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“Great place to stay!” 5 of 5 stars
Review of Sandman Hotel Penticton

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Sandman Hotel Penticton
3.0 of 5 Hotel   |   939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada   |  
Hotel amenities
Ranked #21 of 43 hotels in Penticton
Kelowna, British Columbia, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Great place to stay!”
5 of 5 stars Reviewed January 11, 2014

Just recently stayed at the Sandman for The Band Perry concert. The staff was very friendly and helpful, especially Justin at the front desk! The room was clean, had a nice view of the pool and if you are looking to sleep in the black out curtains are great! Not to mention the price was very reasonable.

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, January 13, 2014
Thank you for your review. Great comments, we are pleased you enjoyed the friendly staff and your overall experience. I will certainly pass on your comments to Justin and the entire team. Thank you for choosing us and we look forward to seeing you again soon!
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107 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
chilliwack
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 5, 2013

We stayed as a group and were very impressed with the overall experiance. The front desk staff to the maid service was to notch. The pool and spa was a lot of fun to be around.I will be back to this hotel again.Gramme the group booking agent handled everything with ease and gave us a great time to remember.

Room Tip: I would choose an inner room to be near the pool and spa.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, December 9, 2013
Thank you for your review. We are pleased we hit the mark and your group had a great time. We appreciate your feedback and look forward to seeing you all again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 12, 2013 via mobile

Hotel is clean, with great amenities: Dennie's, pub, and gym. Staff were friendly, lobby was nice. Elevator is located at the very back which is weird, also rooms were very small, tv remote didn't work and if your sitting on the toilet you can't open or shut the bathroom door.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 14, 2013
Thank you for your review. I am pleased to hear your enjoyed the friendly staff, clean hotel and onsite amenities. We do offer a wide range of room types with varying sizes to suit all our valued guests requirements. Once again thank you for your feedback and we look forward to seeing you again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2013

It's my 2nd time here but the hotel is my 3rd choice. I prefer the Ramada or the Best Western in that order. However, sometimes availability and price point land you at your least favourite.

That said, it's not a dump, it's clean and the staff if you can get hold of them are courteous. If you're in Penticton for anything to do with hockey (eg tournament, camp, game) it's a perfect location. The Sandman is a block from the rink. But if you're not here for hockey the location is irrelevant.

My knocks on the Sandman are; the wireless is painfully slow. There is no tech help and repeated calls to guest services between 8 and 10pm were not answered. The fitness centre is 4 pieces of exercise equipment in a hallway. Expect to see guests rolling by with their luggage while you workout.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 11, 2013
Thank you for your review. I am pleased you found the Hotel clean and the staff courteous. I am sorry to hear we fell short in other areas of your stay. We value your feedback and you taking the time to make us aware of our shortfalls. I will address your comments with our Management team and we hope to see you again in the near future.
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Penticton
1 review
4 of 5 stars Reviewed October 4, 2013

Pleasant welcome at reception but after no response from front desk for an hour.I finally phoned the outside number and a very courteous man attended to my needs.I believe there was a technical hitch.I could have used a handicapped bar for shower and help with bags but I did not ask for that and I looked fine!

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 7, 2013
Thank you for your review. I am pleased to hear your enjoyed the service, we had a temporary technical interruption to our phone lines that day. We value your feedback and look forward to seeing you again.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penticton
1 review
3 of 5 stars Reviewed October 1, 2013

Pretty nice room, although a little small. Pool was open, hot tub too. Walls were really thin so lots of noise. Other than that it was reasonable price and nice and clean. Will stay again if I'm coming through.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 2, 2013
Thank you for your review. I am pleased to hear you enjoyed the clean room and friendly staff. We pride ourselves on value for money. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 12, 2013

This review is to replace one I wrote after an unfortunate and smelly upstairs-bathroom-flooding event, which the general manager assured me was water from a bathtub, that happened on our first stay. He later phoned me to make things right (originally the clerk offered a small discount on a smoking room, which was the only room left in the entire city due to it being the night before the Ironman Triathlon, but that room was unacceptable because of the smoke smell, so we left), and so after all that, we were given a certificate for a stay in an upgraded room on the top floor. The second stay is the one I'm reviewing, since a careless guest wasn't something that could have been prevented.

Though the lobby area is modern, spacious, and posh, the rest of the hotel is, well, old; so the rooms are small and the hallways are narrow and dim, with old carpet. To get to some of the rooms is like finding your way through a maze; we had to go up an elevator, into a little cubby, through a door to the exercise room, through another door, and around a corner to get to our room.

The upgraded room we stayed in had light-colored wallpaper and multiple light fixtures on the ceiling, so it seemed well lit. And the decor was black-and-white and modern looking.

The window overlooked the atrium and the pool, but since it also had a clear view into the rooms across the atrium (and the guests in those rooms had the same view into our room), we had to keep the curtains closed; good thing the curtains were attractive. It was very quiet (it was also a Sunday night in September).

The room had a king bed (I couldn't find any mention of king beds on the website, so if you want one, you'll probably need to call the hotel) and a small fridge. There were terrycloth robes as well as slightly fancier shampoo than usual (it smelled minty instead of generic).

We were given a certificate for a free appetizer with the purchase of a drink at the hotel's bar. The waitress/bartender was apologetic about the free appy being "just some fries and a couple chicken wings," and I have to agree that seemed kind of disappointing (and the wings didn't seem to have any seasoning). The eighties music was nice, since we're from the eighties. I watched the bartender mix the drinks, and she measured everything just fine, but both my husband and I thought they seemed nonalcoholic.

The clerk encouraged us to park our motorcycles right up under the canopy by the lobby door so the staff could keep an eye on them and weirdos wouldn't try to sit on them (her words).

Room Tip: If you want to be able to leave your curtains open while you're in your room, ask for a room tha...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, September 17, 2013
Thank you for your review. I am pleased we had the opportunity to invite you back and you enjoyed your stay. We certainly value your feedback and appreciate your comments. We look forward to seeing you again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Penticton

Address: 939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #21 of 43 hotels in Penticton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sandman Hotel Penticton 3*
Reservation Options:
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Also Known As:
Penticton Sandman Hotel
Sandman Inn Penticton

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