Just had a great stay at the Shangri-La, using up points from traveling in Asia. Service was awesome, for a free stay they even brought up my Golden Circle "amenities" which was unexpected. Only complaint was trying to figure out how to park, they should add some info on their website.

This hotel definitely meets every expectation! We stayed in the hotel for New Years 2013 we got a lovely fruit bowl and a delicious assortment of chocolates upon check in. Market restaurant is a must while visiting the property it is amazing!!! The hotel is situated in the perfect location for shopping and exploring Vancouver's beautiful downtown!!

My husband and I decided to splurge on a night at the Shangri-La in downtown Vancouver for New Year’s Eve this year. Our package included valet parking and breakfast the next morning at Market, which was very good. Our check-in was smooth; the staff were very friendly. Our room, which was upgraded to a deluxe king, was spotless and beautiful. The location of the hotel was prime – it’s walking distance to everything downtown has to offer – great shopping, restaurants, liquor store, etc.

On our way back up to our hotel room before checking out the next morning, we met one of the managers, Jeffrey, who I just wanted to make special mention of as he was very friendly and was one of those types you could just tell excels at his job. He not only asked us how our stay was and made note of the in-room check out feature to us (which we used to check out and avoided the line of people all trying to check out at the same time!) but as we were waiting for the elevator together, a man with his dog walked passed and Jeffrey said good morning to them and even remembered the dog’s name! It was just something, to me, that puts the service of the Shangri-La above what you would normally expect. Overall, the Shangri-La exceeded our expectations in the comfort and style of the hotel (automatic blinds, beautiful décor, large bathroom, supreme location, etc.) as well as the service. It was a great start to the new year!

We stayed at the Shangri-La Vancouver for New Year's 2013 and I was thoroughly impressed with the service from the start, we were greeted my one of the manager's - Jeffrey with a warm and friendly smile, we arrived before check-in time and Jeffrey upgraded us to a suite that was across from our friends' room. The room was incredibly nice will all of the comforts of home and we had a hand written note from Jeffrey along with a bowl of fruit. My husband surprised me by taking me to Cirque de Soleil AmaLuna, instead of taking a taxi, the hotel offers a car service at no additional charge, so our driver took us in style in an E Class Mercedes-Benz and picked us up from the venue as well. The breakfast and lunch was delicious and on the evening of New Year's they brought chocolates and champagne to our room. We made plans to come back for our anniversary. I highly recommend staying at this hotel.