We purchase a gift card through Costco for this restaurant. We made our reservation over a month in advance for a Sat. evening, even calling back to advise that we had this gift card and asked if they needed the card number. We were told no, they did not need the number, just bring the card in with us.
Once seated by our waiter, we presented the gift card to him. He then informed us that it was not valid during peak times. No where on the certificate or on Costco's website is this detail mentioned. We informed the waiter that we were not told that we could not use this on a Sat. when the reservation was made. He said he would check with his manager and get back to us. After 10-15 minutes, he returned to tell us we could not use it. He actually rolled his eyes at me at one point when I made a comment expressing my disapproval of their decision.
My husband went to the back of the restaurant and asked to speak to the manager. He explained that we had driven in from Langley, had not been informed of the restricted time use for the card, etc. The manager told my husband that since he was a "nice" guy, he would let us use it. I guess he wasn't such a nice guy when he sent his waiting staff out to tell us we couldn't use it!
Although it was a little uncomfortable for us and our waiter, we did stay to dine. Some of the food was just average, some was quite good. They short changed us by a course or two as the certificate was for 10-11 courses and they served just 9 including bread. Not so nice after all.
I know Costco is a reputable company. If in fact the gift card is only acceptable on week days, this should be indicated on the certificate and on the Costco website. We have twice purchased these gift cards for another Italian restaurant in Vancouver and have had excellent service and food on both occasions. Lupo will remain our favourite restaurant in Vancouver and we will not return to La Quercia due to their unprofessional attitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.