Came in for lunch recently and the food was amazing. Sad to say, Not so much for the service.
First off, I have to say that the room is fabulous. Waterfront views if the north shore mountains, the port of Vancouver and North Vancouver.
If you are planning on going to Miku, make sure you reserve early and request a window seat. They do let you know that it's not a promise but they can only try. I found it quite polite and honest. They are not saying no to your request but as a guest, people probably request window seating all the time.
We came in for lunch. I have to say it was a little bit expensive but it was well worth it. Some of us shared the Miku Zen ($27), a selection of 4 smaller plates, accompanied by a miso soup and their famous Aburi Sushi. Their famous roll just melts in your mouth, almost an explosion because it was so good. I had the scallops and prawns, though smaller than the zen, it was a perfect size as I have a smaller appetite.
Now, the not so fortunate part. The service was okay hence I'm only giving this a 4/5. Service is everything to me, after rating the food and scenery.
We were politely greeted at the door, though it was super busy so there wasn't enough help at the door. A bunch of groups walked in at the same time and we were the last one of the bunch so it took about 10 minutes as the ladies were rushing back and forth to help everyone. So surprised to see no one else helping except the lone manager, as he was taking charge and putting out fires.
We sat in a booth by the sushi bar, we did not mind sitting here as we actually got to see the 'action' from the sushi chefs. They would torch or Aburi their sushi, rolls and nigiri.
We got greeted by a flustered Japanese girl who was a bit rude. She had a small tattoo on her arm, and her pronunciation of some Japanese words were perfect hence I think she Japanese. Though it was busy so we understood, as we started asking her questions, she started to dismiss our questions and just said "do you just want 6 Miku zens? It's the easiest." Most of the guest just took her suggestion but we wanted to try many things but we shared a zen instead and we ordered others things without her help.
The server was sweet but she just wasn't up to par compared to the other servers that I saw coming around. She was majority of the times unattentive. The manager dropped off the food and explained everything very well, but at no point did she ask how our food was. We were still hungry and she didn't even know. Eventually we wanted to order another of some more sushi so we had to flag down a manager after waiting 10 minutes. I'm glad I got his attention because after that, we continued to visit our table to ensure everything was perfect.
We did tell him about our server and he apologized, he said that he would ensure the rest of our meal was above and beyond, and trust me, it was. He told us on a tour of the room, explained the paintings and showed us their private room also. He made up for every little mistake our server made. We never saw our server again until we paid the bill, she asked how everything was and we said" your manager saved your butt today." And she didn't even say thank you for coming.
I would definitely suggest Miku as a restaurant, and should something happen, at least you know that their management team is there to listen and help ensure the rest of the meal is enjoyable.
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