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“Exceptional Service” 5 of 5 stars
Review of Shangri-La Hotel, Vancouver

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Shangri-La Hotel, Vancouver
5.0 of 5 Hotel   |   1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada   |  
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Ranked #8 of 97 hotels in Vancouver
Regina, Saskatchewan
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Exceptional Service”
5 of 5 stars Reviewed November 20, 2012 via mobile

On my last business trip to Vancouver I stayed at the Shangri-la and was not only blown away at the quality of the hotel but also at the service. They really know how to take care of you. I'll be back!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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817 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Vancouver, Canada
1 review
5 of 5 stars Reviewed November 19, 2012

We stayed for our anniversary, they upgladed the room to much higher grade for small cahrge. Even tasty cake and fruits were on the table as an anniversary gift after we came back to room from a walk.
Every staff was polite and service was excellent.
I booked room including valet parking and breakfast for 2 for $20 extra charge, even valet parking in downtown Vancouver cost $20, I thought it will be "continental breakfast". Surprisingly no continental nor buffett, it was full service breakfast worth more than $60!!
What a treat!

Thsi is the best hotel we ever stayed. We will go back for our anniversary for sure.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
70 reviews 70 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 17, 2012

Simply put, this hotel does everything right. The staff is polite, helpful, and most professional, the rooms are beautiful (and spotless), and the gym alone is worth the stay. OK, I admit this is a bit strange to review, but the toilet paper is single ply and cheap. That is the only comment or I would say the hotel is perfect.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
5 of 5 stars Reviewed November 13, 2012

We celebrated my girlfriends birthday at the Shangri-La hotel, you must book a spa treatment for your lovely at the Chi Spa, she will be forever grateful! The staff was superb, and the gym amenities were top notch!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 9, 2012

This was my first time at the Shangri-La Hote in Vancouver. I've stayed in many resorts and hotels all over the world and this location excelled in cleanliness and customer service, above all. Each and every staff member was polite, friendly and seemed as though they wanted to be there. I was there on business and didn't want to leave. I would seriously consider trading in my home for the Executive room at the Shangri-La Hotel.

Thank you, to the wonderful staff!

Room Tip: Executive corner suite offers a double balcony - one in the main living area and the other in the wa...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this review, November 15, 2012
Thank you for your review. I am pleased to hear that you had an exceptional stay with us. We look forward to welcoming you back the next time you are in Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed November 7, 2012

I stayed there three times over the course of a month and must say it was a wonderful experience. The staff was attentive and very helpful. Some even addressed me by my name which must be difficult considering the size of the hotel. When my wife came to visit, they took good care of her,

Room Tip: top floor facing West Georgia or looking down Thurlow.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 4, 2012

I attended the Chi Spa at the Shangri-La, Vancouver a month or so ago and I must say the staff is very friendly and extremely pleasant. Upon arriving in the private room... it was clear to me that this was a truly wonderful escape from the day to day life and a way to unwind. Your own fireplace, bathroom etc... you feel in complete luxury.

The beds are awesome!! So comfortable, relaxing and enjoyable to just enjoy the moment. The RMT was fantastic as well, listening to my needs and areas that needed the most concentration and attention... she was overall great.

I enjoyed my time here and would return when the Construction outside of the building isn't happening. During my massage... I could hear the construction which was a distraction and annoying to say the least as I couldn't completely 100% relax in peace. When I used the pool and hottub.. I couldn't relax and enjoy that either with all the drilling and construction... cut it short!

Overall... it's an 8 out of 10 spa and would be a 9 without surrounding construction.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel, Vancouver

Address: 1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Vancouver
#5 Spa Hotel in Vancouver
#7 Luxury Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#16 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Vancouver 5*
Official Description (provided by the hotel):
Sunlight filters in through the floor-to-ceiling windows, warming the latte tones and golden hues around you. Basking in complete ease, you contemplate your day ahead from the cosy comfort of your room at Shangri-La Hotel, Vancouver. Vancouver’s glittering city skyline against mountainous backdrops. As you tuck into a sumptuous breakfast, a sweeping view of the vibrant metropolis that is Vancouver unfolds before you. Settling into your tastefully furnished surroundings, you catch a glimpse of the majestic firs of Stanley Park in the distance. A leisurely stroll along the sapphire blue waters of its lakes would be heavenly. You decide on a short drive to Grouse Mountain. You’re in the right season for helicopter rides, and skiing and snowboarding off its slopes. The rush of height and speed proves refreshingly exhilarating. Nestled between the Coast Mountain Range and Pacific Ocean, there is certainly plenty to do in this urban oasis. You plan to take it a day at a time. For now, Shangri-La Hotel, Vancouver, beckons. You head straight for CHI, The Spa. A soothing organic British Columbia seaweed treatment indulges your well-worked body. Relaxation revives your appetite, and you find yourself at MARKET by Jean-Georges. Elegant contemporary interiors open your mind to the reinvented seasonal flavours conjured by Jean-Georges Vongerichten. You’re in for the best by this internationally-acclaimed Michelin three-star chef and entrepreneur. You’ve had a taste of the finest at this city. And it all began at Shangri-La Hotel, Vancouver. ... more   less 
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Also Known As:
Shangri La Hotel Vancouver

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