We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A beautiful setting” 5 of 5 stars
Review of Wickaninnish Inn and The Pointe Restaurant

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Wickaninnish Inn and The Pointe Restaurant to your Saves list
Wickaninnish Inn and The Pointe Restaurant
5.0 of 5 Hotel   |   500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada   |  
Hotel website
  |  
Affiliate website
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #1 of 17 Hotels in Tofino
GreenLeadersPlatinum level
California, USA
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“A beautiful setting”
5 of 5 stars Reviewed September 2, 2013

We stayed four nights at the Wickaninnish. The rooms were well maintained. We had a third floor room in the Pointe building facing west. The view was great. Staff were fine and helpful.
The proximity to the beach was a big plus for us.
We were a little surprised at how well sounds carry from the neighbors. If you have noisy neighbors you will hear them if their they are on the balcony or have their doors open. Once our neighbors quieted down, it was nice to hear the ocean at night.
We'd happily return.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

744 reviews from our community

Traveler rating
    575
    97
    42
    20
    10
See reviews for
100
480
10
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
washington dc
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

spent four nights at the wick and enjoyed every minute. stayed in "the point" building in a limited view room. in truth, we had a lovely view of the water, and were very very comfortable. service was excellent. the pointe restaurant was delicious. would definitely recommend.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 29, 2013 via mobile

We just spent 4 days at this hotel and were disappointed by the slow and in experienced front office staff. The room staff are fantastic but either the restaurant is too small or the kitchen is too small as we waited up to 30 mins for our order to be taken on two occasions.

I don't understand why the wine bar area refused to get a whiskey for us ( we were told we had to go to the other building! ) we think they are over stretched and cutting corners with front office and waiting staff and charging top dollar when the service does not match the cost.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, August 30, 2013
Dear Consumer23,
We appreciate you providing us with feedback on your recent stay at our Inn by way of Trip Advisor. It is our goal to provide our guests with the most memorable world class experience and we are very sorry to learn this did not happen during your stay.
We were most disappointed that you felt our front office team was inexperienced and that you received slow service by them as well as at The Pointe Restaurant. Slow service is absolutely unacceptable and certainly not the standard at the Wickaninnish Inn or The Pointe Restaurant. Please accept our most sincere apology in this regard. As each of our team members are provided with ongoing departmental training and also participate in customized service seminars created by us and specifically tailored to our Inn, it was disappointing to read that you did not receive the level of service we expect our team members provide to our guests. We thank you for bringing this to our attention and please be assured that we will be following up internally with both our Front Office Manager and with our Director of Food & Beverage.
While we do not typically offer Scotch or other spirits in our Driftwood Café, this certainly can and should have been provided upon request. Of course, a short delay would incur as it would need to be brought from our On-The-Rocks Lounge in our Pointe building. We apologize that our team at the Driftwood Café were not aware of this and can assure you that we will be following up on this as well.
As we obviously fell short in providing you with the level of service, care and attention that should have been delivered, we would appreciate you providing us with your contact information by way of Trip Advisor’s Private Messaging System or directly at sandy@wickinn.com so that a member of our Senior Management Team may contact you to discuss your experience with you personally.
Again, thank you for providing us with your feedback and we sincerely hope that you will allow us the opportunity to understand and learn from your experience.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
193 reviews 193 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

I have been to many top hotels around the world including other Relais & Chateau, and this hotel can stand with the best. Service is excellent with helpful suggestions. It's consistent with R&C standards and I was pleased to experience it. The Pointe building is nicer than the Beach and our third floor room was perfect. Rooms do not have AC so it was warm for sleeping, especially with the balcony door closed. Amenities are very nice and we enjoyed having the rain gear to wear exploring the beach. Restaurant is very good with great views from every table. The crab bake was excellent with locally caught fresh crab. Short drive to Tofino or the hotel will give you a ride in their Lexus. There's a bicycle trail along the highway into town and the hotel has bikes available. Enjoyed my stay here very much!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 26, 2013

Any review of the Wickaninnish Inn cannot deny the beauty of the inn’s beach setting or the dramatic ocean views from the Pointe restaurant or even the lovely services of the spa. However, scratch the surface and it quickly becomes apparent that this is not a five-star property and that although it is a good hotel...it is not on par with other Relais & Chateaux properties.

Upon check-in, we discovered that Room 25 in the On the Beach building faced the patio of the Driftwood Café, which meant a constant vista of tables, chairs, an abandoned dog house, a beach shower, trash can, and even a rack for beach chairs. We could read people’s menus. On the third day, a large white tent was set-up below our window to house a crab cookout. Needless to say, this view was not what we expected and so our expectations were disappointed. In order to view the beach minus the café you had to sit in an arm chair with your back to the window and look right, but not too far to the right. If you sat in the opposite arm chair, you looked into the hotel lobby where people often stood watching the ocean. And, at both night and day, the shades had to be drawn to guarnatee privacy. This totally blocked any light and the entire purpose of a room with picture windows.

There is nothing wrong with west coast casual, but the somewhat brusque attitude among some staff and some of the overall inn amenities did not match the five-star label and prices. We never had an introduction to the property (and only discovered a library on our last day). When you pay $540/night for a room, you expect a view that does not include a hotel café, and you also expect dirty dishes and mugs to be removed from your room daily. We were left with dirty dishes in our room (after the turn-down service) for two days. Room 25 is also next to the Grand Staircase, so throughout the day the sound of people traipsing up and down reverberated into the room. We could also see into the lobby, right next door. Also, on our last day a repairman came into the room, thinking we had checked out, despite our bags being quite visible and our items around the room.

The management did appear interested in trying to address our concerns, but as the hotel was fully booked there was not much to be done. Three nights is a long time for mediocre views. Regardless, the problem of the room is inherent to the design of the hotel. And, had we known there was such a difference in quality between On the Beach rooms and On the Pointe rooms then we would have been on the lookout to book rooms in the On the Pointe building.

My overall advice: rooms in the On the Beach property offer less privacy, so opt for On the Pointe; rooms 25 and probably 35 in On the Beach will include views of a café; picture windows are lovely, but not when you are 10 feet above a café; service is fine, but the staff are inexperienced; choose a room on the top floor to avoid hearing footsteps above you and avoid rooms by the stairs; and, it’s a good hotel, but weak in comparison to its peers in the Relais & Chateaux network.

We preferred our prior three-night stay at the Red Crow Inn guesthouse, also in Tofino. We also preferred our meals at the Spotted Bear Bistro, Shelter and Sobo.

Room Tip: Book a room in On the Pointe.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, August 28, 2013
Dear Claudio O,
Many thanks for providing us with feedback from your recent stay at our Inn and please accept our most sincere apology that we did not meet your expectations in regards to your overall value for the price paid.
It is our standard to ensure we clearly describe all room types and their specific views to guests during the reservation process. We apologize if this was not as clearly explained as it should have been and we are truly sorry that despite our best efforts we were unable to relocate you due to our fully booked status during your stay.
While the Driftwood Café patio is below the guest room in which you stayed, the white tent which you mention being on the patio one evening is not a normal occurrence. Unfortunately, due to less than optimal weather conditions on that particular evening, it was necessary for us to relocate our Crab Cookout which is normally held on Chesterman Beach to our Driftwood Café to ensure the comfort of our guests enjoying that event. The dog house you mention is for the convenience of Inn guests and their pets to utilize while they are visiting the Driftwood Café.
We pride ourselves on delivering quality service and outstanding value in all areas of our operation and will be following up internally to reinforce the standards relating to our turn down and maintenance service which you also mentioned. In general we receive many positive comments regarding the seasoned professionalism of our staff and am sorry this did not seem to be your experience.
As we would appreciate the opportunity to address your concerns personally with you, a member of our senior management team will be in direct contact with you.
Again, thank you for providing us with your feedback and we sincerely hope that you will allow us the opportunity to understand and learn from your experience.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2013

We just returned from Tofino and the Wickaninnish Inn. I had long thought of visiting the Wick so expectations were high. The property itself is very well maintained and sits on a scenic point. We were booked into the Beach building and I never thought there would be such a gulf between the two buildings but there was. It's like 2 different resorts. The views, I feel, are better from the Point building. I went there to sleep with my balcony door open and listen to the waves crashing. That isn't going to happen at the Beach building. Its very pleasant nonetheless but no waves crashing. The rooms are totally equipped from fireplaces to rain gear. Baths are huge too. Concierge Jason is a wonderful human being. He is pleasant, even tempered and knowledgeable. Here are the areas I feel are somewhat problematic. First, the staff isn't that experienced. For example, We didn't get a property tour and never knew there was a library with books, internet and DVDs until the afternoon before we left. Second, there is a bit of a noise problem. We easily heard our neighbors day and night. Third, my mattress needed flipping or to be replaced. There was a high side and a low side and a big ridge in the middle.

Room Tip: Beach building rooms are not that dramatic. Book the Pointe building-- that's the Wick in the pi...
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, August 27, 2013
Dear Hous2n,
We appreciate you providing us with feedback of your recent stay at our Inn through Trip Advisor.
While we are pleased you enjoyed the overall location of our Inn, we were disappointed to read that your guest room in our Beach building did not meet your expectations as you were unable to hear the waves crashing at night with the building set a little further back from the ocean than our Pointe building as it overlooks Chesterman Beach. We were, of course, also disappointed to learn that your stay was disrupted by guests in adjacent rooms. While great care was taken during our construction process, unfortunately, it is not always possible to keep the rooms entirely soundproof especially when windows or balcony doors are left open. As we do have processes in place to deal with noise issues, we would simply request that any disturbances be reported to our Guest Services team immediately as they can usually be resolved quickly.
Please accept our most sincere apology that you were not aware of all of amenities and services provided at our Inn until the afternoon prior to your departure. It is our standard to provide a full tour of our guest rooms and to advise guests of all amenities and services available at our Inn during our personalized rooming process. We can assure you that we will be following up internally with our team in this regard and we thank you for bringing this to our attention.
We were surprised to read your comments as all of our Beach building guest room mattresses were replaced earlier this year and we have been receiving fantastic compliments from our guests and the zipper pillow top can be removed for a firmer mattress if desired. As these mattresses are of a high quality, we would appreciate you providing us with your specific room number so that we may inspect the mattress fully to ensure it is not defective.
We do appreciate and thank you for your kind comments regarding the amenities provided in your guest room and the service provided to you by our Chef Concierge, Jason. Please be assured that we have passed along your comments directly to him.
As we believe feedback from our guests, whether positive or constructive, provides us with the information necessary to continuously improve the product and service we offer, we would appreciate you providing us with your contact information through Trip Advisor’s Private Messaging system or directly at sandy@wickinn.com so that we may contact you personally to discuss your experience.
Again, thank you for your Review and we sincerely hope that you will allow us the opportunity to understand and learn from your experience.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 23, 2013

My wife and I stayed here during a winter vacation (storm watching!). It is a fabulous resort that truly caters to those with fine taste. The room was very comfortable with a wicked soaker tub overlooking the internal surge/tidal pool. The staff were absolutely first class and very friendly - they know great customer service. And the Point restaurant had probably the best breakfast and dining views I've ever experienced (which is saying something, as I travel extensively for business). The spa is a great way to spend time, as is the Driftwood Cafe with awesome beach views and a cafe mocha second to none. If you're looking for a small corporate retreat, the boardroom off the Driftwood Cafe is stunning! And, of course, there is Chesterman Beach - one of the two top beaches in Tofino.

One issue: If you're looking for a more laid back and casual experience, especially with kids, I would suggest you consider a different resort. The Pointe Restaurant is very upper crust and, as such, didn't really appeal to our dinner tastes, but the appys and drinks were great.

Note: We stayed at the Wick in December of 2008, but I felt a review was well worth it, even now.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Wickaninnish Inn and The Pointe Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wickaninnish Inn and The Pointe Restaurant

Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tofino
#1 On the Beach Hotel in Tofino
#1 Green Hotel in Tofino
#2 Business Hotel in Tofino
#3 Family Hotel in Tofino
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotel.de, Priceline and Odigeo so you can book your Wickaninnish Inn and The Pointe Restaurant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe

Owners: What's your side of the story?

If you own or manage Wickaninnish Inn and The Pointe Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.