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“Good location, small rooms” 3 of 5 stars
Review of Sandman Hotel Penticton

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Sandman Hotel Penticton
3.0 of 5 Hotel   |   939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada   |  
Hotel amenities
Ranked #24 of 43 hotels in Penticton
Edmonton, Alberta
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
“Good location, small rooms”
3 of 5 stars Reviewed October 12, 2013 via mobile

Hotel is clean, with great amenities: Dennie's, pub, and gym. Staff were friendly, lobby was nice. Elevator is located at the very back which is weird, also rooms were very small, tv remote didn't work and if your sitting on the toilet you can't open or shut the bathroom door.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 14, 2013
Thank you for your review. I am pleased to hear your enjoyed the friendly staff, clean hotel and onsite amenities. We do offer a wide range of room types with varying sizes to suit all our valued guests requirements. Once again thank you for your feedback and we look forward to seeing you again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2013

It's my 2nd time here but the hotel is my 3rd choice. I prefer the Ramada or the Best Western in that order. However, sometimes availability and price point land you at your least favourite.

That said, it's not a dump, it's clean and the staff if you can get hold of them are courteous. If you're in Penticton for anything to do with hockey (eg tournament, camp, game) it's a perfect location. The Sandman is a block from the rink. But if you're not here for hockey the location is irrelevant.

My knocks on the Sandman are; the wireless is painfully slow. There is no tech help and repeated calls to guest services between 8 and 10pm were not answered. The fitness centre is 4 pieces of exercise equipment in a hallway. Expect to see guests rolling by with their luggage while you workout.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 11, 2013
Thank you for your review. I am pleased you found the Hotel clean and the staff courteous. I am sorry to hear we fell short in other areas of your stay. We value your feedback and you taking the time to make us aware of our shortfalls. I will address your comments with our Management team and we hope to see you again in the near future.
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Penticton
1 review
4 of 5 stars Reviewed October 4, 2013

Pleasant welcome at reception but after no response from front desk for an hour.I finally phoned the outside number and a very courteous man attended to my needs.I believe there was a technical hitch.I could have used a handicapped bar for shower and help with bags but I did not ask for that and I looked fine!

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 7, 2013
Thank you for your review. I am pleased to hear your enjoyed the service, we had a temporary technical interruption to our phone lines that day. We value your feedback and look forward to seeing you again.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penticton
1 review
3 of 5 stars Reviewed October 1, 2013

Pretty nice room, although a little small. Pool was open, hot tub too. Walls were really thin so lots of noise. Other than that it was reasonable price and nice and clean. Will stay again if I'm coming through.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, October 2, 2013
Thank you for your review. I am pleased to hear you enjoyed the clean room and friendly staff. We pride ourselves on value for money. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 12, 2013

This review is to replace one I wrote after an unfortunate and smelly upstairs-bathroom-flooding event, which the general manager assured me was water from a bathtub, that happened on our first stay. He later phoned me to make things right (originally the clerk offered a small discount on a smoking room, which was the only room left in the entire city due to it being the night before the Ironman Triathlon, but that room was unacceptable because of the smoke smell, so we left), and so after all that, we were given a certificate for a stay in an upgraded room on the top floor. The second stay is the one I'm reviewing, since a careless guest wasn't something that could have been prevented.

Though the lobby area is modern, spacious, and posh, the rest of the hotel is, well, old; so the rooms are small and the hallways are narrow and dim, with old carpet. To get to some of the rooms is like finding your way through a maze; we had to go up an elevator, into a little cubby, through a door to the exercise room, through another door, and around a corner to get to our room.

The upgraded room we stayed in had light-colored wallpaper and multiple light fixtures on the ceiling, so it seemed well lit. And the decor was black-and-white and modern looking.

The window overlooked the atrium and the pool, but since it also had a clear view into the rooms across the atrium (and the guests in those rooms had the same view into our room), we had to keep the curtains closed; good thing the curtains were attractive. It was very quiet (it was also a Sunday night in September).

The room had a king bed (I couldn't find any mention of king beds on the website, so if you want one, you'll probably need to call the hotel) and a small fridge. There were terrycloth robes as well as slightly fancier shampoo than usual (it smelled minty instead of generic).

We were given a certificate for a free appetizer with the purchase of a drink at the hotel's bar. The waitress/bartender was apologetic about the free appy being "just some fries and a couple chicken wings," and I have to agree that seemed kind of disappointing (and the wings didn't seem to have any seasoning). The eighties music was nice, since we're from the eighties. I watched the bartender mix the drinks, and she measured everything just fine, but both my husband and I thought they seemed nonalcoholic.

The clerk encouraged us to park our motorcycles right up under the canopy by the lobby door so the staff could keep an eye on them and weirdos wouldn't try to sit on them (her words).

Room Tip: If you want to be able to leave your curtains open while you're in your room, ask for a room tha...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, September 17, 2013
Thank you for your review. I am pleased we had the opportunity to invite you back and you enjoyed your stay. We certainly value your feedback and appreciate your comments. We look forward to seeing you again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Westminster, Canada
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 8, 2013

Rooms run down - yucky douvet, countertops chipping etc

Service:
-In 2 nights room was never once cleaned/towels replaced/beds made etc (despite being put on floor as instructed) - made sure the do not disturb sign was not up.
-Room service plates were left out by someone on the floor and no one came to collect them the whole time we were there... I dont think anyone came to our whole floor all weekend.
-Rooms that face the in door pool do not have windows that can open - gets very stuffy and muggy if you dont have AC on, but gets really dry if you have AC on (open window usually helps with this).

Hot tub was horrific - bubbling with floaties - off coloured - when we were sitting on the edge with our feet in the floaties in the tub gathered on our legs and suits to the point of it looking like vomit was on us!

Good location - walkable to the Okanagan beach BUT so are half the other hotels in town. For this price you can find better places in town!

Denny's is attached so no breakfast included, they just expect you to go to Denny's (good if you dont normally eat at your hotel)

Room Tip: Make sure room is not surrounding the pool - get a room with a window that can open.
See more room tips
  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, September 9, 2013
Thank you for your review. I am sorry to hear of your disappointing and unacceptable experiences during your recent stay. Housekeeping ensures all rooms are cleaned daily and the room service items are removed from the hallways as soon as they are placed outside the guest rooms. We follow strict guidelines in regards to daily pool and hot tub cleaning outlined by interior health and take pride in the hygiene levels of our public pools. I would like to opportunity to address this first hand and personally follow up on your comments. I would need to identify the room you were in so I can address these shortfalls with our management team. I would kindly ask you to contact me at your convenience.
250.493.7151
gm_penticton@sandman.ca
Look forward to hearing from you.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2013

the room was tiny no nightstand or light on one side of the bed. They charge for local calls archaic . There was no refrigerator to keep my medicine cold. The air conditioning was so noisy I had to keep turning the TV up and down and it made it difficult to sleep. There was no way to get fresh air in our room. Very stuffy Although we had used the toiletries they were not replaced on the 2 day of our 3 night stay . They were lower end toiletries . the built in shampoo / conditioner left my hair very tangled. I did not like that the blow dryer was affixed to an awkward place . In order to sit and do my hair had to keep getting up if my husband needed to pass. For the money there are better places. The front desk was not friendly when asked where the exercise room was. I was told 3rd floor but not where a outs up there. Not friendly I was sad that we were stuck there for 3 nights. It has been the first hotel in a long time I could to wait to check out of. If this is how Sandman hotels are I would not stay at any of the based on my own personal experience.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review, September 4, 2013
Thank you for your review. I am sorry to hear of your disappointing experience during your recent stay. This is certainly not the standard we strive for and it sounds like we fell short in many areas. We do have many rooms available with fridges and outside windows that open. We also offer an upgraded line of amenities and hairdryers that are not fixed to the wall. I would certainly like the opportunity to speak with you first hand and regain your confidence in Sandman Hotels. Please contact me at your convenience and allow me the pleasure of making this right. Once again my apologies and I look forward to hearing from you.
Kind Regards
250.493.7151
gm_penticton@sandman.ca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Penticton

Address: 939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #24 of 43 hotels in Penticton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Penticton 3*
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Also Known As:
Penticton Sandman Hotel
Sandman Inn Penticton

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