Booked a hot springs trip with this company. Was expecting to leave first thing in the morning as per their web site but was told it would not be until 12.30 pm - fair enough we had a days notice and gave us the chance of a lie in.
We were then called on the day of the tour at 10.15am to be told that we were now leaving at 11am, hardly ideal if we had been any further away. Obviously at less busy times they have to juggle their numbers etc but for the price I expected much better service.
We were swapped to a tour run by Ocean Outfitters as they had a nearly full boat. That trip was excellent - I'd book with them next time for sure.
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