business Hotel in Vancouver
#32 Family Hotel in Vancouver
#33 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Bayshore, Vancouver 4*
Number of rooms: 510
Official Description (provided by the hotel):
Enjoy views of the coastline, distant mountains, and Stanley Park. Connected to the historic 1,000-acre Stanley Park via its picturesque seawall, you're just moments away from unspoiled nature. ... more   less 
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Also Known As:
The Westin Bayshore, Vancouver Hotel Vancouver
Westin Bayshore Vancouver
Westin Vancouver
Vancouver Westin

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