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“Very Clean and staff very helpfull” 4 of 5 stars
Review of BEST WESTERN Inn at Penticton

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BEST WESTERN Inn at Penticton
3.5 of 5 Hotel   |   3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada   |  
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Ranked #5 of 43 Hotels in Penticton
Vancouver
1 review
1 helpful vote 1 helpful vote
“Very Clean and staff very helpfull”
4 of 5 stars Reviewed July 16, 2014

We there June 17th and the weather was so good we decided to stay another night. It was nice to have both an indoor and outdoor pool plus a Jacuzzi. The one thing that I was disappointed was that the laundry facilities closest to our room had an out of order sign on the washer. We had just stayed in Kelowna for 3 days and had a ton of laundry to do. I talked to the night desk and told them that it was broken and she did not seem concerned. The next day while at the outdoor pool my husband saw another laundry sign location. Yeah! We had clean clothes for the trip back home.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 29, 2014
Dear ToKnVancouver,

We would first like to thank you for your review with regards to your recent stay with us. We are pleased to hear you enjoyed a pleasant experience during your stay with us. We will be sure to look into the laundry machine inquiry, as we do not have a record of it being down for maintenance.

Thank you for your business, and we hope to see you again on your next visit to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Vancouver, Canada
1 review
2 of 5 stars Reviewed July 16, 2014

I had gone there as part of a bike race. I asked if I could drop off my bike early (11:00 am), before check it. No was the answer. The bathroom had cracks in the floor, the bathtub surround had cracks with black streaks in the otherwise white silicone caulking (it should have been replaced) and the stairway to the second floor did not inspire confidence. The building just looks old and not well kept. I asked if there would be a early breakfast on Sunday (before the race) and was told no there would not be (this was on Friday when I checked in), a friend checked in on Saturday and was told the same thing. Apparently there was a early breakfast on Sunday

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 29, 2014
Dear Bruce F,

We would first like to thank you for your review with regards to your recent stay with us. Our team is appreciative of the ratings that you have given us but are disappointed that we failed to meet your expectations during your stay. I have reviewed your reservation and it does look as though there was an offer from our staff to store your bike in our lobby where we could keep an eye on it for you prior to check-in. It seems as though you were unsatisfied with the location in which we were able to store it and declined our offer.

I would appreciate if you could contact me directly at your leisure so that I may gain a little more insight into your stay with us and your comments with regards to our breakfast and the appearance of our building.

Thank you for your business, and we hope you will allow us another opportunity to accommodate you on future visits to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311 ext 1406
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Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

we had a wonderful time here, it is the perfect destination for a summer family holiday! Both indoor and outdoor pools were clean and warm, grounds were great, bbqs available, movie nights for the kids, good breakfast! Close to Skaha Lake! Staff was friendly, rooms clean, beds comfy!!!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 29, 2014
Dear MaxieL56,

We would first like to thank you for your review with regards to your recent stay with us. Our team is appreciative of the ratings you have given us. We pride ourselves on being a family friendly establishment, and we are pleased to know you enjoyed your holiday with your family.


Thank you for your business and we hope to see you again on your next trip to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311 ext 1406
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 14, 2014

I've stayed twice; once in winter (around $100 for a night) and once in July (189, plus tax) and it's fine. Rooms are fairly small but have really comfy beds. The TV in each room is really too big for the room, lending to the small feeling of the room.
Two pools, one inside and one outside, and the hotel is pretty set up for families and pool hanging out, keep that in mind.

Nothing fancy about this hotel, but nothing bad either! If you need a place that's clean and has a few amenities with an average price tag, it'll work for you.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 15, 2014
Dear aHUBbusiness,

We would first of all like to thank you for your review with regards to your recent stay with us! We are pleased to know you found the beds comfortable and the grounds and amenities adequate for families.

Thank you for your business and we hope to see you again in the near future!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2014

Came for a family wedding, glad that we had other places to be at and visit. Room was very small for the price. Our son and other family stayed at Ramada and what a difference. Time for a remodel or tear down rebuild. Staff was friendly, but every morning at breakfast they ran out of coffee with long waits. Floors were squeaky walls were thin, but the pools were nice. Was fairly close to Skaha beach and parking was good. looks great from the outside and it is clean and beds are good. Strong shower head but rally can't get over the size of place for price, we couldn't even open the door to the courtyard fully because they had a chair that you couldn't put any where else blocking.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 11, 2014
Dear Monica S,

Thank you for taking your time to comment on your experience while staying with us recently. Our team has reviewed your ratings and comments and are disappointed that we failed to meet your expectations. We apologize for any dissatisfaction you had. While the size of the room is a difficult structural concern to remedy, we are committed to an ongoing capital improvement program to ensure our rooms are continually upgraded. This past winter we completed a granite installation for all bathrooms and kitchen suite facilities. We are currently replacing artwork with local pieces that compliment our guest's visit to the Okanagan. We will continue to work towards improving our levels of customer care and service.

Thank you for your business, and we hope to see you again in the near future!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2014

This best Western Hotel is Aces. Located a short walk from the warm water and sandy beach of Lake Skaha and ten minute drive from Penticton's other lake, Lake Okanogan, the location is perfect. Highly recommended by this well traveled nomad.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 11, 2014
Dear BCRover,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that your stay was enjoyable, and we look forward to seeing you again in the future!

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2014

An excellent place to stay wwhen visiting Penticton. Close to the warm water lake called Lake Skaha and not far from the downtown area and the city's other lake, Laoke Okanogan. Many trails for hiking and the world's finest orchards for buying fresh fruit. Also the world's finest wines.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, July 11, 2014
Dear BCRover,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that your stay was enjoyable, and we look forward to seeing you again in the future!

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn at Penticton

Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Penticton
#5 Family Hotel in Penticton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Inn at Penticton 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
In all seasons, the Best Western Plus Inn at Penticton truly is a resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, spacious hotel rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with a heated swimming pool, barbecue pit and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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