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“It is all about the service!!” 5 of 5 stars
Review of Shangri-La Hotel, Vancouver

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Shangri-La Hotel, Vancouver
5.0 of 5 Hotel   |   1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada   |  
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Ranked #9 of 96 Hotels in Vancouver
GreenLeadersGold level
Honolulu, Hawaii
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“It is all about the service!!”
5 of 5 stars Reviewed October 30, 2012

From the moment you arrive at this hotel you are met with professional, caring staff. There is a feeling of calm yet accountability with the staff. They make you feel right at home while assuring you that all will be taken care of. I experienced this from the Maids to the doorman. The room was extremely comfortable for both relaxation and for business. Location is wonderful with a complete food store next store.

I would recommend this hotel to anyone visiting beautiful Vancouver.

Room Tip: I would venture to say that anyroom in this hotel would be wonderful.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,028 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
California
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 19, 2012

I recently stayed at the Shangri-La Vancouver and would highly recommend, for both leisure and business travel. The rooms are very spacious, extremely quiet and cosy. Every detail is very well thought through and of high end quality, the service is stellar, their lounge and restaurant well worth a stop. If you have time, the Chi-Spa is also one of the best treatment I have ever experienced!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 18, 2012

I recently stayed at Shangri-La while attending a business meeting for a few days. This was my first experience with the hotel chain and I must say I was impressed.

The staff were some of the friendliest and helpful I have ever ruin across in my business travels. They were on hand for literally any request I had. The rooms were extremely clean and modern. I adored the push button drapes and sheers since I'm a techno-geek. The bathroom and it's picture window were stunning and the amenities within the rooms were plentiful and up to snuff. Would I stay here again? Absolutely.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this review, October 19, 2012
Thank you for submitting your review of your property. I will be sure to share your kind words with your staff. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 16, 2012

Beautiful hotel. Within steps of everything. The staff was accomodating and helpful, anticipating every need. A beautiful little gem! The concierge is extremely helpful, with connections all over the city.

Room Tip: If you like to watch TV in the mirror in your bathroom, ask for a room not on the 7th floor. If you...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed October 16, 2012

We really enjoyed staying here. Polite staff, good amenities, great room. Value for money. Vancouver is a lovely city and staying here is a good starting point to see the sights. Downtown is great but there is so much to see in and around the city.

Stayed April 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed October 15, 2012

By far the nicest hotel I've had the pleasure of staying at. The service was phenomenal, just as is expected from the Shangri-La. I would definitely choose to stay there again. The Market restaurant had great service and the staff and service far exceeded my expectations.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

We enjoyed good service here as expected for $400 a night.
However the room had a couple faux-pas. The closet mirror was broken off the door panel. As well there was a large crack in the bathroom sink. Definately issues that need to be resolved before anyone is to use this room!

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this review, October 16, 2012
Thank you for sharing your review and for brining these issues to our attention. Please note that I have addressed your points with our Engineering Department so that they may be corrected. We sincerely regret the problems you experienced and hope you will be completely satisfied with your future stays.
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Additional Information about Shangri-La Hotel, Vancouver

Address: 1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vancouver
#3 Green Hotel in Vancouver
#4 Spa Hotel in Vancouver
#8 Romantic Hotel in Vancouver
#8 Luxury Hotel in Vancouver
#14 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Vancouver 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sunlight filters in through the floor-to-ceiling windows, warming the latte tones and golden hues around you. Basking in complete ease, you contemplate your day ahead from the cosy comfort of your room at Shangri-La Hotel, Vancouver. Vancouver’s glittering city skyline against mountainous backdrops. As you tuck into a sumptuous breakfast, a sweeping view of the vibrant metropolis that is Vancouver unfolds before you. Settling into your tastefully furnished surroundings, you catch a glimpse of the majestic firs of Stanley Park in the distance. A leisurely stroll along the sapphire blue waters of its lakes would be heavenly. You decide on a short drive to Grouse Mountain. You’re in the right season for helicopter rides, and skiing and snowboarding off its slopes. The rush of height and speed proves refreshingly exhilarating. Nestled between the Coast Mountain Range and Pacific Ocean, there is certainly plenty to do in this urban oasis. You plan to take it a day at a time. For now, Shangri-La Hotel, Vancouver, beckons. You head straight for CHI, The Spa. A soothing organic British Columbia seaweed treatment indulges your well-worked body. Relaxation revives your appetite, and you find yourself at MARKET by Jean-Georges. Elegant contemporary interiors open your mind to the reinvented seasonal flavours conjured by Jean-Georges Vongerichten. You’re in for the best by this internationally-acclaimed Michelin three-star chef and entrepreneur. You’ve had a taste of the finest at this city. And it all began at Shangri-La Hotel, Vancouver. ... more   less 
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Also Known As:
Shangri La Hotel Vancouver

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