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“An Old Friend Revisted” 4 of 5 stars
Review of BEST WESTERN Inn at Penticton

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BEST WESTERN Inn at Penticton
2.5 of 5 Hotel   |   3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada   |  
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Ranked #7 of 44 Hotels in Penticton
Certificate of Excellence
Winnipeg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“An Old Friend Revisted”
4 of 5 stars Reviewed August 16, 2014

We have visited Penticton as a family for the past quarter century almost every summer. In all that time, we have NEVER stayed at the Best Western. This year, my wife and I (sans adult children) stayed for three days in the last week of July.

This is a mature property that has been refreshed, and from our experience, all to the good. The rooms are very well furnished and the amenities are first rate. The pool at the Best Western has been always excellent and the BBQ area and Frisbee golf and playground slides are very well received by visitors with younger families.

There used to be a full service restaurant here many years ago...like many properties, it is now a full continental breakfast self-service area. That being said, the outdoor deck is terrific and the weeping willows that frame the yard are some of the largest in the valley.

This is a well managed, pretty property and very nicely located hotel property. Someone has been taking good care here and invested money and time in making sure that guests return.

Highly recommended!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 26, 2014
Dear FrostbyteWinnipeg,

We would first like to thank you for your review with regards to your recent stay with us! We are very pleased to hear you were able to enjoy the amenities that we are able to offer to our guests. Very careful attention is paid by management and staff alike to ensure a positive experience is had by all of our guests, and it is very gratifying to see your positive thoughts.

Thank you for your business, and we hope to see you again during your next visit to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Canmore, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 15, 2014

We stayed here for three nights as a family and were extremely pleased with this hotel. First time staying at this particular Best Western, but will not be our last. Rooms are clean, complimentary breakfast has everything you need during a reasonable time (7-10am). Best feature of the hotel is their inner courtyard/playground/BBQ/pool area. Very welcoming and family oriented. While we have older kids, we can see why younger kids gravitate to this area, and parents/friends make an evening of it with BBQ dinners, swimming and playing around. The only reason we would consider staying elsewhere (as an example, the Days Inn Penticton), would be because of that particular property's strategic location directly across from the start of the Penticton River Float Channel, which we regularly spend our time when in this area. However, this hotel is very close to Skaha Lake (end of the River Float Channel). For service, amenities, cleanliness and overall enjoyment of the hotel itself, we would definitely stay here again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 26, 2014
Dear Kaarlo R,

We would first like to thank you for your review with regards to your recent 3 night stay with us. We are pleased to know you were able to enjoy the many amenities we have to offer. While we may not be able to compete with location to the top of the River Channel, we are just a 7-10 minute walk from the bottom.

Thank you for your business and we look forward to seeing you during your next visit to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 10, 2014

We enjoyed our stay at this hotel. It was excellent in all categories except we found it to be quite pricey.....mind you, we had 4 adults sharing a room over a long weekend in August. Still the location and quality of the hotel overall, plus the fact that we were able to have breakie there each morning was worth it for this one time adventure.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 15, 2014
Dear cindym481,

We would first like to thank you for your review with regards to your recent stay with us. We are thrilled to hear that you enjoyed a pleasant stay with us, and we will be sure to pass your comments on to the rest of our staff members at our next management meeting!

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 8, 2014

We only stayed one night as we were was stopping en route to another destination. Check-in was fast, friendly and efficient. Room was clean and bed was very comfortable. Good wi-fi. It was exactly what we were expecting and looking for. Would gladly stay here again.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 15, 2014
Dear lucysdad,

We would first like to thank you for your review with regards to your recent stay with us. We are thrilled to hear that you enjoyed a pleasant stay with us, and we will be sure to pass your comments on to the rest of our staff members at our next management meeting!

Thank you for your business and we look forward to seeing you on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 1, 2014

Room was good, one could sit outside the 2nd door at the back. but the best part is the grounds in behind the hotel.
Great pool area and lovely large willow trees! AND ladies in the breakfast room were very helpful
the waffles were great!

Room Tip: Depends on whether you have children, we did not, and were away from the pool a bit so it was quiete...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 15, 2014
Dear tdybr,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to hear that you were able to enjoy your stay and some of the amenities on-site such as our spacious courtyard. We will certainly pass your comments on to our staff members at our next management meeting.

Thank you for your business and we hope to see you again in the near future!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonds, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2014

This hotel is located in a great place to access the Naramata Bench and the South part of the Bench for wine tasting. Lovely spot near the lake and wineries. Restaurants, lake, pool, walks, driving to wineries.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 15, 2014
Dear Virginia G,

We would first like to thank you for your review with regards to your recent stay with us. It is great to hear that you were able to enjoy all the amenities and activities that the Okanagan has to offer. We sincerely hope you enjoyed the on-site amenities as well!

Thank you for your business and we hope to see you again during your next visit to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 1, 2014

We stayed at this hotel recently while in the South Okanagan for a family reunion. There were several kids in our party so the pool and the courtyard were great for them. That's about it for the positives. The room was very dated and rough around the edges. There was a disgusting collection of pubic hair behind the bathroom door and the shower was not on a regulator so we had both scalding hot and freezing cold showers. All of this for nearly $200 per night! Find another place to stay!

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, August 2, 2014
Dear Drew F,

We would first like to thank you for your review with regards to your recent stay with us. We are pleased to know that you were able to enjoy our spacious courtyard and pool area(s) during your stay. In response to your comments with regards to the room in which you stayed, I would appreciate if you would contact me directly so that I may gain more insight into the experience you had with us. We have recently completed our Capital Improvement plan for 2014 which included new granite countertops in all bathrooms/kitchens, new tub surrounds, and Kuerig coffee makers in all rooms, so your comments with regards to the room being 'very dated and rough around the edges' are extremely troubling. We will review your comments at our next management meeting to see if there is any way we may improve in the future.

Thank you for your business, and we hope to see you again on your next visit to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn at Penticton

Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Penticton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
In all seasons, the Best Western Plus Inn at Penticton truly is a resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, spacious hotel rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with a heated swimming pool, barbecue pit and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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