This is the most luxurious hotel in Canada and the staff goes above and beyond every time. I have never had any issues with their customer service, and in fact if I did I am confident it would be resolved right away. The attention to detail and all the small touches makes this place like no other. The wicks guests are loyal and the service is what makes us come back again and again. These ladies clearly don't stay at luxury hotels often and like the title states, you can’t buy class. This site is not about bashing hotels, and I do not understand what is so helpful about posting on the internet that you put your jacket on a burning candle - maybe the waiter should have cut you "crazy ladies” off. If anything, the wick needs to raise the standard of guests they bring in. They were always sophisticated and down to earth; loving the hotel and all Tofino has to offer. I could just imagine the scene you caused disturbing everyone else’s dinner. Get over it and take responsibility for your own foolishness. You can tell these people don’t know what they’re talking about - they made a trip advisor account just to spite the hotel because the hotel didn’t pay for your jacket and dinner. As all the other reviews state, if you go to the wick you are treated like loyalty and will not be disappointed.

Seven mature ladies who were staying at a nearby resort last week (March 3-8, 2013) decided to have happy hour at the Wickaninnish as it was reported to be THE resort in the area with a stunning view.. We were seated and enjoying wine and appetizers in the lounge area when suddenly flames began to shoot out of what appeared to be our friend across the table's head. A quick witted waiter grabbed her coat which was ablaze and threw it outside, A candle behind her, unseen by our group had caught her coat, which was laid over the back of her seat, on fire. She was miraculously unhurt but the coat was totaled and we were in shock.
We thought the management would have been anxious to a) comp us our wine and food and certainly b) replace the coat without question. They did neither and only after some extensive and distinctly unpleasant negotiations were they willing to accept any responsibility at all.
We feel that such treatment is hardly commensurate with the quality of establishment that the Wickaninnish purports to be in their advertising. Needless to say, we won't return.

Just got back from 2 nights here. The Point Deluxe rooms are awesome, right over the rocks where the waves crash. Unfortunately, no big storm, I think we missed it by 12 hours! Gorgeous view of the ocean crashing from the double soaker tub. The private balconies are awesome! Beds are very comfy. The staff was very attentive and even remembered our name after meeting once! Did find the Inn a bit on the stuffy side though. We like to kick back and relax in a more casual setting. Found everything to be a bit formal for us. Service was impeccable though in the Pointe Restaurant as well the Inn. Slept with our sliding door open both nights so we could hear the waves but also found that the rooms got very stuffy as there is no a/c. Even with heat off, it was overly warm.

We stayed at the Wickaninnish Inn for our anniversary in January. Jason took our reservation and made sure that every service or detail that we may want during our stay was offered. From the moment that we arrived, we were impressed with the attention to detail and the excellent staff throughout the Inn and restaurant. Wherever we met staff during our stay, we were always greeted in a friendly, professional manner. We had a room on the second floor with a great view of the breaks at Chesterman Beach and Frank island. The room was very comfortable and every conceivable need was present from a hidden TV to local books and binoculars. The bathroom and soaker tub were well appointed and the bed was very comfortable. We had both dinner and breakfast in The Point Restaurant. The food, service and (of course) the views were excellent. Our dinner server was Ane and she and the other restaurant staff insured that we had a very pleasant and memorable anniversary dinner. We are looking forward to a return visit for our next anniversary.