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“One of the best service level” 5 of 5 stars
Review of L'Hermitage Hotel

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L'Hermitage Hotel
4.0 of 5 Hotel   |   788 Richards Street, Vancouver, British Columbia V6B 3A4, Canada   |  
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Ranked #1 of 96 Hotels in Vancouver
Bangkok, Thailand
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“One of the best service level”
5 of 5 stars Reviewed July 13, 2013

We travel a lot as a couple with 26 months old son. So mine reviews always contain aspects about staying with toddler. We were amazed about the service level of this hotel. We booked one bedroom suite and brought our travel cot. Be aware that the bedroom is a kind of small. Our travel cot could fit after remove bed and drawer a little. Over all the suite is well maintained and clean. Bathroom small size too, shower in bath tub.

As title said, the service is outstanding. From doormen, reception, housekeeping and waitress at breakfast.

Would definitely return to this place. Location very good. A lot is in walking distance, so no need for a car. We only went to Grouse Mountain with our car. Bicycling around Stanley Park was great. Our son loved it!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,598 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Esher, England
Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 13, 2013

Boutique-style hotel occupying a couple of floors of a very well-located downtown block on the corner of Richards and Robson. Arrived very early having disembarked from Alaska cruise in early morning, but made welcome and given complimentary coffee while waiting for our room to be ready. Room (suite) was spacious and well-appointed, and reasonably quiet for city centre location, despite construction works opposite. Very attentive service, particularly at breakfast (served by two charming Japanese [I think] young women). Concierge was very helpful in arranging seaplane flights for a day trip to Victoria.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hilton Head, South Carolina
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 12, 2013

We booked this hotel based on Tripadvisor reviews. It was nice, the room was large, the bathroom was very large and the make up mirror was a plus. However, it was a few small things that seemed to be missing for a luxury hotel. The shampoo, etc was an off brand, bar soap was small (and only one), the towels were small and not very plush and no gratis bottled water in the room, free coffee in the morning but no small muffins or croissants to go with. All things One would expect from a luxury hotel. Plus the air conditioning was very loud each time the fan started.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wollongong, Australia
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed July 10, 2013

We chose this property after reading it's reviews on Trip Advisor and we were not disappointed. Our room was lovely with two bathrooms, small lounge and kitchen, laundry, main bedroom plus study. Elegantly furnished in an excellent location close to the main shopping district including the Hudson Department Store. We stayed at this property on a Saturday night and were not affected by the building works opposite as there is no construction work on a Sunday. The staff were most helpful and made us feel very welcome. I would certainly stay here again and would recommend it to others. A first class property.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 10, 2013

we stayed a night at Hermitage before boarding the Alaskan cruise. The rooms are very well appointed & the staff is courteous. The location is excellent...walking distance from most attractions. The ambiance was very pleasing and the room was clean & thoughtfully decorated.
We had to wait a bit for our room was ready, during which time we were offered refreshments at the coffee shop.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Iver, Buckinghamshire
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed July 9, 2013

We have just returned from our first visit to the west coast of Canada & started off with 4 nights at L'Hermitage (18th to 22nd June ) which I booked after spending many hours doing research & using Trip Advisor.
My first choice anywhere would be to stay at a boutique hotel & so L'Hermitage fitted the bill perfectly.The staff were all lovely & very helpful & I never felt that it was anything other than genuine.
Our room with king size bed & fireplace( fake flame but still homely to us Brits) was a very generous size & with a lovely large marble bathroom too.There was plenty of amenities including a safe, & iron & ironing board. The rooms were spotlessly clean & the housekeeping did a great job .
Unfortunately we did look out over the construction site across the road but as other travellers have said the double glazed windows meant you couldn't hear any noise. If you want a hotel with a view you would need to book one of the BIG hotels down near the waterfront area.
We found the hotel to be centrally well positioned for exploring Vancouver & there are free shuttle buses nearby to help with access to places like Capilano Suspension bridge.
The Concierge David was extremely helpful & gave us advice , directions , discount coupons & even kindly booked our restaurant reservations for when we were in Whistler over the Canada Day long weekend. (BTW David, the Rim Rock Cafe was the best & I had 3 of the best courses I have ever had in my life ! )
So well done & thank you to everyone at L'Hermitage ,you deserve your top rating, & keep up the great work!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bournemouth, United Kingdom
2 reviews
5 of 5 stars Reviewed July 9, 2013

We have recently returned from a really enjoyable stay at L'Hermitage, Vancouver, for 13 nights in June 2013, during the Vancouver International Jazz Festival (lots of free and paying events, all of which we could walk to from this hotel)
I cannot fault the ambiance, service, cleanliness and helpful, friendly and courteous staff in this beautiful boutique hotel in downtown Vancouver.
We had a petite boutique king room, with fridge and it was lovely and quiet, overlooking the pool and Jacuzzi, so that we could either use the, adjustable, air con, or open the windows and hear the water from the pools.
The linen and pillows were clean and new and the bedroom/lounge, bathroom and separate toilet were kept spotless. Room service staff were totally efficient, very pleasant, friendly and courteous and quick to respond.
The reception staff and concierge were welcoming, helpful and efficient at the same time, always acknowledging our coming and going (which makes you feel valued) and the concierge service was invaluable, with their vast local knowledge and ability to book tickets for anything and even provide vouchers for local attractions.
The French manager, who trains the staff, is probably the reason the hotel is this good, as, in my experience, an organisation is only as good as its leader and he certainly seemed to have his finger on the pulse of the hotel and genuinely seemed to care, both about the welfare of his customers and of the people who work in the hotel - it seemed like a happy, homely and quietly understated, but very efficient place.
I cannot recommend it highly enough and hope we will return.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about L'Hermitage Hotel

Address: 788 Richards Street, Vancouver, British Columbia V6B 3A4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Vancouver
#1 Luxury Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#2 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Hermitage Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located on the corner of Richards and Robson Street in the very heart of Vancouver's hottest shopping and entertainment district and only blocks from its' financial centre, L'Hermitage Hotel Vancouver is a 60-room, luxury, boutique property that graced the Vancouver hotel scene in June of 2008. Exclusively located on the 5th, 6th and 7th floors, L'Hermitage offers Studio-style rooms; One-bedroom Suites; Solarium-style rooms as well as One and Two-Bedroom 'homes' complete with a fully-equipped kitchen featuring Bosch and Sub-Zero appliances. Unique architecture within a West Coast setting, vogue interior design and thoughtful amenities makes L'Hermitage Hotel Vancouver the essence of the ultimate cosmopolitan getaway. When selecting your hotel for your next Vancouver business or leisure trip, please consider making your reservation with L'Hermitage Hotel Vancouver. ... more   less 
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Also Known As:
l Hermitage Hotel Vancouver

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