We were looking forward to this treat. Unfortunately I can't say I'd recommend staying here. It was advertised as a luxury hotel but didnt live up to this name. Rooms are fine, clean tidy and comfortable, but even the special conference price worked out at $250 Canadian a night. For this price there is no tea or coffee maker in the room, no information book about the hotel so you won't even know where to find such things as the gym and pool. You pay extra for wifi. The toiletries were not topped up each day. Before you ask, did I leave a service tip, yes, but by the last day I was not happy. I recommend staying just a few blocks from the Pacific Centre in one of the hotels that have apartment facilities. There are several, they are modern, clean helpful and include wifi, free local calls, etc etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 20, 2012
Report response as inappropriate
Thank you for taking the time to provide us with your valuable feedback as we learn so much from our guests. Your constructive feedback give us an opportunity to better serve our guests.
I am pleased to let you know that we do offer complimentary coffeemakers and hot water kettles with tea by request through Room Service.
Your frustration regarding the lack of a guest directory is totally understandable. As members of the Five Green Keys we recognize there is a high environmental cost to update and replace 373 guest directories on regular basis. Rest assured our Concierge, and the entire Four Seasons Hotel Vancouver team, are always on standby to assist in any way possible. Our personal and professional mandate is to provide personalized, authentic service to all our guests.
Thank you for your thoughts with regards to the Internet. Currently we do offer complimentary Internet as well as full printing and scanning abilities in our Business Centre. For quick email access, we offer three complimentary terminals located in the main lobby on the second floor. For access in the privacy of your own room, we offer standard and premium high-speed Internet at various rates.
I am disappointed to hear that you did not enjoy our toiletries from L’Occitane en Provence. Based in Manosque, France, Olivier Baussan founded his company based on nature and highlight its previous treasures to create products made from essential oils and natural ingredients.
Your reflections are greatly appreciated as it allows us to review our services so we can continue to deliver exceptional guest experience. We hope to have the privilege and pleasure of serving you again the next time you are in the city for either business or pleasure.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.