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“Good location, quiet ” 3 of 5 stars
Review of Sandman Hotel Penticton

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Sandman Hotel Penticton
3.0 of 5 Hotel   |   939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada   |  
Hotel amenities
Ranked #22 of 43 Hotels in Penticton
Moose Jaw, Canada
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Good location, quiet ”
3 of 5 stars Reviewed July 4, 2014

Our ac didn't work well even after a room change because of this problem. That's my only complaint. Good location for walking or biking around the town. Attached to Denny's so easy breakfast fix would stay here again. Rooms were clean and comfortable.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, July 7, 2014
Thank you for your review. We are glad to hear you found the rooms clean and comfortable. I am disappointed to hear about your AC unit, we are always available to change or a repair a unit if it is not functioning properly. We thank you for your feedback and look forward to seeing you again soon.
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137 reviews from our community

Traveler rating
    28
    35
    32
    23
    19
See reviews for
25
47
10
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 27, 2014

We heard people walking around in front of our door at 8:30 in the morning. Someone had a walky-talky and talking to another worker.
The room was tiny and paper-thin walls. We had a no smoking room which someone had obviously smoked it at some point because there was the slightest smell of smoke.
But really, other than just those things I mentioned (and nothing really that bad) it was alright. Very clean and the front desk staff was very nice.
Good place to stay for business or if you just need a place to crash. Not a place for a romantic weekend.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, June 30, 2014
Thank you for your review. We are pleased you found the Hotel clean and the front desk staff friendly. I will certainly follow up with the Housekeeping department regarding your comments about the conversations on the radio and smell of smoke in your room. We look forward to seeing you again. Kind regards
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Nelson, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2014

Me and my friends went to this hotel for a concert this past thursday and right when you walk in the door it is a very nice hotel. The rooms were as well very nice bed it was a very loud sleep due to the pool and hottub right outside our door and the hotel based around the pool. I was disappointed to find out there was no breakfest offered for guests.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, June 30, 2014
Thank you for your review. I am glad you enjoyed your bed, we have a 24hr Denny's restaurant onsite and offer complimentary coffee, muffins and apples in the lobby daily. We look forward to seeing you again. Kind regards
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Vernon, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2014

I really wanted to share my positive experience at the Penticton Sandman. We stayed at the Sandman during a visit to attend a concert on January 19th. The hotel was clean and everything was in order but the thing that stood out for me was the excellent customer service provided. I called the night before arriving and confirmed details with a gentlemen named Kevin he was very helpful and let me know he would be in attendance upon our arrival the next day. The next day we arrived and were attended to by Kevin and his WOW customer service skills. I wanted to write this review in order to acknowledge his effort and thank him for everything. It is front line staff like him that truly aids in the success of businesses.
PS Sandman Chain put the Kleenex in the bathroom!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, June 30, 2014
Thank you for your review. We pride ourselves on delivering a great guest experience each and every day and it sounds like we hit the mark. I will certainly be passing on your comments to all involved. From all of us at the Sandman Hotel Penticton we thank you and look forward to seeing you again!
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Kelowna, British Columbia, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

Just recently stayed at the Sandman for The Band Perry concert. The staff was very friendly and helpful, especially Justin at the front desk! The room was clean, had a nice view of the pool and if you are looking to sleep in the black out curtains are great! Not to mention the price was very reasonable.

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, January 13, 2014
Thank you for your review. Great comments, we are pleased you enjoyed the friendly staff and your overall experience. I will certainly pass on your comments to Justin and the entire team. Thank you for choosing us and we look forward to seeing you again soon!
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chilliwack
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 5, 2013

We stayed as a group and were very impressed with the overall experiance. The front desk staff to the maid service was to notch. The pool and spa was a lot of fun to be around.I will be back to this hotel again.Gramme the group booking agent handled everything with ease and gave us a great time to remember.

Room Tip: I would choose an inner room to be near the pool and spa.
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, December 9, 2013
Thank you for your review. We are pleased we hit the mark and your group had a great time. We appreciate your feedback and look forward to seeing you all again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 12, 2013 via mobile

Hotel is clean, with great amenities: Dennie's, pub, and gym. Staff were friendly, lobby was nice. Elevator is located at the very back which is weird, also rooms were very small, tv remote didn't work and if your sitting on the toilet you can't open or shut the bathroom door.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 14, 2013
Thank you for your review. I am pleased to hear your enjoyed the friendly staff, clean hotel and onsite amenities. We do offer a wide range of room types with varying sizes to suit all our valued guests requirements. Once again thank you for your feedback and we look forward to seeing you again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Penticton

Address: 939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 43 Hotels in Penticton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Penticton 3*
Number of rooms: 141
Official Description (provided by the hotel):
Located in the heart of Okanagan Valley wine country, Sandman Hotel Penticton is extremely well situated for guests to take advantage of all local amenities. Featuring two large lakes, a new destination casino, 70 world-class wineries and dozens of golf courses, Sandman Hotel Penticton is a great choice for your next vacation. Also catering to business travelers, this hotel has all the modern amenities such as high-speed Internet, a business centre, and meeting facilities. Sandman Hotel Penticton makes your travels a breeze. ... more   less 
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Also Known As:
Penticton Sandman Hotel
Sandman Inn Penticton

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