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“Outstanding” 5 of 5 stars
Review of Wickaninnish Inn and The Pointe Restaurant

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Wickaninnish Inn and The Pointe Restaurant
5.0 of 5 Hotel   |   500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada   |  
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Hotel amenities
Ranked #1 of 17 Hotels in Tofino
GreenLeadersPlatinum level
Courtenay, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Outstanding”
5 of 5 stars Reviewed March 24, 2014

We had a wonderful two days staying in a one bedroom suite in Beach building. Everyone at the Wick is ready and willing to make you feel like you are the only guest staying there. A special thank you to Christine and Laura for taking such wonderful care of us. All our meals were first class and the atmosphere and servers were great. Our couples massage was excellent and by far the best massage we've ever had. Thanks for making my birthday a memorable one.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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707 reviews from our community

Traveler rating
    540
    96
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    20
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Saskatoon, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 23, 2014 via mobile

Nice location, view, room, accommodation. It was just perfect. We had a blast here, even though it was just for 3 days. What a lovely break. Beautiful room, beautiful view, nice outings, walk on the beach was refreshing. Restaurant was good too, even though, the evening hostess had an attitude towards us but the manager made things right, so it's all good. Our son loved the library and renting DvD's.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Top Contributor
94 reviews 94 reviews
81 hotel reviews
Reviews in 76 cities Reviews in 76 cities
329 helpful votes 329 helpful votes
5 of 5 stars Reviewed March 22, 2014

We booked a Canopy level suite in the Beach building. A king sized bed, super bathroom with twofer tub, large shower, heated floor (lovely), and downstairs sitting and dining areas, small but well equipped kitchen, toilet and doors to small balcony. All very clean and comfortable. No teapot for this tea drinker. Heavenly view of beach through the trees out of the large window and from the balcony and from upstairs loft. Skylight over the bed, but screened and screen was dusty, so no hope of skywatching in bed! Skylight did open with remote control so we could keep bedroom cool to sleep. Blinds on skylight and big windows also operated with remote control Very friendly service at check in, help with luggage, showed us around suite. The hotel supplies anything you may need, and I foolishly did not check the gorgeously soft pillows. I should have asked for memory foam which I prefer. They had waterproofs hanging in closet for our whalewatching adventure, and would supply boots as well, not needed in our case. They did supply excellent waterproof binoculars for bird watching, etc. Nice gas fireplace in sitting area. So much peace and quiet, so relaxing. Did not use spa, but used gym with gorgeous views briefly to stretch. Library upstairs in Beach building, quiet and pleasant. Found menu in the Pointe restaurant a bit "precious", with enormously complicated seasonings, again we should have asked for food to be served more plainly - they will cook anything you want. The view from the restaurant windows is absolutely outstanding. The Wick is a very expensive hotel, and somewhat informally run - this means the staff are friendly and not buttoned up, and you can go around in informal clothing and not dress up for dinner (within reason). I always felt comfortable with my sneakers, pants and t-shirts. It does have the loveliest views of any hotel I have stayed in, and is the most peaceful and quiet. We left with regret, and are looking forward to going back, with our dog next time! Let's hope they start offering meditation classes along with the yoga. Some reviewers are obviously miffed because they didn't get what they expected for the price. It IS expensive, but they don't nickel and dime you, they are hugely helpful, just ask, because they want you to have a good time. But it's not a city hotel, it's a hotel on the beach with lots of trees, with state parks and rain forest around it. That's what you go for. My idea of heaven.

Room Tip: Higher is probably better.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 19, 2014

A great few days at The Wick Inn. Fabulous room - slept well. Staff super. The food was perfect. I loved the low carb meals in the evening at The Pointe Restaurant. The meals seemed perfectly balanced. The spa was expensive but a lovely treat. Yoga was brilliant - great room and very good instructors. Make a point of taking your yoga clothes it was a great way to start the day.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peachland
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed March 18, 2014

We had booked a suite for a special getaway, to mark birthday and anniversary celebrations. We were not overly impressed, on arrival as the standard of room decoration was a little tired, marks and scuffs on the furniture and fairly basic décor. The view was obstructed by the tree canopy and we did not have a good view of the beach or the sea, so far pretty ordinary.
We chose the tasting menu at The Pointe Restaurant and were told it had recently changed. I can only think the chef had not fully realized his vision for at least one course was completely inedible due to a salt overload and another was basically cheese on toast. Three of the eight courses were delicious but the others, not so much.
My wife was violently sick during the night and next day, and although we reported it to the desk, no-one was interested enough to follow up the issue.
A very expensive weekend treat left a bad taste in the mouth, literally. We will not be returning.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, March 22, 2014
Dear DJ d,
Thank you for providing us with feedback from your recent stay at our Inn and your dining experience at The Pointe Restaurant by way of Trip Advisor. Please accept our most sincere apology that we did not live up to your expectations and can certainly appreciate your disappointment as you were celebrating special occasions.
We were disappointed to learn that the view from your guest room did not meet your expectations as it is our standard to clearly describe all room types and their specific views to guests during the reservation process. We can assure you that our Front Office Manager will be following up internally with her team in this regard.
We are of course most concerned to learn that your wife became ill after dining at The Pointe Restaurant and appreciate you bringing it to our attention by way of an email earlier this week as the health and safety of our guests is of the utmost importance to us. As we have been unable to determine a specific food related cause for your illness and have not received any other reports of guests becoming ill after dining at The Pointe Restaurant that same evening, we feel that your wife’s illness was likely a result of either the Norovirus or the H1N1 Virus both of which have been circulating in the Tofino area and throughout the province this winter flu season. We can assure you that your experience certainly is not the standard at The Pointe Restaurant as our culinary team prides itself on providing outstanding cuisine utilizing only the freshest, locally sourced food products available.
As we take our guests’ feedback very seriously, a member of our Senior Management team will be in touch with you to personally discuss your experience with you.
Again, we are very sorry that we did not meet your expectations and truly hope you will allow us the opportunity to understand and learn from your experience.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
victoria
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 18, 2014

Can't get much better high end, west coast accommodation than the Wick. It almost goes over the top into west coast pretentious luxury. Which may be by design but would take away any "charm factor". Our room was oceanside facing south in the old / original section, The Pointe. I think this is the preferred building over the newer facility. The room was on the 3rd floor and certainly lived up to the billing. Great views of the ocean. Sound of the surf etc. Couple things to look out for when getting these rooms. Make sure you are not in front a tree and far from the elevator.
Grab the rain gear and walk the beach, its great.
Borrow their complimentary lexus' for a couple hours - free. Great way to take a quick tour of the area.

Room Tip: becareful of trees blocking your view. get the oceanview - period.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 10, 2014

Last year The Wickaninish donated a night's stay as a silent auction item to raise funds for The Canadian Juvenile Diabetes Association and we were lucky enough to win the package! We added two nights to our prize and were sure to book at a time when we might enjoy some stormy weather. We had a fantastic storm!
We stayed in a beachfront unit with a beautiful view of the ocean through evergreen trees. The unit was outfitted with raingear for stormy weather walks and a cozy Hudson's Bay blanket for snuggling on the Adirondack chairs on the balcony. The bed was fabulously comfortable. The quilt was perfect on the stormy nights but when the weather warmed up we found it to be a bit too warm.
Our unit had a huge bathtub for two set beside a picture window. Candles and bathsalts are thoughtfully provided.
The staff at the Wickaninish blend a stellar level of professionalism with a sense of friendliness that makes you feel at home.The food is incredible! I chose the venison and my husband decided to have the duck- perfection. Kudos to the talented kitchen staff! After a terrific lunch on our last day we decided to have a lighter supper so we went to the On the Rocks Lounge and had a selection of wonderful cheeses along with cocktails. I had a Cedar Sour- absolutely unique and I highly recommend it!
We can't wait to visit the Wick again- once you stay there in Tofino it would be hard to go anywhere else.

Room Tip: We were in Room 27....it is "2nd floor" but is actually the same level as the front desk...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wickaninnish Inn and The Pointe Restaurant

Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Tofino
#1 Green Hotel in Tofino
#2 Romantic Hotel in Tofino
#3 Family Hotel in Tofino
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
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Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe

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