We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best customer service of holiday” 5 of 5 stars
Review of L'Hermitage Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added L'Hermitage Hotel to your Saves list
L'Hermitage Hotel
4.0 of 5 Hotel   |   788 Richards Street, Vancouver, British Columbia V6B 3A4, Canada   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Travelers' Choice Package
Ranked #1 of 96 Hotels in Vancouver
Sydney, Australia
1 review
“Best customer service of holiday”
5 of 5 stars Reviewed June 30, 2014

Of the many hotels my partner and I stayed at on a recent holiday to Canada and the States, L'Hermitage provided the best customer service by far; all staff we encountered were friendly, attentive and professional. And the hotel itself is great too, I have already recommended it to others and we wouldn't hesitate to stay there again. A highlight of the trip!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,419 reviews from our community

Traveler rating
    2,106
    253
    40
    11
    9
See reviews for
410
1,391
95
209
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (575)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 30, 2014 via mobile

We stayed here before a cruise and really enjoyed the ambience of the hotel. Our greeting at the door and at reception was impeccable, our room was spacious and comfortable and the location is excellent, within easy walking distance of everything downtown.

The concierge was very helpful in directing us to a delightful Yaletown restaurant for dinner, we would never have found it on our own.

Breakfast was excellent and relaxed, overall we loved the hotel - and it seemed very reasonably priced.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed June 30, 2014

We have traveled around the world and have never come across such an efficient and friendly service, all the employees go out of their way to make you feel special and requests are taken care of within minutes! Special thanks to the concierge for arranging the whale trip and booking restaurants and thanks to all the staff helping us to catch a taxi when there were none available.
We would only like to mention that this is rather a super high class bread and breakfast than a real hotel, as a restaurant and room service is missing. But with many great restaurants and take-aways around the corner this is really no problem and we highly recommend this gem for your stay in Vancouver. There is construction going on opposite the hotel, but if you ask for a room facing the pool you are not affected at all.
B + J

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

Enjoyed a staycation to see Wicked--- fantastic pool/spa, breakfast and impeccable service from reservation to departure. Have always recommended to colleagues and friends with great feedback and experienced the same excellence for our own stay!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2014

This really does live up to its ratings. Excellent service all the staff are really pleasant and seem determined to make everyone's stay as great as possible. This is the only hotel the company runs, which is a shame as any others would be at the top of my pick list. A Nespresso coffee machine in every room, with unlimited extra pods available (free) as needed about sums the place up. The parking (about $31 per day inc tax) is quick effeceint and genuinely available for 24 hour usage. The hotel is part of a private residence and that works well.

Room Tip: Currently substantial building works on street side so facing pool would be better option for next 1...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 28, 2014

Really a nice hotel. Reasonably priced, large rooms, great location...everything we wanted. We travel with 3 young children and stayed in a 2-bedroom signature suite. The perfect setup for us.

There's a grocery store 100 feet from the hotel and a great little grill right across the street.

Strongly recommend this to anyone traveling with family!

Room Tip: 2 bedroom signature suite has a huge terrace. Very nice!
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 28, 2014

As we sit in our room about to check out we are wondering if maybe we could stow away somewhere here... we have had the most wonderful four night stay. L'Hermitage deserves it's number one spot on trip advisor. The rooms are wonderful, the breakfast fresh and plentiful but without doubt the staff here are the most helpful and polite we have ever encountered in a fair sized hotel. We had a slight issue with our room which was resolved professionally and promptly.

From a location point of view, easy walking distance to everything! Main shopping area, sea wall, theatre, restaurants and bars. Soooooo don't want to leave....

Room Tip: There are building works taking place across the street but we were out and about all day so not an...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to L'Hermitage Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about L'Hermitage Hotel

Address: 788 Richards Street, Vancouver, British Columbia V6B 3A4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Vancouver
#2 Family Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#3 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Hermitage Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located on the corner of Richards and Robson Street in the very heart of Vancouver's hottest shopping and entertainment district and only blocks from its' financial centre, L'Hermitage Hotel Vancouver is a 60-room, luxury, boutique property that graced the Vancouver hotel scene in June of 2008. Exclusively located on the 5th, 6th and 7th floors, L'Hermitage offers Studio-style rooms; One-bedroom Suites; Solarium-style rooms as well as One and Two-Bedroom 'homes' complete with a fully-equipped kitchen featuring Bosch and Sub-Zero appliances. Unique architecture within a West Coast setting, vogue interior design and thoughtful amenities makes L'Hermitage Hotel Vancouver the essence of the ultimate cosmopolitan getaway. When selecting your hotel for your next Vancouver business or leisure trip, please consider making your reservation with L'Hermitage Hotel Vancouver. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, BookIt.com, Hotels.com, Priceline, Cheap Tickets and Jetsetter so you can book your L'Hermitage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
l Hermitage Hotel Vancouver

Owners: What's your side of the story?

If you own or manage L'Hermitage Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.