The location of the hotel was great, nice courtyard & pool area. The front desk clerk upon check in was friendly and very polite. The entrance to the "tower" had nice decor & gave us the impression that this was a higher end hotel.
The room we had was laid out nicely, with a very comfortable king size bed. We utilized the jacuzzi tub each day.
Our impression, however, was soured by a number of issues:
The shower head fitting was loose from the wall. The drain ring in the sink was completely broken. It was obvious that the bathroom had not been cleaned very well as there was a crumpled piece of paper lying beside the toilet on the floor.
Both bedside lamps would turn on when bumped. There was peeling wallpaper by the jacuzzi tub and holes in the wall paper above the TV. A dried up peach pit was in the garbage can.
The first night of our stay we noticed an unidentifiable black substance on the bottom bed sheet. The following morning we let the staff know that we would like the sheets changed by leaving the "in room" placard asking for a sheet change right next to the "stain" to bring this to their attention.
That evening we noticed that the new sheets were torn in several places at the foot of the bed. We figured that this must be the best that the hotel could do so we left them for the remainder of our stay.
Upon checkout, when we informed the clerk of the issues with the room, an apology was offered, but nothing was suggested as compensation for our less-than-adequate experience.
We have stayed in hotel rooms ranging from $65 specials to $200+ luxury suites. We are fairly easy to please and only expect the basics like clean sheets and a clean room in good repair.
We must say that our room at the Ramada was not worth the $140 "special group rate" and it certainly would not have been worth the full amount.
- Also Known As:
- Ramada Inn & Suites Penticton Hotel
- Ramada Inn And Suites Penticton
- Ramada Inn & Suites Penticton Hotel Penticton
- Ramada Inn Penticton
- Ramada Inn Hotel Penticton
- Ramada Penticton
- Courtyard Penticton
- Penticton Ramada
- Official Description (provided by the hotel):
- Whether you are enjoying the beautifully appointed rooms and suites or our two acre landscaped courtyard, you will be surrounded by many personal touches that are the hallmark of the Ramada Inn & Suites in Penticton, B.C. Next door to great golf & close to skiing Minutes to popular beaches & shopping Winery or sightseeing tours available Kettle Valley Station Pub onsite Outdoor pool & hot tub ... more less
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