Having just read the negative review posted on Feb. 9/08, we felt compelled to respond positively. My husband and I celebrated our 25th wedding anniversary at the Wick over the weekend of Feb.8th & 9th/08. From the moment we checked in, until our bittersweet departure, we experienced the top notch professional, friendly, endearing service that we have come to know and expect, during our five different stays at the Inn. From the reception staff to housekeeping personelle, we have only compliments of how they try their best to make each visit unique. Our room and view were spectacular. There were special touches on the turn down service including a drawn bath and twenty five lit candles around our room and tub which we think was prompted by our very friendly and informative server from the Pointe Restaurant. Our meal was incredible! The glow we exuded may have been partially responsible for other quests being unable to see the incredible view through the windows that night. The beautiful panoramic view from the restaurant is availble year round during breakfast and lunch. A dinner view of the same may be experienced when our days are longer preferably accompanied by a breathtaking sunset, which you may also see on a clear winter evening.
If ever we have had a less than desireable moment during any travel experience, we have come to realize that a prompt and courteous word to staff or management will allow a situation to be corrected to the best of all abilities. Waiting until check out time does not allow any one to correct an oversight or mistake.
Thank you to everyone at the Wickaninnish Inn and our dear friends for making our 25th anniversary memorable and extremely romantic .
Sincerely,
Cheryl and Dana D
Prince Rupert BC

I planned a romantic get away for my wife's birthday at the WIck, and having stayed there twice before we were both eagerly anticipating the experience. Being one of the premier properties in BC and Canada we had no problem with the cost of the stay. The location, ambience, and service have always been second to none. Unfortunately, we should have quit while we were ahead.

We arrived late and had a reservation for the restaurant almost immediately so didn't have much time to examine the room.
A table awaited us in the dining room, against the floor to ceiling windows, overlooking the Pacific. The problem is, with the glare from inside you really have no view of the ocean during dinner. At almost $300 for dinner for two with 3 glasses of wine the dinner was decent, not execptional. My advice, skip the pricey dinner and have lunch or breakfast.

The real problems began in our room after dinner. Pouring a hot bath for my wife, I immediately noticed that the previous guests had also taken a bath. The steam exposed the imprints of both male and female body parts pressed into the glass window beside the tub. Accented with expresssions of affection and desire which are unprintable, this "body art" graffiti rather spoiled the mood. Exhausted we retired to the bed, where we noticed a musty odor, and what felt like 3 loads of laundry piled up under the bed sheets. It seems housekeeping didn't dry out the mattress top, or flatten it. Rather than a restful sleep, we endured what felt like a night on a pile of smelly rocks. I only exaggerate slightly.

Ok, so the big suprise was for the morning when I arranged a 6" birthday cake to be brought up for my wife along with coffee and tea. Perfect, it arrived right on time. Then I signed for the bill. I understand that room service is not cheap, but seeing that I was charged $80 for a very small cake left me shaking. The total bill for the coffe, cake and tea was over $140. I have no problem paying for great service, but really! $140 for a cake and coffe!!??
I just felt ripped off.

Check out came and my wife explained our issues with the bed and the issues with the bathroom cleanliness.
Completely unsymphatetic, the desk manager made us feel as if we were trying to save money on the bill when all we really wanted was someone to pretend that they cared. I paid over $1100 for a one night, 18hr stay with one dinner, and one cake. For that kind of price I expect top notch service and attention to detail, I've received better of both at $50 pensions in Europe.

While beautifully located, the WIck is overrated and overpriced. Save your money, stay somewhere cheaper, the beaches are free and thats the why you came to Tofino anyway.

The Wickaninnish Inn hangs out inches from the Pacific Ocean surf. It's a good several hours drive westward from the nearest city but well worth making the trip. We went off-season ('winter storm' season) and the weather obliged - incredible surf. They even provide boots and mackintoshes to walk the beach in.

We went there for our 35th anniversary, and I can't say enough about the staff - irrepressibly helpful and friendly. The rooms are wonderfully appointed with gas fireplaces, ocean views, fancy tubs, good books, ...

The restaurant has magnificent views and is definitely 'high end', which wasn't really us, but we enjoyed it anyway ($15 for one ladle full of soup, no matter how tasty it is, doesn't quite go over with me). Don't miss their breakfasts, however, they are huge and delicious. Didn't try the spa so can't advise you there.

Yes, it's pricey, but you'll leave fully satisfied for the experience.

We stayed here while we were travelling around BC by car this summer. The rates are high, but we thought it would be worth it given all the good reviews we read about the location. The location was indeed quite nice. The room was very nice as well, but the service was lacking. The used towels were left behind on the bathroom floor after the turndown service. We also found the front desk people a little unusual in their expressions, although their service was OK. Its subtle and hard to explain. My wife and I, both world travellers, felt that may be they are not used to having many non white customers. Or may be our instinct was wrong. In any case, we didn't feel the warmth that several other reviewers described.