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“Superb Hotel right on Coal Harbour” 4 of 5 stars
Review of The Westin Bayshore, Vancouver

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The Westin Bayshore, Vancouver
4.0 of 5 Resort   |   1601 Bayshore Drive, Vancouver, British Columbia V6G 2V4, Canada (Coal Harbour)   |  
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Complimentary Breakfast
Ranked #30 of 96 hotels in Vancouver
Seattle
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Superb Hotel right on Coal Harbour”
4 of 5 stars Reviewed December 6, 2012

I finally had an opportunity to stay the Westin Bayshore again. The last time I was here was in 1994. Needless to say, it has since been revamped and upgraded. Located right on Coal Harbour, the Bayshore is only 2 blocks from Robson Street and 2 blocks from Denman Street, easy walking distance to shopping and eating. The front desk was superb at check-in, very friendly and helpful, courteous. The valet parking personnel were also very nice and efficient. Special requests to the room were handled expediently. I wanted real glass to drink from (they only provide plastic cups, which is a peeve of mine because it feels cheap) and I also needed a bandage for a small cut.
I always sleep well at a Westin in the Heavenly Bed. I don't even want to get up for meetings in the morning!
They now offer extra Starwood points or $5 off meals if you choose not to have housekeeping services on a daily basis, which was nice. The day I did decide to have housekeeping come in and take away used towels and clean up, the service was okay, just minimal. Cups were not restocked and the carpet was not vacuumed. I should have just not had them come in and accumulate the extra points on my account.
The tower rooms with the water view are spectacular. You can watch seaplanes taking off and landing. Yachts and boats with Christmas lights were cruising around as well. Stanley Park and the Coast Mountains were in the background. It was worth paying a couple of dollars more for the view.
I would definitely recommend the Westin Bayshore to people visiting Vancouver.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
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English first
Sunnyvale, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2012

My wife and I stayed at the Westin Bayshore while in Vancouver to see the Cirque du Soleil. The location is great and an easy walk most places, especially Stanley Park. Unfortunately the facility is in need of maintenance and once you leave the ground floor lobby. The rug in the hallway was shabby and stained and the hallway walls were chipped and faded. We had a room on the end corner with a wonderful view of the yacht harbor and park which would have been perfect had the windows shut properly. Since they didn't and we were there December there was a constant freezing breeze blowing through the room. Also, any smallest noise on the walking path below seemed to be amplified when it reached the room. We didn't mind the early float planes since we are early risers but the late night party boats were a bit bothersome. Had the windows actually closed, it probably would not have been such a problem.
Although my wife was able to sleep on the bed, I found it to be overly firm and woke several times during the night stiff and painful. Having the December winds in the room probably didn't help. The room was clean and not quite as shabby as the hallway but generally not up to what I would have expected from a Westing. The corners of the shower had bad caulk lines with mold visible behind them. The only amenities provided were a small bottle of shampoo, a small bottle of conditioner, a small bottle of lotion, and two bars of soap. Oh, there was one robe, too. There was no closet as such but an area for hanging clothes in the bathroom instead, so don't think of hanging anything that shouldn't get damp. There was also no ventilation fan in the bathroom so it really did get damp.
Although I have gotten used to hunting for outlets in most hotel rooms, I can usually find at least one somewhere within two meters of the bed so that I can plug in my phone which I use as an alarm clock. But all the outlets at the Westing were not only already used, but over used with three or more devices plugged into one outlet. I had to plug the phone in at the desk and hope I would hear it (although the float planes actually worked just fine and started at about 6AM which was when I wanted to get up anyway).
We were also bitten by the $36 a night parking which we were not warned about in advance and not prepared for. It seems that the hotel does not have any of it's own parking and had never made any provisions for it even though it was surrounded by open land when it was first built. As a result, they have to rent spaces at nearby buildings at market rates.
The one saving grace was that the staff was outstanding. They were helpful and very polite. I agree that the "Green" program is a sham and shame on the bean counter that thought it up. They give you a $5 voucher so that they can employ less people when they charge $28 for breakfast. Most hotels ask people to reuse towels to save water but no room cleaning at all? For $5?!? That's insulting to both their customers and staff. The desk clerk seemed embarrassed to even mention it.
I think that next time I got to Vancouver I'll probably look at other nearby properties first.

Room Tip: End rooms have a great view but are noisy.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 5, 2012

Stayed top floor corner unit overlooking the harbour--excellent view. Very clean rooms and nicely decorated. Enjoyed that it was a bit out of downtown so it was quieter--heard more seagulls than cars. Great staff, though I didn't have any problems that required them. Excellent location for a nice walk around Stanley Park. Highly recommend and would definitely return!

Room Tip: Nice corner units.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Saanich
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 3, 2012

I just stayed at the Westin Bayshore for business and an extended weekend getaway. The hotel is in a great location, right on the water, close to downtown shopping, dining and night-life. Hotel looks to have been updated within the last year or so. The rooms are well decorated and you can’t beat the comfort of a Westin Sleep bed. The first night we got in late, check-in was quick and efficient and the clerks were friendly and helpful. We unpacked and headed down to the pool/hot tub to unwind. The outdoor pool was closed (as you would expect in November) but it looked like it would be great for summer use. The indoor pool was small but adequate for lounging and the hot tub was hot but we could not get the jets to work. The pool area could have been a little cleaner but it was the end of the night and probably had a lot of use throughout the day. The workout room is well equipped and cold towels are provided during your work-out.

We ordered room service breakfast at night for delivery in the morning, the food arrived right on time and was hot and nicely presented. Don’t be scared of the cost on the form as you get your monies worth in quantity and quality. If your not interested in room service the restaurant in the lobby is excellent as well and the service is great.

The only drawback to the Westin is that they nickel and dime you to death on the extras that other hotels offer for free ,,,, local phone calls $1.50, internet access $16.00/day, parking $33.00/day after taxes and levies.

I highly recomend this hotel for a nice getaway but be sure to check the rates against several comperable hotels in the same location such as the Marriott, Fairmount and Delta.

Room Tip: If you want to head into downtown for some shopping, talk to the front desk and they will provide a...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island BC
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 30, 2012

Stayed the weekend of the McCartney concert. Front desk staff, porter and other employees that we encounter throughout the stay were all professional, friendly & helpful. Stayed in one of the towers, 10th floor, room was very clean, bed was very comfortable, view was beautiful overlooking the marina, Stanley Park, Sea Wall and toward the mountains. Parking is slightly less if you park yourself. We did not eat in the hotel but passing by the restaurant the food did look very good. Area around hotel was clean and felt safe for walking about at night. Would definitely return again.

Room Tip: Ask for a room overlooking the marina
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladysmith, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

My wife and I recently attended a conference at the Westin Bayshore Hotel in Vancouver. It's located right on the oceanfront, with a beautiful walkway/jogging/biking trail right out the front door. Heart of Vancouver shopping is a 10 minute walk away by street or waterfront walkway. The hotel is surrounded by excellent upscale but relaxed, west coast casual, restaurants and pubs. The hotel is beautiful, clean and everyone is helpful, presentable and friendly. Our room was standard priced but was on the top floor beside the "Howard Hughes" suite. The view was awesome, but sadly, no ghost of Howard. We would definitely stay there again. There are large waterfront lawns adjacent to the site to the east, so if you have yours small pet and "poop bags" you want to stay here!

Room Tip: Even the city view rooms give you a glimpse of the ocean, so don't sweat it if ocean view isn...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 24, 2012

I was in Vancouver for a conference at this hotel. It was a beautiful hotel in a fantastic setting. Many good restaurants around, within walking distance; the subway, within walking distance... The fitness center in the hotel is comfortable and clean, and there's a pool with the EXACT RIGHT TEMPERATURE! - not cold, not too warm. The whirlpool is also at the exact right temperature, but while I was there the jets failed. No matter - I was in there every day. FYI, you can leave your gym clothes at home and take the smaller carry on... they will provide you with fitness attire AND sneakers for a small rental fee, and you get to keep the new socks they give you. For gluten-allergic/celiac customers, note that (1) the restaurant is exceptionally accommodating, and (2) Canadian gluten-free bread/burger buns all taste FANTASTIC, like nothing you can get in the U.S. Eat at the restaurant without worry, and enjoy.

There's just one thing. The "Green" program. Very troublesome. They offer you the option of signing up for this green program which they (Westin corporation - so I guess this goes for every hotel in the chain) will offer you a card for $5 each day you participate. The idea is that no one comes to clean your room at all - and you get no coffee, tea, towels, lotion, shampoo, nothing. That's not the bad part. They pay you $5 credit (redeemable only in their hotel cafes or restaurant) but then they lay off people in the maid service if the tipping point of patrons is reached. It makes no sense to me to take $5 and make a woman be unable to feed her kids this week. What's green about that? Plus, I need more lotion and tea! You may not realize it when you sign up that this means you shouldn't bother to ask for anything at all. So, until they get rid of this heinous program that scars an otherwise blissful experience, I will have to rate the property just short of excellent.

I should tell you that my roommate thought the "Heavenly Bed" was awful, and had trouble sleeping! I thought the beds were just fine. She loved the "Heavenly" showerheads, but I thought it was just okay. They also conveniently have catalogs in your room so you can buy the entire experience (sheets, pillows, mattress!, blankets, robes, towels, and shower heads) and take it home at somewhat dear prices. I even saw Westin doggy pillows and bowls for sale in a vestibule near the restaurant. I thought the sale of these things quite strange, but I can understand why a business would do that, and if you have the money to splurge on such things, have at it. (I'm more frugally minded.) They also have a spa on the premises, but I didn't use it, so on that I can't comment, but it looked good from the outside.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management R, Manager at The Westin Bayshore, Vancouver, responded to this review, November 26, 2012
Hello sunstruck1,

Thank you for taking the time to post your experience at our wonderful hotel. We were happy to read that you found our setting beautiful, the WestinWorkout New Balance Gear convenient for your travel needs, and that the food was in your favor.

Our sincere apologies for your experience with our green program. The intention is not to lay off any of the maid staff, as this program is centered around your choice to participate. We will be looking at new ways to communicate to our guests that additional amenities can be brought to the room, like shampoo and coffee, at any time you wish.
Please feel free to contact me if you would like to discuss your experience further.

Thank you
Barry Herman
barry.herman@westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Bayshore, Vancouver

Also Known As:
The Westin Bayshore, Vancouver Hotel Vancouver
The Westin Bayshore, Vancouver Hotel
Westin Bayshore Vancouver
Westin Vancouver
Vancouver Westin
Address: 1601 Bayshore Drive, Vancouver, British Columbia V6G 2V4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Coal Harbour , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Vancouver
#27 Family Hotel in Vancouver
#28 Romantic Hotel in Vancouver
#29 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Bayshore, Vancouver 4*
Official Description (provided by the hotel):
Enjoy views of the coastline, distant mountains, and Stanley Park. Connected to the historic 1,000-acre Stanley Park via its picturesque seawall, you're just moments away from unspoiled nature. ... more   less 
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